Go Back  DVD Talk Forum > Shopping Discussions > DVD Bargains
Reload this Page >

(DEAD) DVD Planet 25% off sale is DEAD! ENDS 11/24 (merged)

DVD Bargains Post and Discuss DVD Related Bargains including DVD Clubs

(DEAD) DVD Planet 25% off sale is DEAD! ENDS 11/24 (merged)

Old 11-25-08, 09:30 AM
  #526  
Cool New Member
 
Join Date: Sep 2006
Posts: 49
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Sessa17 View Post
However I have had horrendous problems with my orders & getting straight answers from customer service. I've had an order placed on 11/8, the items have all shown in-stock ships within 24-48 hours, every single day since the 8th, yet they still have not shipped. The only answer they can give me, is b/c I placed the order mostly in store-credit, & partly by credit card, they are having trouble processing it. YET, I've placed 2 orders since then, on that same exact credit card & both have shipped What the hell!!!
I'm still having a hell of a time even getting them to look into a refund, doesn't matter who I talk to. Yeah never ordering from them again!
Old 11-25-08, 07:07 PM
  #527  
DVD Talk Limited Edition
 
SethDLH's Avatar
 
Join Date: Oct 2008
Location: Maryland
Posts: 5,728
Likes: 0
Received 6 Likes on 3 Posts
Just got my final order from the sale. 5 dvds shipped in a cardboard box, no floaters, all perfect. A perfect experience with this sale
Old 11-25-08, 07:29 PM
  #528  
DVD Talk Special Edition
 
dmkb's Avatar
 
Join Date: Feb 2006
Posts: 1,376
Likes: 0
Received 0 Likes on 0 Posts
I'm having the same problem with getting store credit returned to me from when they charged and then cancelled my pre-order for Dr. Syn.
It doesn't seem to matter who you speak with - Jose or whomever - I wonder if I'll get it
Old 11-25-08, 08:37 PM
  #529  
DVD Talk Legend
 
Join Date: Mar 2006
Location: Nightmare Alley
Posts: 17,112
Likes: 0
Received 1 Like on 1 Post
Now that the sale is over, let's hope some of their prices go back down - Murnau/Borzage, I'm looking at you.
Old 11-25-08, 09:44 PM
  #530  
Cool New Member
 
Join Date: Sep 2006
Posts: 49
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by dmkb View Post
I'm having the same problem with getting store credit returned to me from when they charged and then cancelled my pre-order for Dr. Syn.
It doesn't seem to matter who you speak with - Jose or whomever - I wonder if I'll get it
Good luck, I'm still fighting with them about the paypal issue!
Old 11-26-08, 10:53 AM
  #531  
DVD Talk Special Edition
 
Join Date: May 2005
Location: closer than you'd like
Posts: 1,668
Likes: 0
Received 1 Like on 1 Post
I sent an email to them on the 24th (in the morning, when the codes weren't working, before I knew for sure the sale had been extended) about the server problems they had on the 23rd that prevented me from being able to complete my order. I gave them some details of what I had been trying to order, so they may have been able to check me out before responding. But, they did just respond, and gave me a code for my account that would enable me to order 4 things at 20%-off (I told them there were 4 things I was trying to order). They said if I call and give them the code, they can check my account for the approval note and then take my order.

I actually resolved it on the 24th when their server was working fine, so I don't need to order anything else from them at this time.

However, if anyone has a legitimate issue with trying to order something during their service outage on the 23rd, you might want to give them a call or drop them a polite email and see if they're willing to allow the discount for you. Probably a very tiny window of opportunity for this, but it can't hurt if you honestly missed out on something because of the outage and still really want it.

customer service #: 800-818-9693
email: [email protected]


Even with all of the problems they have, their willingness to take the time to respond to my email politely and extensively, together with the extra steps they had to set up some kind of authorization on my account for a special discount code, is pretty good service, in my book. I'll be happy to order from them again.
Old 11-28-08, 08:07 PM
  #532  
Cool New Member
 
Join Date: Sep 2006
Posts: 49
Likes: 0
Received 0 Likes on 0 Posts
Just an update for those that wanted. It's been over a week and yes I realize there is a holiday in there but after numorous calls, I've been told so many things and have yet to get a straight answer I escalated the dispute with paypal to a claim. I really hope everyone else has better luck but I will never shop there again!
Old 11-29-08, 12:27 PM
  #533  
DVD Talk Gold Edition
 
Join Date: Mar 2005
Location: Trencher's Farm
Posts: 2,063
Received 14 Likes on 11 Posts
Lean times induced order:

Catalog: HVD002000 (new)
Title: Lady Vanishes (1938) Criterion Collection
Qty: 1
Price: $20.97

Catalog: MCA002780 (new)
Title: Touch of Evil
Qty: 1
Price: $14.15

Catalog: WBD039311 (new)
Title: Warner Gangsters Collection - Volume 4
Qty: 1
Price: $31.47


Total: $66.59

FBC Discount: $5.00
Shipping: $0.00 (Free Economy Shipping)
Sales Tax: $0.00

Total Order: $61.59
Old 11-29-08, 12:37 PM
  #534  
DVD Talk Legend
 
Join Date: Oct 2003
Location: Seattle, WA
Posts: 10,458
Received 154 Likes on 107 Posts
Still waiting on Blow and Sweeney Todd..... anyone get those yet?
Old 12-02-08, 04:59 PM
  #535  
DVD Talk Gold Edition
 
Join Date: Mar 2005
Location: Trencher's Farm
Posts: 2,063
Received 14 Likes on 11 Posts
Got my order and all is well. Will be enjoying creamy new DVD goodness this weekend!
Old 12-06-08, 12:29 AM
  #536  
DVD Talk Limited Edition
 
kahuna's Avatar
 
Join Date: Mar 1999
Location: Hawaii
Posts: 5,966
Received 223 Likes on 133 Posts
Hellboy II Blu-ray that was shipped out on 11/19 finally arrived today. Still waiting on my 3rd order of 12 Blu-rays which was shipped out on 11/28.
Old 12-12-08, 06:21 AM
  #537  
DVD Talk Legend
 
Brent L's Avatar
 
Join Date: Jun 2003
Location: Upstate, SC
Posts: 13,617
Likes: 0
Received 0 Likes on 0 Posts
I finally got my CashBaq credit, $47.36, woohoo!

EDIT:

Ugh!

I didn't realize you have to wait for forever to get the money though:

Hi Brent,

Your orders are currently in the pending stage. You will be eligible to receive a payment from Cashbaq when those orders become \"payable\".

Funds switch from pending to payable approximately 3 months after you place an order. This time frame is set by the stores, in order to account for things such as returns.

Please let me know if you have any other questions.

Thank you and happy shopping!

Karen

Last edited by Brent L; 12-12-08 at 10:02 AM.
Old 12-12-08, 11:42 AM
  #538  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 4 Likes on 4 Posts
Originally Posted by kahuna View Post
Hellboy II Blu-ray that was shipped out on 11/19 finally arrived today. Still waiting on my 3rd order of 12 Blu-rays which was shipped out on 11/28.
Still waiting on the only item I purchased.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.