DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

Question about Columbia House sending the wrong DVD

Old 02-20-07, 09:44 PM
New Member
Thread Starter
Join Date: Oct 2006
Posts: 5
Question about Columbia House sending the wrong DVD

I had ordered the Anchorman gift set and got The Departed 2 disc free during one of last weeks BOGO codes. When I received my order I got The Departed 2 disc, but instead of the Anchorman gift set I got Teenage Mutant Ninja Turtles:Attact of the Mouser, which needless to say I didn't want. The card that came with the order said that it was supposed to have the Anchorman set and Departed in the package. I have emailed them about this a couple times, with no response. I have also called them and what I was told was that there was no way that would happen.

Does anybody know if there is anyway to prove that I didn't get the DVD I ordered, and has this happened to anyone else? I wonder if I am stuck with the cheap DVD they sent me and am out the $24 for the anchorman set.

Thanks for your time!!
Eeyore61172 is offline  
Old 02-21-07, 07:43 AM
DVD Talk Platinum Edition
Join Date: Jul 2003
Location: New Hampshire
Posts: 3,096
Call them back and demand a replacement. I've never had a csr say "That could never happen" before. Keep trying, I've never had a problem getting replacements for a wrong order or a defective dvd. I haven't rec'd a wrong dvd lately, but I have done a couple replacements without a problem.
basaro is offline  
Old 02-21-07, 12:34 PM
DVD Talk Hall of Fame
lizard's Avatar
Join Date: May 2000
Location: the Western Slope, Colorado
Posts: 7,937
^ My experience is the same as basaro. While such mixups are uncommon, they do happen and the CSRs I have spoken with know it. I hope this isn't an example of a new hard line Columbia House is going to take with customers but, rather, is just a clueless CSR who was having a bad day.
lizard is offline  
Old 02-21-07, 01:42 PM
Cool New Member
Join Date: May 2001
Posts: 40
I have actually received extra DVDs in an order! A couple of BOGO's ago, I received the two I ordered, plus a third title, and the invoice for the third title!. I put the extra DVD and the invoice that went with it back in the box and mailed it off to the proper recipient. This sort of lax "fulfillment" isn't as uncommon as you may think.
Jaspear is offline  
Old 02-21-07, 02:52 PM
DVD Talk Legend
Sweet Baby James's Avatar
Join Date: Jul 2001
Location: Connecticut
Posts: 11,587
Click on "Your Account" and then click on "Returns & Exchanges". Select "Anchorman" as the title that you want to return and then go to the next screen. On the next screen, there will be a drop down box with reasons for the return. One of the reasons is "Wrong Item Received". Select that and tell them that you want an exchange. They will ship out the "Anchorman" set and will mail you a return postage label for "TMNT".

I had to do this a couple of months ago when I ordered "Forbidden Planet", but received "Tamara" instead.
Sweet Baby James is offline  
Old 02-21-07, 05:31 PM
New Member
Join Date: Feb 2007
Posts: 1
I just had to do the returns and exchanges for a BOGO with The Departed as well (invoice said The Departed, but The Grudge 2 was included). It was pretty easy to start the return process through the website, hopefully it works out.
watskooo is offline  
Old 02-22-07, 02:49 PM
DVD Talk Special Edition
Join Date: Jan 2006
Location: CANADA
Posts: 1,056
okay here is another mishap but it may be the POST OFFICE's fault ...
I collected an Empty box today in the mail no DVD just the Box the Post office stamped saying "received damaged and rewrapped the reason stated "WITHOUT CONTENTS" ... i got the invoice and the junk they send out though..

well have to call them about it ...will this be solved easily ? I don't think this has happened to me before ...
DisneyDVDFAN is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.