DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

Didn't fulfill obligation, paid up - now what?

Old 02-22-07, 09:06 AM
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Didn't fulfill obligation, paid up - now what?

I joined Columbia House a while back because it seemed like a good deal, but since I'm not a hard-core DVD buff, I didn't fulfill my membership obligation and was sent a final bill along with some threatening language about what would happen if I didn't pay.

So I did, expecting that I'd get some sort of certificates to use to order DVDs, because that was my experience years ago with the music club. So far it's been more than 6 weeks with no word from CH. Am I screwed, especially given that it's practically impossible to reach a real human at CH? (I even tried the "I want to cancel" trick).


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Old 02-22-07, 01:45 PM
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You should try to call them (1-800-801-4039 and 1-888-467-7404 have been reported to work but it is often hard to figure out how to get a live CSR nowadays).

Or you could contact them by e-mail at [email protected]. With e-mail the first response is usually canned but replying to that ought to get a response from a real person. Be sure to include your account number and explain clearly what happened.
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