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Thank you for your recent e-mail message.

In order to assist you as soon as possible, we are responding with
information that we have found beneficial in answering similar
questions asked by members. However, if this reply has not answered
your question(s) completely, please let us know by using your mail
program's "Reply With History" to send a follow up e-mail to a Columbia
House Customer Service Agent.

At the time of your e-mail request, our files may
not have updated to reflect your recent order. Please
log on to our Web site for the most current order
information. Please click on the "My Account" tab
for account info. Next, click on "Account History".
You should be able to view your recent orders as
well as their status and process date.

Most shipments do arrive promptly but we ask that you
allow four weeks for delivery, in case of a delay
in the mail. If you have not received it within this
time frame, please contact us and we will take the
appropriate action to resolve the matter.

Any item not in our present inventory will be shipped
when new stock becomes available.

Sincerely,
Customer Service

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Thank you for your e-mail message.

Account #XXXXXXXXXXXXXXX

We are sorry that you did not receive your
enrollment shipment from us.

Your member experience is important to us and we
regret you were affected by a delivery problem
with the order noted below. Package delivery
failure is extremely rare in the USPS system and
we don't like to see any of our customers experiencing it.

In order for us to research this matter further and be
sure to take the appropriate steps to adjust your
account as necessary, please print the following
form, sign and date, and return by mail to:

Columbia House
Attn: Theft and Fraud Prevention Unit
1400 N. Fruitridge Avenue
Terre Haute, IN 47812-9301

We will continue to monitor shipments to your address
as well as shipments in your area. We appreciate your
bringing this to our attention.

We appreciate the opportunity to
serve your entertainment needs.

Thank you for your business!

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I STATE THAT I AM THE ACCOUNT HOLDER FOR THE ACCOUNT(S)
NOTED ABOVE. I UNDERSTAND THAT BY SIGNING THIS FORM,
I AM CONFIRMING I EXPERIENCED DELIVERY PROBLEMS WITH
PRODUCTS I ORDERED ON MY COLUMBIA HOUSE ACCOUNT(S).

Account Holder Signature: _______________________
Date: ________
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A Lost Merchandise Claim Form is also being sent via U.S.
mail to help us investigate this delivery problem. When
you receive this e-mail, you may choose to print this
form or wait for the form which is being send via U.S.
mail and please fill it out and return it to us back
via U.S. mail. Once we receive either of these forms,
we can credit your account.

A replacement order is being processed via UPS.
Please allow five business days for delivery.

Although a charge for the replacement shipment will
appear on your account, credit will be issued when
the return of the Lost Merchandise Claim Form is received.

If we may be of further service, please let us know.


Sincerely,
Vincent Turner
Customer Service

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