Questions about Columbia House? Ask them here, Part II

[Peep]

I can't get any of the phone numbers listed in the beginning of this topic (888-467-7404, 800-262-2001, and 800-667-0364). Is there a better number to call about returning an incorrect shipment?

[Howie2000]

Anyone else getting

Error page exception
The server cannot use the error page specified for your application to handle the Original Exception printed below. Please see the Error Page Exception below for a description of the problem with the specified error page.

when they go on this site

[Sandyk67]

How do you remove the current offer from the columbia house website? It makes the DVDs come below the price I need to pay in order to fulfill my commitment but I don't know how to get rid of it, I also need to know how to get the offer code from an email so that I may apply it to the website myself, thanks.

[Andras]

I used to call Customer Service and ask them to place the order at the commitment price.

[BobO'Link]

Originally Posted by Sandyk67

How do you remove the current offer from the columbia house website? It makes the DVDs come below the price I need to pay in order to fulfill my commitment but I don't know how to get rid of it, I also need to know how to get the offer code from an email so that I may apply it to the website myself, thanks.

Unlike Disney Movie Club the price that counts towards fulfillment at CH is *typically* the "Club Price" and *not* the discount price. There *are* exceptions so be careful. The exceptions seem to be those titles which have a "Club Price" higher than $19.95 *but* have a "everyday" price of under $19.95 (The Hercules and Xena TV seasons are examples). I've not tested that scenario which is why I indicate caution for such titles. If the "regular/normal" price is typically higher than the $19.95 minimum and a sale code takes it lower it will still count as a fulfillment (at least that's how they've operated in the past). So... if you're attempting to order a title that, without code, sells for $21.95 and a code takes it down to $18.95 it will still count as a fulfillment. Titles receiving a discount (% or free) based on the purchase of a full priced selection do *not* count towards fulfillment no matter what their original or sale price may have been.

As far as offer codes from emails, just click through the email. The code *should* be viewable (to copy for later if desired) in the code box on the shopping cart page. If it's a "default" code for your account you'll not see it in the cart and will have to call to place an order without it. Such "default" codes will be present just by logging in.

[DVD-Obsession]

At the CH Logon screen the following message is posted "Please Note: Pending site updates will require you to utilize an email address in place of a username to login. If you currently login with a non-email username, we encourage you to update your username to an email address now." I have 2 accounts and 1 e-mail address, how will I get to the 2'nd account when this is implemented?

[BobO'Link]

Originally Posted by DVD-Obsession

At the CH Logon screen the following message is posted "Please Note: Pending site updates will require you to utilize an email address in place of a username to login. If you currently login with a non-email username, we encourage you to update your username to an email address now." I have 2 accounts and 1 e-mail address, how will I get to the 2'nd account when this is implemented?

Get another email address for the second account. They are free all over the web. Your ISP may offer secondary accounts with your internet subscription *or* "sub/throw-away" accounts linked to your main one. Mine does both. I just generate a new "sub" account anytime I need a new one. It is linked to my secondary account and all email comes into a single account and can be filtered so I know which sub account got the email.

Sounds like they are trying to make it more difficult to cycle accounts. They already claim multiple accounts create problems for them and many people have had issues in the past using the same email address on a current account when trying to open new accounts.

**SPECULATION**
I can see them checking a application email address against old accounts and simply saying "We see you've had an account with us before. Because of this we can't give you a 'New Member' account but will reactivate your old account. Click here to agree and continue." during the application process. Of course you wouldn't get the new user/account package nor have to fulfill as that account was fulfilled when "closed" but they *might* give a "welcome back" bonus of some type.
**SPECULATION**

[joltman]

If a CH and a CH TV account both have the same email address, that should be OK since you login at different pages, right?

[dukedynamo1]

Can blu-ray titles, such as "The Hurt Locker" & "The Book of Eli," with club prices of $19.95 each, and discount prices (after 40% off) of $11.97 count toward commitment fulfillment?

[Nate the Great]

I'm about to go to the mattresses with CH.

I've been emailing them about an issue with a balance on my account. Issue is, my bank says the payments for my DVD shipments have be debited from my account. Columbia House says I owe the money. When I have emailed them, all I receive in response are itemized reminders of what I owe them.

Is there some "magic term" I need to include in my emails that will make someone who might actually resolve this issue pay attention? I've thought that - if this last attempt at contact proves fruitless - I'll just tell them that they need to go ahead & send my account to collections, where then I can dispute the charges and win some resolve, and, while I have their attention, someone there can also go ahead and cancel my account, as I'm getting to the point where, regardless of the resolution offered (good/bad), I'm having a hard time convincing myself to remain their customer or to ever reunite with their service in the future.

I hate trifles like this. I really do. Couldn't come at a worse time for me, personally.

Any feedback you guys may have would be appreciated.

[joltman]

Maybe it would be better resolved over the phone?

[g]

This is actually an all to common problem at CH. They basically tell you to fax proof when you call them and it takes months to hear back from them after you fax them. They are very incompetent. I wanted to not be a customer of theirs forever. But those darn ten dollar coupons entice me too much.

Some people have had luck messaging columbia house on their facebook page to resolve similar problems so you could try that. I just remembered.

[Nate the Great]

Thanks everyone.

[The Infidel]

Originally Posted by Nate the Great

I'm about to go to the mattresses with CH.

Funny you should say it like that, since they turned the old customer service call center in Terre Haute into a furniture store several years ago.

Spoiler:

[Nate the Great]

Are Columbia House and the Disney Movie Club related in any business manner? While fighting the battle with Columbia House (as I mentioned above), my credit card on file with them had expired. If I order movies from Disney, I don't want Columbia House to use that money from a new card to pay my alleged balance that is still supposedly under investigation (where they charged my account but still claimed I was delinquent).

[hariseldon]

I haven;t seen any reason to think they are related. The CC charges point to different companies, the shipping/warehouse of origin appear to be completely different unlike a lot of the Square D companies or retailers who seem to use SquadeD/Alliance