Originally Posted by terrycloth

so I went in today and finally had a trip from hell at my local best buy. I have worked retail in the past and I understand how much the job can suck so I NEVER get on a cashiers/CS ass ever. My Best Buy is ALWAYS marking items wrong *usually always more money* so if something is marked wrong ill just price match it somewhere else like walmart bc its alot less of a hassle for me anyway.

with that said I go into Best Buy today with 5 dvds (2 dirty sanchez, 2 matrix reloadeds and Wickerman)
stand in line at CS by myself while a woman is sitting at the counter purposely ignoring me picking the crud from under her fingernails. finally acknowledges me and proceeds to tell me I can only trade in 3 at a time so i pleasantly told her the ad said five and I was able to do 5 the other day I was in...apparently being defeated she then chimed in that I cant take part of this offer more then once and that I said I already participated once i cant again (i wasnt sure on this as i didnt have the ad, but i thought i remember per visit) I asked to see her copy of the ad (as my store never has any upfront)
she then in all her middle aged glory rolled her eyes and gave me a professional "whatevah"

she then agreed to take them and give me my damn coupons. Now im STILL being polite and pleasant...thinking hey e all have bad days right? maybe someone ran over her cat this morning or got her troll doll collection stolen! Id be grumpy too.

she then smirked bc in her mind she had finally beaten me and told me that they cannot accept wickerman bc it was an ex rental *as in an original case had a upc bar, but had a hollywood video sticker on it* and they cant accept duplicates so she can only give me two coupons.

at this point I am know annoyed and told her that I am sorry shes having a rough morning and dealing with people as rude as myself, but if she can show me where on the ad it states anything that supports her claims id accept it or else please go get someone who can read and finish this transaction so i can be on my way as all this bullshit has taken near 20 minutes now

at this point she was calling for someone to escort me out of the store. a manager comes over and I explain the situation and that I do apologize if my insult hurt her feelings, but imo was justified and surprisingly one of the pc repair guys came out and backed up my story that i was very patient with this "woman" before i had my outburst.

The manager then scanned my titles and gave me my coupons and apologized to me for any troubles then while i was walking back to the movie section he came up to me with an extra coupon he gave me for my troubles from the phone deal thats been brought up in this thread *im assuming its the same one*

so i picked out my 5 movies and for my bonus choice i was like fuck it im going to figure out why the Incredible Hulk is marked 14.99 instead of 9.99. I asked one of the clerks about it and pointed out that the picture in the ad had a green case and they only had them in blue if that made any difference if it was a different version *like the BB exclusive of mission impossible* he looked it up on the computer and said it should be fine they had the same sku numbers and theyll just adjust it at the register just show them the ad as he handed me my very on ad! *which is like the Holy Grail in this fucking store*

needless to say it rang up 15 so they had someone override it to 10..paid for it then realized i paid to much the coupon didnt take off anything on the hulk so the cashier apologized and said bc it had to be adjusted it might of not accepted the coupon and to just have them refund me my 5$ at customer Service *which i smiled and said no problem as i was screaming bloody hell inside*

Get Back over to the grumpy bitch and shes still there ignoring the world picking shit from under her fingernails...so I turned around and by the entrance is the manager from earlier, the door greeter person, and another young kid. So i called to them and asked for there assistance and the manager and kid came over and asked if they can help me and I told them that i needed a price adjustment and that this nice young lady here seems to be picking what appears to be fecal matter from under her fingernails and Id rather not have her touch my items. He refunded my 5$ quickly and i thanked him and walked out.

Now I could have came off as the biggest scumbag alive to everyone in that store, but for the fact iv bottled up all my frustration from dealing with shitty retail workers for 29 years. It felt good to finally tell one here her and her attitude can go. Felt so good in fact I ended my lunchbreak at Dunkin Donuts to get a coffee and the cashier was as pleasant as always I dropped the 5$ bill in the tip jar.

Sorry about the long rant and dont blame anyone for ignoring it, but i needed to vent as Iv never had a problem at best buy in the past. looks like for any future upgrade and save deals ill drive the extra 15 minutes to the other best buy.