Family Video....99 cent mystery DVD
10-21-08, 09:47 PM
#101
Senior Member
Join Date: Dec 2006
Posts: 641
Likes: 0
Received 0 Likes
on
0 Posts
10-21-08, 09:54 PM
#102
DVD Talk Legend
10-21-08, 09:57 PM
#103
DVD Talk Gold Edition
Join Date: Jun 2001
Location: The edge of insanity
Posts: 2,817
Likes: 0
Received 0 Likes
on
0 Posts
10-21-08, 10:19 PM
#104
DVD Talk Legend
10-22-08, 02:52 AM
#105
Member
Join Date: Nov 2002
Posts: 144
Likes: 0
Received 0 Likes
on
0 Posts
10-22-08, 06:35 AM
#106
DVD Talk Platinum Edition
10-22-08, 06:53 AM
#107
DVD Talk Reviewer & TOAT Winner
Foolscreen??? That's like playing Russian Roulette!
10-22-08, 11:14 AM
#108
DVD Talk Legend
This is strange. A few weeks ago, I placed an order with Family Video for about 6 titles. Included were the $5.99 Child's Play DVD and a used copy of No Country For Old Men. I received all my orders a week later except for NCFOM. I contacted Family Video last week to let them know and they indicated they would send out a replacement copy.
Yesterday I got 2 envelopes in the mail. One contained the copy of NCFOM. The other was another sealed Child's Play. Part of me wonders if that was a "Mystery DVD" (though I ordered 5).
I wonder if I ended up calling/e-mailing them, would they have record of what Mystery DVDs they sent out. Guess I'll wait to see if I get 4 or 5 more.
Yesterday I got 2 envelopes in the mail. One contained the copy of NCFOM. The other was another sealed Child's Play. Part of me wonders if that was a "Mystery DVD" (though I ordered 5).
I wonder if I ended up calling/e-mailing them, would they have record of what Mystery DVDs they sent out. Guess I'll wait to see if I get 4 or 5 more.
10-22-08, 11:22 AM
#109
DVD Talk Special Edition
Join Date: Apr 2002
Location: World of Shit
Posts: 1,145
Likes: 0
Received 0 Likes
on
0 Posts
After reading all of these lists of what everyone's getting, I decided to cancel my order. 
I sent them an e-mail asking them to cancel it, and received a reply just 2 minutes later (!!) saying that they've cancelled the order, and will be issuing me a refund. Gotta love their customer service!
Rob
I sent them an e-mail asking them to cancel it, and received a reply just 2 minutes later (!!) saying that they've cancelled the order, and will be issuing me a refund. Gotta love their customer service!Rob
10-22-08, 01:16 PM
#112
DVD Talk Legend
^ Wow...it was still on there as of an hour ago.
In addition, the following note appears on the page for the mystery DVD:
**** October 21 update: The Mystery DVD was a huge success and we are completely sold out. We'll try and do another one sometime soon -- we promise!
In addition, the following note appears on the page for the mystery DVD:
**** October 21 update: The Mystery DVD was a huge success and we are completely sold out. We'll try and do another one sometime soon -- we promise!
10-22-08, 01:23 PM
#113
DVD Talk Platinum Edition
Join Date: Jul 2008
Location: Shelbyville, Indiana
Posts: 3,385
Likes: 0
Received 0 Likes
on
0 Posts
That's not good....
Just a warning to the people who are in the same boat as me for this....
Mine has been stuck at "In Fulfillment" for almost a week now....
I emailed them about it & they said this....
Hello,
The website posting for this specially priced item states "Limit one per household". We intend on filling orders for quantities greater than 1, but only after all orders for 1 item have been filled. As a result, orders greater than 1 may be delayed.
Thank you for choosing FamilyVideo.com as your choice for entertainment.
Your Friends at FamilyVideo.com
It makes me curious what's going on if they sold out & mine hasn't shipped.
Just a warning to the people who are in the same boat as me for this....
Mine has been stuck at "In Fulfillment" for almost a week now....
I emailed them about it & they said this....
Hello,
The website posting for this specially priced item states "Limit one per household". We intend on filling orders for quantities greater than 1, but only after all orders for 1 item have been filled. As a result, orders greater than 1 may be delayed.
Thank you for choosing FamilyVideo.com as your choice for entertainment.
Your Friends at FamilyVideo.com
It makes me curious what's going on if they sold out & mine hasn't shipped.
