Subgeniusguy

[QUOTE=Subgeniusguy]You'd think some of the prices would drop a little lower too for clearance. I bought Serenity and the 3 Bourne films for $38.60 total.

thejester

Well, looks like Apollo 13 is a "no go". It's been removed from my order now. FatF is now showing as $0.

SMART-ASS

The other day I ordered Serenity and Bourne Suprmacy. I got an e-mail confirming both dvds were ordered for $15. Since then, may order history shows ONLY Bourne for $0 and awaiting stock. No mention of Serenity anywhere and MIA on the website too.

mazzystar

Breach was showing as awaiting stock, but now it's pending. Emailed them about crediting my acount the 23 dollars they charged since it's supposed to be a freebie, said they credited it back, but it's still showing on my account .. yeesh.

Subgeniusguy

Received my Bournes. My order says completed although Serenity did not ship. Anybody had this situation before where their freebie wasn't available? It's always happened to me the opposite and the freebie was the available one. Wonder how long I should wait to email them about my freebie?

kenbenobi

Guess I won't be getting anything... My order from May 16 still says "order number to be assigned" and everything is pending with **** for prices. I'm sure my order will mysteriously disappear soon as well...

Subgeniusguy

Mine showed the asterisks beside Serenity. Serenity is now no longer mentioned anywhere in the order and my account shows no pending orders. I just dropped them an email. I don't care for my B1G1 to become a B2G1. I would accept another freebie provided it did not have to be from the dwindling HD-DVD list.

DVDGamer

I had issues as well, and had to cancel order. This promo seems to be more problem than its worth.

g

My orders turned out in the end. I placed an order for 10 disks in 3 orders. I got 8 of them and the other two cancelled out each other so that I didnt pay for the two that never shipped. I'm pretty happy but I ordered early when the deal appeared.

kenbenobi

My order disappeared today. So I guess I got nothing from this deal...

Subgeniusguy

My email response from CH was "Unfortunately, the following selection is no longer available. We apologize for any inconvenience. SERENITY (2005) - HD DVD. If you wish to order a replacement, please provide the title and selection number of each item you would like."

My response was I would accept a free Beowulf HD-DVD as substitute but if that was not acceptable then a voucher for a free title. I do not understand the wording "each item you would like." This will probably result in them charging me the difference for the higher priced Beowulf disc. I'm hoping they will feel compelled to make me happy.
You may be better off kenbenobi not having to deal with the hassles.

Liquid Death

Yeah, I ordered Casino and Inside Man for $15 - I got charged the $15 for Inside Man and they cancelled Casino. I already had all the other $15 selections, so I requested the Kingdom ($20.21) - they refunded the $15 and charged me the $20.21 (plus shipping which i'm in the process of getting back). So yes, it has been a hassle with multiple emails nad a few telephone calls.

mazzystar

CH finally fixed the charge for Breach and it has shipped out already. Bit of a hassle but a good deal nonetheless.

Subgeniusguy

That's justing f--ing great. So far there is no activity on my account. If they had such dwindling stocks of these discs, they just should have offered a straight half off sale. That way, no titles would count as fulfilments and it would prevent them from being screwed when the purchase title was OOS and keep the customer from getting screwed when the free title was OOS. It would have been a better deal for all involved with the same savings.

Liquid Death

Yeah, a straight half-off would've been much better...i had a few CSRS tell me flat out there was no way I could've bought 1 $14.95 title and got another for free...

Subgeniusguy

New email from CH saying they are preparing to ship the following free title BEOWULF HD. It was a hassle but I have to admit they did come through in the end.

SMART-ASS

Today I finally called to get my HD-DVD BOGO offer settled. One of my orders that I placed, they cancelled the free dvd and sent the first one and charged me full price.
It has been a long time since I had to deal with CH customer service. Let's put it this way, I'd rather pull a tooth out of my mouth with a pair of pliers and no pain killer than have to deal with that again. First she insisted that I could not get a free dvd when buying a Hi-def title, then she insisted that I needed to give her a 6 digit code, then she insisted that I pay shipping even though my original order had free shipping, then she insisted on me providing a code for the free shipping. Never was was she nice about any of it, and every time she said that she could not do it unless... yet somehow she finally got it done and kept saying how this is a one time deal she's cutting me and how I should never call in again with this request because they won't make any acceptions again. WHAT THE HELL?!?? They are the ones that screwed up the orde, not me. Man-o-man, supposedly I now have V For Vendetta on the way free of charges. I'll believe it when I see it. Of course now everytime I look at that title on my shelf, I'll think of that stupid BIATCH on the phone. Is this the way it always is on the phone w/CH? I think maybe she was in a bad mood cause the boss bent her over the desk today.

SMART-ASS

Well, now I have a pending charge on my credit card fro $24.**. The only thing it could possibly be is the FREE dvd I'm supposed to be getting. I am going to be pissed the F*** OFF if they thry to charge me.

Liquid Death

I was charged for two B1G1 free orders and they canceled the G1 parts of both orders. I spent 30 minutes on the phone with the CSR to try n' get it straight - but it was easier to just return both selections marked "REFUSED" on the box. They wanted to charge me shipping, charge me twice, etc etc and it just was not worth it.

SMART-ASS

As soon as I receive my FREE dvd that they are charging me $24 for, I will just close the account and dispute the charges on my credit card.

Subgeniusguy

They did charge me $2.18 to ship Beowulf even though I used a free shipping code. They did not charge me for the disc itself though. I'll just live with it at this point. I got all three Bournes and Beowulf for about $40 but not without a little hassle. I resolved mine by email if anyone is interested.

consoleman

Ordered Bourne Identity and Supremacy. Charged me for Supremacy, but they ran out of Identity. Didn't see any other titles I wanted and didn't want to deal with the hassle I hear people are going through, so I simply refused the package and returned to them. I agree. They should have handled this sale better offering 1/2 off instead.