Originally Posted by TomOpus

Yep. Also someone needs to slap him around a bit too.

Originally Posted by heavenztrash

So.... I managed to talk to the little ********** today in order to try to get some answers together or something to try to help people here in this thread out a little bit.

He again apologizes for how long it's taking and how bad communication is. He said he's getting well over 100 emails a day to each of the communication methods and on top of shipping stuff, he's getting slammed at every turn. I told him, just like I've said here, that his communication and organization is in dire need of some work.

I told him that I would post the following here, and he has promised me that he will check daily for this and address it:

IF YOU DO NOT WANT TO WAIT ANY LONGER AND WANT A REFUND (or if you have already requested one and haven't gotten an answer.)
- Send another email to [email protected] with the subject line "Refund Request" and be sure that you put the Order Number in the body of the email along with whatever other venom, suggestions that he's been fornicating with farm animals, and anything else you wish to say. He can find your information for the refund more quickly by Order Number than anything else.

If you already requested a refund via email, try sending it again using the above method. I totally agree that it shouldn't be this difficult to get a refund, I just tried to come up with a way to help him sort the refund requests better among all the emails he's getting.

I told him that the first time that I hear of him not answering an email within a day or two that is requesting a refund using this method, that I will at the very least verbally abuse him. (I only talk to him online, for crying out loud, it isn't like I can do much to him. My actual statement was that I would "cut him" but I can't exactly accomplish that. )

For those of us who are still willing to wait for our orders with varying degrees of patience, he estimates he is shipping out around 60 orders per day at the moment and that he's gotten out well over half of the orders, but that there are several hundred remaining. He's trying hard and he apologizes for how long its taking. He said that he appreciates everyone and that he's not scamming anyone. (Those of you who already doubt the guy aren't going to be moved by that, but he still said it, so I'm passing it on.)

I also told him that I would ask if you guys would find it helpful for him to post a single facebook post giving an update on where he's at with everything. He said that the last time he tried that, people just went nuts on him and that's why he's been quiet, but that if you guys thought it was helpful that he could totally do that. I don't know if it would calm down people who are worried, but I thought it might if he just let people know that he was still hammering away at the orders. *shrug*

I know I am writing this in a lighthearted manner, even though it's serious stuff. I think his communication sucks, he's mucked this up a lot along the way, but I think he's got good intentions and he's trying. Take that for what you will.

I just seem to have a better line of communication to the guy than a lot of people and I thought I would try to help out the rest of you in this thread a little. I fully expect to have my head bitten of by some of you for my attempt, but hopefully it will help some of you a little.

I'm sure this will start more people accusing me of being him or paid by him or something, but those people who want to say that can go screw themselves. I have the same name on twitter that I do here, do a search, and it shouldn't be too hard to figure out that I'm not him. (if that's not good enough, any moderator can feel free to contact me and I'll be happy to provide whatever reasonable personal info they want.)

Originally Posted by Kuroneko

I finally got a reply on a mail I send him the 19th of januari. He asked me to post this;

We are extremely sorry about the delay and not being able to answer everyone in a timely manner. We weren't expecting even 1/10th of the sales volume that we received as we never had that many orders at one time before. We didn't want to just limit the sale to what was on hand as many people had requested that we keep it up and that they'd be happy to wait for us to get things back in. While they didn't think it'd be a month (WE DIDN'T EITHER!) we understand the frustrations but we just ask everyone to hang in there with us. This is not how things normally are, but we also understand if anyone wishes for a refund or opens a paypal claim etc. We are definitly NOT a scam, we have no intentinos of keeping anyones $$ or items. We hope to have you all back as customers but again we understand if not. We are also answering over 100 e-mails a day like yours asking for order updates, etc. so even the 96 hours we thought it would take to get back to e-mails hasn't been able to stand. BUT contrary to what some believe we aren't thiefs, we aren't not sending items, what we are trying to do is get everyone in order of when they placed the orders and make sure everything gets sent. THANK YOU ALL!
-Demetrios

Originally Posted by SethDLH

I would love nothing more than to hold him upside down and shake his pockets until I got my $ back.

It's getting to the point where I'm considering pulling a Stan and Kenny from South Park move and go to his house and get my money back on principal alone despite the cost to get there like they did with Mel Gibson for The Passion

Originally Posted by TomOpus

I'm thinking a major part of his problem is getting stock replenished to cover orders. But I think getting someone to help with emails and tweets would definitely help with people getting mad over non-communication.

Originally Posted by TomOpus

If this guy had the business model to not charge until it ships, he would not be having so many headaches. Sure, they'd be people asking where their movie is but not people asking where their money is. People can be a lot more patient when money is taken out of the equation.

He should really rethink this policy.

Originally Posted by skullsoldier

but I can't complain too much about the service from what is clearly a one-man-operation. So far, he's fulfilled my orders and made contact when necessary. While it's frustrating to not get what you order right away, I think we should all take a breath and relax before making physical threats on the guy (statements which are actionable under state and Federal cyberbullying statutes).

Just my 2 cents.

Originally Posted by clckworang

He wouldn't be dealing with this shit storm if people hadn't been charged.

Originally Posted by Mister Peepers

He still takes credit cards.

Originally Posted by bse

Its pretty simple to setup another paypal account when one has been banned, all he'd have to do it use a different bank account, or start a new one.

You guys see he has started a DVD/Blu-Ray releasing company? where do you think he got the startup funds? and where does he find the time to do that....

Originally Posted by bse

Blue Underground themselves posted a link to the sale on their Twitter page.

Originally Posted by asianxcore

http://twitter.com/blunderground

Where? It looks like their Twitter hasn't been updated since October 2011.

Originally Posted by Mister Peepers

He still takes credit cards. If he gets enough hits on that, he'd lose that too, which would really be the end of it unless he can figure out something else.