blued888

The item has to be "in stock" on their store inventory checker. I ordered Serenity 2-Disc Ed at 2 different Best Buys for in-store pickup and both returned "Item not found in store" via e-mail.

cardaway

So it has to be a case where they said the had it, but were wrong. Makes sense now, thanks.

This blows because (at least in my area) everything I want is not in stock. The amount they charge for shipping is a huge deal breaker.

Snowmaker

I did:

http://forum.dvdtalk.com/showpost.ph...2&postcount=68

dhmac

To solve my problem, I printed off the page on the DVD in the sale with the small picture of the correct release's cover in the top corner and took the 1-Disc version back. They exchanged it, no problem. (I recommend doing this for any in-store pick-ups just in case they pull the wrong release of a title.)

An4h0ny

cool, i'm glad they didn't give you any guff

dhmac

If they had, I would've called them on the "One Minute Guarantee" on the original pick-up form. (In both trips to BB, they never came close to that guarantee!)

HistoryProf

picked up Dark Crystal and Dr. Strangelove 2 discs today w/ no problem.

mrblau

trying to order memento 2 disc and black hawk down but my bestbuy says they don't have any memento but i saw about 10 on the shelf

shipping isn't a deal breaker but it is less impressive
maybe i'll choose in store pickup for a different store and say it must've been some kind of error and grab one off the shelf

JorgeC

had no problems picking up at the Glendora, CA store. watched Dark Crystal and last night decided to try again so I can give away as a gift (and grab BHD for myself), but when I got to the West COvina store (only store left with any stock online), they had the WRONG version of Dark Crystal. after 25 minutes, they told me they didn't have the 25th anniversary version in stock, so I asked to cancel and they handed me a $10 gift card.

I like the gift card, just wish it hadn't take 25 minutes to figure out they didn't have the right DVD in stock

mr_jbloggs

Ordered BHD (3-disc) & Dark Crystal (2-Disc) for instore pick-up got an email saying it was not available at the store so call BB and they shipped them both with free shipping.

FeelingGreat

went to my local BestBuy to pick my instore pickup of several titles in this sale and had no problem. One of the title had floater inside and the customer representative was ok with me switching out to another one in the store. Before you leave, you should carefully inspect your DVD to ensure they got the right edition and there are no loose disc inside.

I then went to look at the $8.99 special edition disc section in the back to maybe pick up other titles(e.g. The color purple, the lost boys, the right stuff, JFK, Robin Hood Prince of Thieves, and Panic Room). These titles were nowhere to be found. There are sales labels with the names of these titles at the various positions on the rack but the DVD's were missing. I checked in the regular DVD section and can not find them as well. I then talk to one of the guys there and he went and check the availability at one of their in-store computers and for each one, the computer said there were like 8-10 copies in the store. He then went and got his supervisor and they went in the back to their warehouse and found these dvd in the boxes. They took them and put them on the shelves. The moral is if you can not find the title you want, ask them to check their warehouse because they just might not have taken them out of the box yet.

metahuman stat

I got the dark crystal & doctor strange love no problem didn't even orer online just walked in the store & got em no problem

Apple Gooncha

I just had a nightmare of a time trying to pick up my order. The girl at the counter (before scanning the barcode, might I add) started looking all around for my order, couldn't find it. Finally searched for it in the computer and STILL couldn't find it anywhere. Another guy came over and looked for it, no luck, they went and grabbed my discs (Memento and Black Hawk Down) and a manager came and looked for it in the system for about another 15-20 minutes (I waited about 45 minutes total) before telling me that the computer said the order had already been picked up. I just looked at my bank statement, and I was already charged for it a couple of days back, but I know for sure I haven't picked it up yet, today was my first chance. I guess I'm calling the consumer hotline to see what they can do.

DVD Polizei

They should have a copy of the receipt which should have been signed at the time of picking up the order. Also, you would have received an email, thanking you for picking up your order. Did you get one? They might have given your order to somebody else.

I had a hell of a time picking up an order yesterday from them. One particular DVD was damaged, and the clerk was still going to ring me up. I said, "Hey, that DVD you have there is going to be a gift, and the entire side of that case is cracked." The manager of the dept. overheard me and said, "Well, we just gave you a gift card, and you're wanting to exchange this?" I said, "What does a gift card have to do with a cracked case?" Kinda irritated me. Usually, they are pretty good but this crew was giving more attitude than what I liked.

superdeluxe

If you order these in store, does it ring up in the register that one is free? (if you get dark crystal and Memento?) Or do you have to point them to the online website or what?

ScottsdaleSaint

i had to get an adjustment for the combo that i didn't purchase online with in-store pickup. save yourself the hassle and just do it online (of course they could bollicks that up as well, but that's a whole 'nother can of worms.)

superdeluxe

Picked up Dr Strange Love, Boys in da Hood, Memento and Dark Crystal.!

Thanks!

superdeluxe

Now I made two orders, if they are slow on BOTH orders, would that mean I would get 2 10$ giftcards?

JorgeC

I just came back from picking up an online order at Best Buy and they gave me $10 OFF the order (which is actually the way the policy reads). I think some stores are just giving out the GCs because it's easier for them, so YMMV.

Not sure if you'll get 2x $10, but I'd definitely argue for it.

dsa_shea

I bought these two just the other night. It was like 3 dollars and some change after using a 5 dollar reward zone certificate. Damn good deal if you ask me.

superdeluxe

Alright, just got back from the store. It was quick and painless, had my two orders in 2 different 'ziplock baggies'

Very nice

tsetse27

Thank you for the info!

get 2-disc Boyz N the Hood and 2-disc Dark Crystal for less than $10.00!

I am wondering is this Sony's excess inventory?

Many of these sales titles are the same one you can find at Big-Lot and Ross.

Is Sony trying to clear old inventory to get more "room" for Blue-Ray?

blued888

Already got my DVDs, they were in tip-top shape and they were the correct ones.

netphemera

Is the sale over? It doesn't seem to be. I can't seem to get the BOGO on the 2-disc sets.

An4h0ny

yeah it ended last saturday

sorry!

new round of best buy sales underway.