My Story....help ?
09-20-06, 11:24 AM
#1
Cool New Member
Thread Starter
Join Date: Sep 2003
Posts: 42
Likes: 0
Received 0 Likes
on
0 Posts
My Story....help ?
I've had one previous CH account and cancelled it when I bought the 2 fulfillments I had to, that was a while back though. I was planning on opening other accounts and canceling them when they were fulfilled. I used the better code at the time and never got a reply back (Web app). Then after trying countless times and never getting a reply, I got one like a month after my last application. The only problem is, I'm getting charged for a DVD that was originally on my enrollment package, the mail however never mentioned which app. got accepted and what DVDs I was getting.
Well, I never got my enrollments and sent a complaint to CH but never got a reply. I got charged for a DVD I didn't order (not the DS) and never got my free DVDs. I'm guessing there must have been a glitch ? Is there any way I can get those enrollments or at least see what the hell happened ?
Here's the notification I got:
Thank you for recently applying to the Columbia House DVD Club.
It has come to our attention that due to a technical error, there has been a
delay in processing your application. Your application is currently being
processed, and upon membership approval, your product will be on its way.
We apologize for any inconvenience this may have caused and look forward to
helping you build the biggest, most comprehensive collection of movies on DVD.
If you have any questions, please contact us at our toll-free number,
800-262-2001, or email us at [email protected].
Sincerely,
Customer Service Manager
I never knew my account number or what DVDs I was getting and never got them anyways. All they did was send me a couple of DVDs (Casino, LA Confidential) which I had to pay for. Heck, LA Confidential never got to me either. Any advice ?
Well, I never got my enrollments and sent a complaint to CH but never got a reply. I got charged for a DVD I didn't order (not the DS) and never got my free DVDs. I'm guessing there must have been a glitch ? Is there any way I can get those enrollments or at least see what the hell happened ?
Here's the notification I got:
Thank you for recently applying to the Columbia House DVD Club.
It has come to our attention that due to a technical error, there has been a
delay in processing your application. Your application is currently being
processed, and upon membership approval, your product will be on its way.
We apologize for any inconvenience this may have caused and look forward to
helping you build the biggest, most comprehensive collection of movies on DVD.
If you have any questions, please contact us at our toll-free number,
800-262-2001, or email us at [email protected].
Sincerely,
Customer Service Manager
I never knew my account number or what DVDs I was getting and never got them anyways. All they did was send me a couple of DVDs (Casino, LA Confidential) which I had to pay for. Heck, LA Confidential never got to me either. Any advice ?
09-20-06, 02:29 PM
#2
DVD Talk Platinum Edition
Join Date: Jul 2003
Location: New Hampshire
Posts: 3,096
Likes: 0
Received 0 Likes
on
0 Posts
Try calling and explain the situation again.
If you can't get through (lots of us have been having this problem lately), email them over and over until they reply with an acceptable resolution. Wait 3 days between sending the emails if you don't get a reply.
CH is a pain in the ass sometimes, but mostly things are pretty smooth. I feel for ya, I'm currently still waiting for Double Indemnity which I pre-ordered over a month ago. It's never going to arrive, but I have to wait until this Friday (their 4 week shipping limit) before I can get another one mailed out. By the time I actually get the dvd, it would have been out for almost 2 months. How's that for a pre-order?
I'll never pre-order again.
If you can't get through (lots of us have been having this problem lately), email them over and over until they reply with an acceptable resolution. Wait 3 days between sending the emails if you don't get a reply.
CH is a pain in the ass sometimes, but mostly things are pretty smooth. I feel for ya, I'm currently still waiting for Double Indemnity which I pre-ordered over a month ago. It's never going to arrive, but I have to wait until this Friday (their 4 week shipping limit) before I can get another one mailed out. By the time I actually get the dvd, it would have been out for almost 2 months. How's that for a pre-order?
I'll never pre-order again.
