Final order, from DVD Planet:

Title: Borsalino and Co. (1974)
Price: $12.48
Title: Double Tour (1959)
Price: $14.98
Total: $27.46
Shipping: $0.00 (Free Economy Shipping)
Total Order: $27.46

Unfortunate that Flic Story and 2 Men in Town have such shoddy transfers, or I would have ordered them as well.

Can anyone in CA tell me how long it usually takes them to receive their order from DDD using the free shipping?

I ordered a single DVD on the 12th, and I'm still waiting for it. I called and they said I should have it by the 29th. It seems like the more DVDs you order, the faster it gets to you though. That's how it's always been for me. When you buy just one DVD, it can take a while to show up.

I typically get orders from DDD about 7 to 8 days after it ships to California with media mail. However I have had a few occasions where it has taken up to 3 weeks.

Fuck. This doesn't sound good at all. And the tracking number that is on their webpage... I go to USPS.com and plug it in and I get nothing.

When I called them about my order today, I was asking about that tracking number. They refused to believe that I was telling the truth, and kept telling me that there is not a tracking number listed on the page with my order, and I of course kept telling them that I was looking right at it. They just said that there isn't a tracking number for media mail at all, and that I wasn't actually seeing a tracking number.



I know that there isn't supposed to be a tracking number, but I clearly saw something that said "TRACKING NUMBER: XXXXXXXXXXXXXX". The fact that they refused to believe that I was looking right at that is what really ticked me off.

Wow. That's some horrible customer service. I too definitely see something that says "TRACKING NUMBER: XXXXXXXXXXXXXXXX". If this is the way they treat customers I'll be sure not to do business with them again. This is why I hate buying online.

On single DVD, especially cheap sale item, free shipping means media mail and takes about three weeks. Also, I often get a tracking number on this kind of shipping from many etailers which appears to be used for delivery-confirmation purpose, i.e. it gets scanned and posted only after it is delivered to your mailbox but not while it is in transit.

Apparently I wont be using DVDPlanet again either. I placed an order on Tuesday night (The Naked City Criterion and Michael Shayne: Private Detective Vol 1), and paid for 2nd day shipping. It states on their website that orders placed by 10:30AM will ship out the same day, so my order definitely should have gone out Wednesday. I ofcourse only paid for 2nd day because it would get to me then on Friday, before the weekend. I called today and they said it didn't ship out today and that orders take 24 hours to process. I said "why would you say things ship out the same day as order if they take 24 hours to process." i told her i only paid extra for shipping because i wanted it before the weekend. She offered to refund my shipping.

Will there ever be a good low priced online dvd store?

Which is why you should never bother with expedited shipping. This kind of situation is not uncommon and certainly not unexpected. That's the nature of online shopping. Get economy shipping, pay less, save yourself the aggravation.

I see the issue here--you're not getting the service you paid for. That's not right. But at the same time, I'm always mildly amused when I see the "oh no, it's been a week and my order is not here yet--I will never shop at *** again" tantrum. Seriously, is that movie going to get any worse if you wait a little longer? It's 60 years old, it's not like the novelty will wear off by next week. And if you're really that desperate to get it RIGHT NOW, get it at BestBuy...

/end rant

I know that second part isn't directed at me, but I wish I had gotten it at Best Buy. Unfortunately when I placed an order for instore pickup on Tuesday to get Michael Shayne: Private Detective at Best Buy, I was told (after not receiving any response to my order after 3 hours and then calling in) that it turned out they didn't have it. I wanted these movies before the weekend because the weekend is when I have the time to relax and watch movies. Now I wont have any (unless by some miracle the ones I ordered from DDD come in) new ones to watch.

Have you tried DVDEmpire? They have the "all orders placed before 3:00 PM EST ship the same day" policy. It's always worked for me.

Just out of curiosity, how much has the Art of Buster Keaton set been going for outside of this sale? I got it for between 80 and 100 when it was first released, I am thinking closer to the 80.

So, I got my order yesterday with the Film Noir boxset, and one of the discs was not properly in the case and is scratched to shit. What am I to do? They'd probably say I have to return the whole thing right? I'd have to return it and wait another 10-15 days to get a new one?

Actually returns take longer because DDD has to receive returned merchandise before they will ship out a replacement, but first you have to contact them and ask for a return label with a return authorization number. Once they get the set back they ship out a replacement. The few times I had to do exchanges with DDD it took over three weeks to get through the process and get my replacements.

Well, rather than have to wait for them to receive my returned merchandise before resending, I told them what happened and asked them to just send me a label to return it. Then I placed a new order for the boxset. They'll probably be pleased with this as I also ordered another dvd with it from KINO: Fritz Lang's SPIES.

It was $149.98 before the sale