(DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
#1103
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Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
Is anyone still waiting on Mysterious Cities of Gold - The Complete Series? It seemed like a popular item that many mentioned when the sale was going on. I ordered pretty early in the sale, but its been on backorder since then. Still waiting on that and the aptly titled The Unseen...
#1104
DVD Talk Legend
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
so a month after ordering with DVDPlanet I still hadn't received one item that was supposedly shipped a week later...I emailed to ask for a replacement to be sent and later that day got this email:
Great! Getting one shipped again....but then a couple of hours later I get this email:
And the item in both emails is the same one....and I did get the refund on my card already. Any chance they really did resend it and i'll end up getting it AND the refund? I wouldn't exactly hate that
Response (ac) - 08/20/2009 03:45 PM
Thank you for writing DVDPlanet!
We do apologize, a reshipment order has been placed the confirmation # 1542653. Please expect to receive this order within 3-5 business days. We do apologize about any inconvenience.
Please contact us if you have any further questions.
Sincerely,
DVDPlanet Customer Service Department
Thank you for writing DVDPlanet!
We do apologize, a reshipment order has been placed the confirmation # 1542653. Please expect to receive this order within 3-5 business days. We do apologize about any inconvenience.
Please contact us if you have any further questions.
Sincerely,
DVDPlanet Customer Service Department
This message is to inform you that we have processed a refund to your account.
If you placed your order with a credit or debit card, a refund was issued to
the card that was originally charged. If an exchange is being requested, your
statement will reflect a refund and a recharge upon shipment of the
replacement item.
If you paid by check or money order and a replacement item has been requested,
you will receive an e-mail notification upon shipping. If you have not
requested a replacement item, you will receive a refund check in approximately
21 days.
If you placed your order with a credit or debit card, a refund was issued to
the card that was originally charged. If an exchange is being requested, your
statement will reflect a refund and a recharge upon shipment of the
replacement item.
If you paid by check or money order and a replacement item has been requested,
you will receive an e-mail notification upon shipping. If you have not
requested a replacement item, you will receive a refund check in approximately
21 days.
#1106
DVD Talk Special Edition
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Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
If I remember, they usually credit you for the 1st shipment and then recharge for the replacement shipment.
#1107
DVD Talk Hall of Fame
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
This. And if they are rushing you the replacement the new charge and credit will include the shipping cost. Ex: the item not received was $20 and had free shipping. New charge: 25.95 Credit 25.95
#1108
DVD Talk Legend
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
the dvd was $11 and change...so far i don't see a replacement charge, but they better not charge me shipping for it since it was part of a $100 order originally. thanks for the heads up though...
#1109
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
Here's a shocker... Not only was my BSG BD set shipped, but I called when the price went down for a few hours on the day it was released, asking for a refund of the difference -- and they just processed my refund for $13.65!!!
Way to go, DD!!
Way to go, DD!!
#1110
DVD Talk God
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
Got my last 2 orders in last week. There was only 1 lost shipment and they promptly replaced it. Very happy with my purchases. Not looking forward to the next sale.
#1111
DVD Talk Limited Edition
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
Got my final two DVDs. I live in a town right next to DD's, so it took three weeks for them to travel less than 20 miles. Way to go USPS- no wonder you're going broke.
#1112
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Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
BSG Blu-ray arrived this morning! It was packaged very well, not a nick or scratch.
#1113
DVD Talk Legend
Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
I got sick of waiting for Coraline (three weeks and counting since it shipped), so I called them today for a re-order.
#1114
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Re: (DEAD) DeepDiscount Official Notice: 25% Off from 7/17 Through 8/2, 2009
Got my BSG complete on blu...looks perfect, now to open it up and play with my cylon.
The wife is not excited by this set...but she has been holed up marathoning Felicity dvds from the Amazon sale, so I dont have to feel bad
The wife is not excited by this set...but she has been holed up marathoning Felicity dvds from the Amazon sale, so I dont have to feel bad
#1115
DVD Talk Platinum Edition
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