islandclaws

Ordered Vacation last week, it arrived around 4 days later.

Bob Bunny

The whole process worked perfectly for me. My Blu-ray of King of Kings arrived yesterday.

Deftones

what the fuck is going on over at WB. so i got my freebie blu ray coupon for 700 points. placed an order for wizard of oz the day the coupon showed up in my email. never got an order confirmation. not showing up in my account under order history. the original coupon will not work when i try to input it again. now i just get another coupon for $10 off a $30 purchase. different code and everything. oh hell. what a clusterfuck.

Arthur Dent

I got the $10 off $30, too. It isn't related to your problem. I had a smooth transaction (my freebie was Treasure of the Sierra Madre) and received my order days ago.

Bobaray

One of the emails they sent out after they announced the program was ended said
"Be on the lookout for an email next week with a reward for being a WB Insider Rewards Member".
I guess $10 off $30 is our reward (got it on my account that had less than 500 points as well as the one over 500 points).

BambooLounge

I ordered Mr. Limpet on Friday and it is still "In Process." How long did those who had issues wait to contact the company?

Does it normally take a few days to ship?

The Man with the Golden Doujinshi

People, myself included, have ordered as early as the 9th and we're still waiting for anything to change.

Roybq

Ordered mine on the first day the coupon arrived in my email and received my Blurays yesterday. The 10 dollars off 30 email arrived today. I'm saving that for Black Friday deals.

Tenacious D

I filled out a customer service email form on their website a couple of days ago asking what was going on with my August 10th order and here's the response I received last night:

"Dear Ryan,

Thank you for your recent order with WB Shop.

Unfortunately, the items you have ordered, are currently on backorder due to overwhelming demand.

Please accept my apologies for the delay. We are expecting the items to arrive shortly. We will send an email confirmation when your order is processed.

If you have any other questions, or if I can be of any further assistance, please do not hesitate to contact me again.

Thank you and once again, we are very sorry for any inconvenience that this delay may cause.

Kind Regards,

Mary"

That makes me feel a little better. I guess we're just waiting for a while, but they should really update their order status so people don't get agitated.

DVD Polizei

Yeah, I'd say about 3-4 weeks, then email them. I ordered Justice League: Doom, and won't contact them until September. As usual, the day I email them is the day the postal lady drops a package in my box from WB!

zekeburger1979

I got my Treasure of the Sierra Madre BD yesterday plus the e-mail for $10 off $30 purchase. Nice of WB to make the expiration date the end of the year. I'll probably hang on to it until Black Friday and see what those deals are.

banthafett

Thats fine, IF they didnt send out another email to all of us with the same code that makes it seem like our orders didnt even go through.

izatright

I don't know what order you're talking about that appears like it "didn't even go through," but both of mine appear as "In processing" in their website. Not "canceled."

The Man with the Golden Doujinshi

I don't think a lot of these people order with wbshop normally and aren't aware of how crappy the site is. They've always had issues but things usually work out with patience.

Things being back ordered makes sense. It all could have been handled differently but doing what they do is what got the program shut down in the first place.

banthafett

Well I finally got an reply from the email I sent after I recieved the second email with the same code after my order. I have a order number, email confirmation, and the order is on their site, but they replied they have no such knowledge of an order.

The Man with the Golden Doujinshi

I got an email saying The Green Mile is backordered.

Texan26

I don't get how they can be out of their own product for that long.

The Man with the Golden Doujinshi

Everyone getting points and not a great selection? I can't imagine they've been selling such a large amount through their online store to keep a large stock of an old title like that.

nascar2010

What's interesting is that the movies on back order are still available for order on the site. So, I can only hope they are fulfilling orders on a "first come, first served" basis as their stock is resupplied.

PhantomStranger

My understanding is that the direct to customers business is a secondary concern and that WBshop's primary business is Warner's distribution to the major retail outlets. So individual customers are always behind in line to the retail shops.

Hethunder

i got a message about items being back ordered. finally a response about the situation. so with my other points account i just ordered the one bluray, since there was enough time apart and everything is back ordered, that it may be a little bit. but hey i'll be getting The green mile, justice league doom, & shawshank redemption digibook.

DVD Polizei

JFC, I ordered JL: Doom on 8-13 and it's still IN PROCESS. What's to process? I order it...you ship the fucker. Even DeepDiscount would figure this out in less time.

The Man with the Golden Doujinshi

Could be backordered like a lot of the other stuff.

conehead433

Congrats to those actually able to get something out of this. I can't even get them to email me a code to be able to use my 1680 points.

LJG765

I never received a backorder email or anything else, but I just got a shipping confirmation email. I order within a day or two of getting the email so patience seems to be paying off...