Did anyone else get the wrong edition of Pan's Labyrinth?
#104
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Originally Posted by Gfreaky
I ordered 5/29 and got the 2-disc version today without any problems. Looks like they fixed it for all new orders
#106
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Originally Posted by g
How long does it take for them to give credit for a return? I have a delivery confirmation of my returned copy for May 21.
#107
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CH = incompetence
I've been 'messing' around with columbia house for well over 20 years now. Hell, I used to buy vinyl records from them. With all that experience, why can't ch do even the simplest thing right?
The sent me the single disc version of Pan's. I used their online 'returns & exchanges' form. I received an email telling me that the correct dvd along with a return shipping label would be sent to me. The wait begins...
Three weeks later, I receive a return shipping label in the mail. I box up the incorrect dvd and... the wait begins again...
Another month goes by and I never see the replacement dvd. I email ch with all the particulars and get an email response telling me that they are issuing a credit for the single disc version of Pan's. Absolutely no mention of the correct 2-disc replacement dvd. So, even after two attempts at telling them of the problem, they insist on treating it like a simple, 'customer wants to return a dvd he ordered wrong', issue.
I told them to cancel my account. I know that we all, 'signed up', for this abuse because of all the cheap/free dvd's but come on, how freaking hard can this stuff be? They must process literally thousands of returns/exchanges every month! Don't they have processes and procedures in place to monitor this sort of thing? Unbelievable!
The only saving grace is the fact that Pan's was ordered using a b1f1, so the other dvd I received, Running with Scissors, will be completely free.
Good luck everybody,
George -bub
PS So, is Pan's any good???
The sent me the single disc version of Pan's. I used their online 'returns & exchanges' form. I received an email telling me that the correct dvd along with a return shipping label would be sent to me. The wait begins...
Three weeks later, I receive a return shipping label in the mail. I box up the incorrect dvd and... the wait begins again...
Another month goes by and I never see the replacement dvd. I email ch with all the particulars and get an email response telling me that they are issuing a credit for the single disc version of Pan's. Absolutely no mention of the correct 2-disc replacement dvd. So, even after two attempts at telling them of the problem, they insist on treating it like a simple, 'customer wants to return a dvd he ordered wrong', issue.
I told them to cancel my account. I know that we all, 'signed up', for this abuse because of all the cheap/free dvd's but come on, how freaking hard can this stuff be? They must process literally thousands of returns/exchanges every month! Don't they have processes and procedures in place to monitor this sort of thing? Unbelievable!
The only saving grace is the fact that Pan's was ordered using a b1f1, so the other dvd I received, Running with Scissors, will be completely free.
Good luck everybody,
George -bub
PS So, is Pan's any good???
#109
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Originally Posted by bub
I received an email telling me that the correct dvd along with a return shipping label would be sent to me. The wait begins...
Three weeks later, I receive a return shipping label in the mail. I box up the incorrect dvd and... the wait begins again...
Another month goes by and I never see the replacement dvd.
Three weeks later, I receive a return shipping label in the mail. I box up the incorrect dvd and... the wait begins again...
Another month goes by and I never see the replacement dvd.
Expecting them to be ultra-efficient with orders and shipping every time, but also remain sloppy when it comes to the many slack and nonsensical policies that allow us to get DVDs at less than $5 apiece (pricing errors, sharing offer codes, funcash glitches, allowing infinite accounts, etc.) is pretty unrealistic.
The only saving grace is the fact that Pan's was ordered using a b1f1, so the other dvd I received, Running with Scissors, will be completely free.
I'm not trying to be harsh towards you, but your complaint just seems short-sighted, especially from a CH veteran. I know it's frustrating waiting for a DVD you ordered a long time ago, but they made a mistake- it happens. Be thankful.
#111
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Well... yea.
Didn't mean to come off so unappreciative. I did say that I've been with CH a very long time so am fairly familiar with their foibles and I still find it very much worth the effort. I guess I became more irritated than usual because out of all the DVD releases for the last 6 months or so, Pan's was the one I was most intrigued by. The gall of CH to stub their toe on that particular title...
George -bub
We sometimes 'exaggerate' a bit to highlight our point, Pan's Labyrinth was released exactly 4 weeks ago today.
Didn't mean to come off so unappreciative. I did say that I've been with CH a very long time so am fairly familiar with their foibles and I still find it very much worth the effort. I guess I became more irritated than usual because out of all the DVD releases for the last 6 months or so, Pan's was the one I was most intrigued by. The gall of CH to stub their toe on that particular title...
George -bub
We sometimes 'exaggerate' a bit to highlight our point, Pan's Labyrinth was released exactly 4 weeks ago today.
#112
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I never got a mailer to send them back the single disc so I shot them an e-mail to ask them to please send the mailer. They sent me a reply apologizing for sending me a defective disc and that they would send me a replacement. I had already received the correct 2-disc version. I never said it was defective (hell I never opened the single disc). Hopefully they're not sending me yet another copy. Anybody get a mailer?
#113
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Originally Posted by Subgeniusguy
I never got a mailer to send them back the single disc so I shot them an e-mail to ask them to please send the mailer. They sent me a reply apologizing for sending me a defective disc and that they would send me a replacement. I had already received the correct 2-disc version. I never said it was defective (hell I never opened the single disc). Hopefully they're not sending me yet another copy. Anybody get a mailer?