jackson2006

Did you mention your crusade about buying from them also. Intresting, you left that out. I also did not swear in regards to you.

domino harvey

I led a "crusade" against them BEFORE any of the links I listed. Like most adults, I'm capable of criticizing a company when they behave poorly and praising a company when they recognize their mistakes and show improvement. As for swears, get off my fucking jock already.

jackson2006

Sorry Mr Harvey, Did not mean to offend to you.

dkny75

Anyone having a problem with the site today?

animatedude

can someone explain to me when does dvdplnet ship their orders? 8 days and still no shipping..any idea when do they ship? i dunno i think i read somewhere it takes them weeks?!

Paul Arnette

I wish I could explain it to you, I really do. Unfortunately, I have no idea. My Blu-ray Disc copy of Run, Lola, Run did ship today, so there is somebody actually working in the warehouse.

animatedude

all the items i ordered are In Stock..all of them...what are they waiting for?!

Dane Marvin

Really weird, dude. I placed an order last weekend (1 instock and 3 pre-order). The in-stock (Aviator) got here on Friday and I have the shipping notice already that Michael Clayton (releases this Tuesday) has been shipped already. These are both Blu-ray discs.

naitram

Unfortunately there's no rhyme or reason. Usually it's 3-4 days, but sometimes longer. Just call and harass them.

Be careful ordering used items though - I ordered a used HD DVD last week and they obviously didn't have it, so they just sent me the standard DVD instead lol. Their used inventory is really hit or miss, and even though it may still say "in stock" in your account, they probably don't have it, which is holding up your shipping.

animatedude

i sent them an email...i'll throw a party when they ship my order.

animatedude

finally! they have replied to my email:

what does that mean? does that mean they shipped it already? plus..what's this "import into our system" thing? how professional..

PopcornTreeCt

Basically that means they had to manually create a new order because something happened in between placing the order on the website and it showing up in their intranet program.

I've had similiar issues with them and that's what they told me.

Gypo66

Well, the 18th has come and gone and the quote machine is still down.

rkndkn

btlives posted this earlier in another thread:

"Site Update:
The Quote Machine is being taken
down temporarily for a maintenance.
We will be back up and purchasing discs on
March 31, 2008.

The site yesterday said Feb 18..."

jackson2006

I was told my a customer service rep their are no changes , they need to catch up

Ph8te

Yeah this is very disappointing now I am wishing I had jumped o getting my order in with the used discs I want to get rid of.....

animatedude

i sent them another email today and sent me this:

how the fuck should i know?! i didn't get a shipping email notification and the status over goole checkout is still "In progress"...how professional.

how do you guys order from them all the time?! this is my first and last order in about a year.

domino harvey

Well now I look like an idiot because Fuck you, DVDPlanet-- I pre-ordered Pierrot le fou months ago and they still haven't shipped it out (nor have they shipped out anyone else's Pierrot le fou).

Ph8te

Well not its a day later as I just heard back from CS it "should be back about April 1st.....Very disappointing, I have like 50 discs to get "rid" of and other places were like half of what I was going to get fro DVDPLANET. I may just go elsewhere as I am getting pressure from "the boss" to get rid of those discs.

Ph8te

Guess they got tired of people asking about it.

punit

March coupons please, Mark?

Dane Marvin

I second that. I will be pre-ordering 3 more Blu-rays (Enchanted, Juno, Chronicles of Narnia) and that will be the end of my store credit. After that, I'm gonna need that Quote Machine back so I can trade in more discs and rebuild my store credit!

RevKarl

I just received today (3/2) a Frequent Buyer Point Update email from DVD Planet and it contained the February coupon codes, so maybe they are still active?

Dane Marvin

^ I tried them yesterday and they were expired.

RevKarl

^I guess my email was written by the same person at DVD Planet in charge of ordering Pierrot le fou from Criterion/Image (I would have canceled my December 2007 pre-order of that disc..then reordered it from BN.com...if it wasn't part of a larger order for which I used credits/coupons.)