DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

Funcash charged twice with mothers Day DVD's

Old 04-22-07, 10:52 AM
  #1  
DVD Talk Ultimate Edition
Thread Starter
 
Join Date: Jan 2005
Posts: 4,492
Funcash charged twice with mothers Day DVD's

Did anyone that ordered items from the Mothers day special have an issue with them taking out the funcash twice? When I first odered they took out the discount funcash price for the dvd's. But when I looked at it today, I missing double what I should have been.
movieguru is offline  
Old 04-22-07, 10:59 AM
  #2  
DVD Talk Special Edition
 
Join Date: Jan 2006
Location: CANADA
Posts: 1,056
well that happened to me but it clears up in a day or so ... i think they process the funcash once when you place the order and then when it ships out or something ... one of the funcash charge will drop off ...

atleast that is what happens with mines all the time
DisneyDVDFAN is offline  
Old 04-22-07, 12:32 PM
  #3  
DVD Talk Gold Edition
 
smashthesymbols's Avatar
 
Join Date: Dec 2006
Location: Kansas City, MO
Posts: 2,080
I think I've heard before that it's normal. I just hope it clears up soon, mine's got a -$52 balance and that makes me very nervous.
smashthesymbols is offline  
Old 04-22-07, 12:35 PM
  #4  
Member
 
Join Date: Jun 2006
Posts: 130
I had issues with negative fun cash lately but it seems to be fixed now.
CmC918 is offline  
Old 04-22-07, 07:55 PM
  #5  
DVD Talk Platinum Edition
 
Join Date: Jul 2003
Location: New Hampshire
Posts: 3,096
Yes, this is normal funcash behavior.

When you make a fc order, double the amount you spent is subtracted from your fc balance, usually resulting in a negative balance.

Once the orders are completed (charged & shipped), they will credit the "double" part of the amount spent back into your fc balance.

So, you must be cautious when using fc because you can lock yourself out of using it if you are not careful. For example, if you had $60 in fc and made an order using $30 of it, your balance would suddenly turn to $0. You would be locked out of spending your remaining $30 balance until the other titles have been completed.
basaro is offline  
Old 04-22-07, 08:04 PM
  #6  
DVD Talk Gold Edition
 
smashthesymbols's Avatar
 
Join Date: Dec 2006
Location: Kansas City, MO
Posts: 2,080
So is there any known reason that they take double the amount of funcash, or is it just one of those mysteries of Columbia House?
smashthesymbols is offline  
Old 04-22-07, 09:48 PM
  #7  
DVD Talk Platinum Edition
 
Join Date: Jul 2003
Location: New Hampshire
Posts: 3,096
^
Who knows, I haven't been able to determine why they would do this. Yup, just another one of CH's mysteries.
basaro is offline  
Old 04-22-07, 10:53 PM
  #8  
DVD Talk Special Edition
 
Join Date: Feb 2004
Location: Omaha, NE
Posts: 1,429
Yeah, mine currently says I have $-42...
Dane Marvin is offline  
Old 04-23-07, 01:40 AM
  #9  
Senior Member
 
Join Date: Sep 2004
Posts: 438
Originally Posted by basaro
^
Who knows, I haven't been able to determine why they would do this. Yup, just another one of CH's mysteries.

This seems to be a reaction to a glitch CH had where you'd make a funcash order, and they'd initially deduct but then replace the FC balance until the order actually got processed, at which point it was re-deducted. So, there was an exploitable window where you could place another FC order with the temporarily restored funcash (you'd end up with negative FC after both were processed but they'd let you close an account with minus FC so it was no problem).

This double deduction seems to be their ham-handed solution to this glitch- where now the FC is twice deducted, but only once restored- so in the end it's all correct. Just shows us the software engineers at CH aren't the sharpest knives in the drawer. But believe me, that's a *good* thing for us.
legend42 is offline  
Old 04-23-07, 10:23 AM
  #10  
DVD Talk Hall of Fame
 
lizard's Avatar
 
Join Date: May 2000
Location: the Western Slope, Colorado
Posts: 7,937
FWIW, there is no reason to be concerned with a negative funcash balance. We have long experience in canceling accounts with negative funcash balances without difficulty.
lizard is offline  
Old 04-27-07, 09:24 AM
  #11  
DVD Talk Ultimate Edition
Thread Starter
 
Join Date: Jan 2005
Posts: 4,492
Just checked my account and the missing Funcash has been returned. Never noticed they did that before, but I usually spend all my funcash at once.
movieguru is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.