BKenn01

Mine has shipped.

bearkiss

well, this just gets better & better... I got the following email just now:

The order you placed has been canceled because we are unable to verify your information.

If you have any questions about this cancellation, call us toll-free at 1-888-BEST BUY (1-888-237-8289). For faster service, tell us the order number when you contact us.

so of course I called them... after discussing it with the guy he couldn't figure out why it was cancelled... so he offered to place the order again for me... then he saw that the price is now $22.99 and asked me about the $7.50 price... I said that was the price yesterday when I ordered and he said he could honor it... he placed another order for me & we hung up...

I then got a confirmation email... followed immediately by yet another cancellation email!

so I called them back and went thru the whole thing again with another rep... he insisted it was my credit card... so I gave him a different one... he agreed as well to honor that $7.50 price... and he placed an order...

this time, while he was still on the line with me... I got the confirmation & cancellation emails!

he said he was going to refer it to some higher level of technical support and I would hear back from them in 5-7 business days!

we'll see... I'm really not counting on getting it but it's fun calling them & trying!

JackBurton

Was able to pick up my V.2 today, instore pickup w/ no problemo. Thanks again, OP!

msmagic

Same. I picked up my V.2 with no problem. There was even one other copy on the shelf! Didn't check at what price it rang up.

Judremy

ppawuk:

To answer your question, the $15 off is off the $37.99 to bring it to $22.99. I am not sure why some stores say $7.50 as mine was at $22.99 as well.

kenbenobi

V2 is available online again now, but priced at 22.99...

Jtnguyen12

My local BB gimme (2) vol. 2 for instore pickup. I should get (2) vol. 1 instead... Now i must go back to BB exchange vol. 2 for vol. 1 cos the UPC # is for vol. 1 not vol. 2 but the receipt show vol. 2.

IronWaffle

Update: When I ordered the item a few days ago I got an in-store pickup e-mail. Within an hour I got an e-mail from I believe that store's manager telling me the order had to be canceled and any questions could be answered at the 800 number. I e-mailed back about the credit card charge and he told me it would clear itself up in 8 days. I figured it had been worth the try but nothing to get annoyed about.

Flash forward to this afternoon. I got an automated e-mail from Best Buy reminding me I could come by to pick up the set. So I printed it out and after work dropped by. The guy at the counter couldn't find it behind the counter. He called for someone to get it. They did. He rang it through. Vol. 2 was $7.50 plus tax (I just had to authorize the online credit charge). I walked around, thinking maybe they had a Vol. 1 I could get for that price. On the shelf were three other Vol. 2's, but no Vol. 1.

The store was Wheaton, MD so if anyone tried ordering it there and had a similar experience, you may have luck. Dunno. You're probably pondering what I was pondering. [Insert random, possibly frightening non-sequiter larded comment that ends with or is puncutated by at least one Narf.]

cziffra

I just received this from Best Buy:

It sounds like you can call and get the sale price on Volume 2 even if you don't return Volume 1. I'm going to call and see what happens.

skywalker8

edit... looks like someone else beat me to it - I just got the same e-mail as ziffra. Glad to get both for $7.50

dollfins1

i went to pick my set up yesterday. they knew that it was the wrong sku but they had vol. 2 waiting for me. they also let me get vol. 1 for $7.50 as well. thanks to the op and best buy for another good deal!

cziffra

I just called and was able to order Volume 2 for $10.58 shipped.

CmC918

Yeah I got the same email.

Tomboymama

I got the same email. I didn't have any Pinky and the Brain to begin with so getting both for that price is great. He also said since it was their error, he was taking off the shipping cost as well. Kudos to Best Buy on this deal!

CmC918

I called twice now and I got disconnected! Something tells me it was not on accident! LOL! I'll try back later today.

skywalker8

I called and they weren't able to place my order for me. They told me to go to the store.

whotony

picked up mine today.\was vol 2

CmC918

I'll call back tomorrow maybe I was just to honest for them and they just said screw it and disconnected me. I just mentioned how I got a email about calling and getting Volume 2 for $7.50 and blah nothing but the one transfered me and my call was "lost" the other dude seemed of just hung up the phone on me after I mentioned it.

stardork13

I didn't get this e-mail that everyone is talking about but checked my order status and it seems like they changed my order and the SKU for the "new" item now mataches Vol. 2. Hopefully they just ship me Vol. 2 as I already have Vol. 1, but getting that one for $7.50 as well wouldn't be the worst thing in the world

skywalker8

After calling and being told to go to the store, I called again and spoke to someone else, who DID put the order through for me.

MScottM

I called yesterday when I got the email and after going thru 4 people managed to place a new order for 2 vol 2s. I asked for in store pickup and will be picking them up today, $15.75 with tax for both of them. Not bad considering I only ordered 1 vol 2 originally.

MScottM

Picked up the 2 vol 2s yesterday, $15.75 out the door. Thanks OP for the posting.