Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
^ Good to know. :fc:
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Awesome.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I messaged Reward Zone customer service several days ago letting them know I didn’t get the $10 certificate. I got an automated response instructing me to reply to the email if I didn’t mind waiting a few days for a response. So I did that, and yesterday, they apologized via e-mail and gave me a $20 Reward Zone certificate. Go figure. I’ve had so many problems in-store with them, it was nice at least in this case to have a friendly person who actually was helpful and rewarded the thousands of dollars I’ve no doubt spent there over the years.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I'll be messaging them later tonight
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Originally Posted by RoyWilbury
(Post 11043863)
I messaged Reward Zone customer service several days ago letting them know I didn’t get the $10 certificate. I got an automated response instructing me to reply to the email if I didn’t mind waiting a few days for a response. So I did that, and yesterday, they apologized via e-mail and gave me a $20 Reward Zone certificate. Go figure. I’ve had so many problems in-store with them, it was nice at least in this case to have a friendly person who actually was helpful and rewarded the thousands of dollars I’ve no doubt spent there over the years.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Jyst sent a similar email asking about the $10 cert which I have not received.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I think I have bought maybe ONE thing from BB in the past year only to return it a few weeks later.
I didn't receive a certficiate either. If they were a little more competitve with their pricing on items I want to buy I'd be more inclined to shop there more often. The only "good thing" they've done is give me an extra year or so of their subpar gaming magazine. So I basically got 2.5 yrs for only $10. Have yet to use any of the coupons though. |
Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Originally Posted by kodave
(Post 11044039)
How long did it take them to respond to your email after you replied to that email they sent you?
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Well I emailed them just to see what happened.
I got an automated response saying the fastest way to get a response is to call directly or wait up to 72 hrs for email response. Respond to email if willing to wait so I did. Got an email about 30 min later awarding me a $10 certificate that doesn't expire until 4/2012. |
Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Originally Posted by RoyWilbury
(Post 11044676)
I think it was a good 3 or 4 days at least. The e-mail they sent me stated that, due to high volume of e-mails, they wouldn’t be able to respond in the normal 72 hours or less. I think it stated that I should call them or, if I didn’t mind waiting extra time, respond to their e-mail and then they would e-mail back at some point in the future.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Originally Posted by SI78
(Post 11032484)
Forget a $10 certificate, I would be happy if Best Buy would send me ANY of the items I ordered on Thanksgiving that were erroneously listed as in stock and are as of today still on backorder (although they certainly managed to remove the funds from my bank account).
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I emailed them the day before yesterday about the $10 RZ certificate and just received an email saying a $10 certificate has been added to my account. Awesome.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
When people have success, it tempts me to send an email too. "Nothing ventured, nothing gained", I guess. Could someone give me a rough idea what you said that got you the $10 RZ certificate via email? I'd say something like:
I heard that Best Buy was giving customers a $10 "Happy Holidays" Reward Zone certificate, but I never received one. Could you check my acount ______ to see if I should've gotten one and if so could you please add it? |
Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Got a response and a $10 RZ certificate. Couldn't have been any easier.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I called and politely asked why I didn't receive any compensation for CITIZEN KANE being canceled after I got it for the BEN HUR debacle. Got the nicest rep and she said that was a mystery as I was entitled to compensation for KANE too. She gave me a $15 gift card. Then I asked about the Reward Zone certificate that friends have gotten and I haven't and she said, "Wow, we are just forgetting about you completely it seems! That's not right!" So she gave me the $10 certificate as well. That's the second excellent experiences with their phone customer service I have had in the past month. And all of it with reps in the U.S.!
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
After reading this I'm confused on one point, -I had a order in on "Kane" and like a lot of you, my order was cancelled, though I didn't get the e-mail. Did Best Buy charge my credit card when it was placed on backorder?
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Originally Posted by SI78
(Post 11032484)
Forget a $10 certificate, I would be happy if Best Buy would send me ANY of the items I ordered on Thanksgiving that were erroneously listed as in stock and are as of today still on backorder (although they certainly managed to remove the funds from my bank account).
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Now I feel gypped not getting any RZ rewards OR anything for being shafted on the Citizen Kane BLur ray deal.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Originally Posted by PopcornBandit
(Post 11045680)
I emailed them the day before yesterday about the $10 RZ certificate and just received an email saying a $10 certificate has been added to my account. Awesome.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I sent one the day after the thread started and nothing.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
Still no reply & no cert. Guess i don't matter to BB. That's how they usually treat me........
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I think they were bullshitting when they said that everybody would get one and they were just running behind.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
They gave me $5
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
I was bored so I decided to call about it and the lady put 500 points (10$) into my account no questions asked. They will be active in 24 hours apparently.
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Re: $10 Best Buy Reward Zone Cert for "Happy Holidays"
They wrote back today & gave me the cert. Took 7 days but at least I got it!
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