10-22-08, 01:44 PM
#114
Member
Join Date: Mar 2002
Location: New York City
Posts: 135
Likes: 0
Received 0 Likes
on
0 Posts
Hopefully they ran out of all the crap and have no choice but to give us quality releases. Looking forward to my 5 Criterions. ^_^
Last edited by bang4dabuc; 10-22-08 at 01:46 PM.
10-22-08, 02:03 PM
#116
DVD Talk Legend
Mine still says 'in fulfillment' as well (adding to the "mystery" of the Child's Play DVD that showed up this week).
The problem with delaying these orders (and maybe cancelling them) is that they've already charged customers for them.
The problem with delaying these orders (and maybe cancelling them) is that they've already charged customers for them.
10-22-08, 03:04 PM
#117
Needs to contact an admin about multiple accounts
Join Date: Jun 2008
Location: Medieval England, Iowa
Posts: 744
Likes: 0
Received 0 Likes
on
0 Posts
My order status says "In Fulfillment," but my shipping notification/order page says all have shipped. So I'd say the "In Fulfillment" status is not a problem.
10-22-08, 03:38 PM
#119
Member
Join Date: Apr 2007
Posts: 185
Likes: 0
Received 0 Likes
on
0 Posts
Check your order history I ordered five and this is what I received
Hello Chris ,
Thank your for your recent order of:
5 x Mystery DVD
The Mystery DVD promotion was limited to 1 per household. However, we were able to secure additional product and can send you 3 Mystery DVDs. We have refunded your credit card the difference between your order total and the amount shipped. We apologize for any inconvenience.
Thank you for choosing FamilyVideo.com as your choice for entertainment.
Your Friends at FamilyVideo.com
Hello Chris ,
Thank your for your recent order of:
5 x Mystery DVD
The Mystery DVD promotion was limited to 1 per household. However, we were able to secure additional product and can send you 3 Mystery DVDs. We have refunded your credit card the difference between your order total and the amount shipped. We apologize for any inconvenience.
Thank you for choosing FamilyVideo.com as your choice for entertainment.
Your Friends at FamilyVideo.com
10-22-08, 03:46 PM
#121
Banned
Join Date: Nov 2006
Location: Bellefontaine, Ohio
Posts: 5,628
Likes: 0
Received 0 Likes
on
0 Posts
^I got the same thing:
10/22/2008 In Fulfillment
Hello Chris ,
Thank your for your recent order of:
5 x Mystery DVD
The Mystery DVD promotion was limited to 1 per household. However, we were able to secure additional product and can send you 3 Mystery DVDs. We have refunded your credit card the difference between your order total and the amount shipped. We apologize for any inconvenience.
Thank you for choosing FamilyVideo.com as your choice for entertainment.
Your Friends at FamilyVideo.com
10/22/2008 In Fulfillment
Hello Chris ,
Thank your for your recent order of:
5 x Mystery DVD
The Mystery DVD promotion was limited to 1 per household. However, we were able to secure additional product and can send you 3 Mystery DVDs. We have refunded your credit card the difference between your order total and the amount shipped. We apologize for any inconvenience.
Thank you for choosing FamilyVideo.com as your choice for entertainment.
Your Friends at FamilyVideo.com
10-22-08, 04:13 PM
#122
Member
Join Date: Dec 2007
Posts: 83
Likes: 0
Received 0 Likes
on
0 Posts
I also just received the same e-mail...I ordered 7 in hopes that it would improve my odds that I would at least get 1 decent title, now that I have a 1 in 3 odds of getting something good I am not feeling so confident!
(I am crossing my fingers for Alpha Dog)
(I am crossing my fingers for Alpha Dog)
10-22-08, 04:36 PM
#123
DVD Talk Gold Edition
Yeap, I got the email telling me I can get 3.
That's nice of them to kind of admit to their glitch or whatever of their website not limiting us to just one by sending us three.
That's nice of them to kind of admit to their glitch or whatever of their website not limiting us to just one by sending us three.
10-22-08, 04:52 PM
#124
DVD Talk Special Edition
Join Date: Apr 2004
Location: Nashville, Tennessee
Posts: 1,588
Likes: 0
Received 0 Likes
on
0 Posts
I got the same notice today. I ordered 7 and will be getting 3 as well. It took the better part of a week last time before they refunded me for the cancelled Journey to the Center of the Earth Blu-ray for $9.99, so I expect it'll take every bit as long for this. Luckily it's only a few bucks and was a gamble anyway. I don't recall reading a limit per household anywhere on their site though, so I'd chalk that up as their fault and still think they should honor the orders placed to this point. I guess they're sorta comprimising though which is better than some sites would do.
