Go Back  DVD Talk Forum > Shopping Discussions > Blu-ray Bargains
Reload this Page >

Best Buy DOTD (9/8)" Anchorman $9.99

Blu-ray Bargains Post and Discuss Blu-ray Related Bargains

Best Buy DOTD (9/8)" Anchorman $9.99

Old 09-21-10, 02:32 AM
  #101  
bse
DVD Talk Special Edition
 
Join Date: Feb 2002
Location: Midwest
Posts: 1,379
Likes: 0
Received 1 Like on 1 Post
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by AmityBoatTours View Post
First off Bestbuy.com has never said it has to be 8 days to the minute of the order being placed. Its 8 days from the date it is orderd.
Secondly the employee was at fault for not realizing that as well.
third the fact that it was still behind the counter and still had the slip on it should be a big enough clue that it was still on hold.

The employee was clearly trying to get an extra 15.00 plus tax out of the buyer and for that the employee should be reprimanded.

Getting the manager involved was the right thing to do, and obviously if the manager thought the employee was in the right then they wouldnt have honored the original sale pricce.

let me guess you must have worked at( or currently work at) worst buy
Although I want to stop posting in this thread, I wanted to say I never worked nor do I plan on ever working for Best Buy.
Old 09-21-10, 02:41 AM
  #102  
DVD Talk Gold Edition
 
Join Date: Mar 2009
Location: Hollywood Ca
Posts: 2,471
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Moopher View Post
Are you kidding me? The employee is looking out for no one but themselves in this scenario. It's not like they get to pocket the money. That's just absurd. I doubt that if an in-store pick-up expires they rush right out to the floor to replace it, It's probably put back out after close or the next morning. You should be reprimanded in life for not having common sense.

Exactly cause its not suppose to be canceled till after close of the 8th Business day.
So with it still being back on the shelf to the end of the 8th business day the customer who orderd it was entitled to recieve it when he came in.

oh and thanks for the personal attack to there buddy, very classy indeed.
Old 09-21-10, 02:43 AM
  #103  
DVD Talk Gold Edition
 
Join Date: Mar 2009
Location: Hollywood Ca
Posts: 2,471
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by bse View Post
Although I want to stop posting in this thread, I wanted to say I never worked nor do I plan on ever working for Best Buy.
I should stop posting to, it just really irrated me that a poster who will go nameless doesnt seem to understand that just cause his bestbuy is perfect that all bestbuys are perfect. and that brining something up to a manager whos job is to do just that MANAGE, is wrong of a customer who feels slighted.
Old 09-21-10, 02:58 AM
  #104  
DVD Talk Gold Edition
 
Join Date: Mar 2009
Location: Hollywood Ca
Posts: 2,471
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Moopher View Post
Or the rules are there in place to create that firm barrier of what Best Buy expects of its employees. Rules are made to be followed, we have no idea how they're trained to handle this rule. Perhaps it didn't seem ludicrous because if you let one customer go above rules, more will want to. Maybe the employee in question got shit on by too many customers over the course of the day and didn't feel like "going the extra mile" to help the customer out. All-in-all, whatever it be, it's all speculative and second-hand information.
It doesnt matter if 100 people before had treated him like crap, thats still not a excuse to not to provide poor customer service.

I worked retail years ago (my first job actually )at a Toys R us durring the Holiday season rush starting around Halloween through black friday till the end of the holiday season at the start of January. And it was drilled in our heads, you go out of your way to satisfy a customer (within reason) and if its something you cant do yourself then you call over the manager and see if they cant do something about it. And you dont ever treat a customer like crap or argue with them or not listen to them.

In the case of the person on this thread, taking it upon their self to call the manager into it helped facilitate that the customer was satisfied. If the manager didnt agree that it was the customer was entitled to the movie for 9.99 then he could have and would have said no. It has nothing to do with getting the employee in trouble. (even though with that poor attitude he clearly deserved to be in trouble, he should be thankful to have a job in this economy, not sitting there giving customers paying there hard earned money a hard time)
Old 09-21-10, 11:52 AM
  #105  
DVD Talk Limited Edition
 
Join Date: Feb 2000
Posts: 7,337
Likes: 0
Received 1 Like on 1 Post
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by AmityBoatTours View Post
I worked retail years ago (my first job actually )at a Toys R us durring the Holiday season rush starting around Halloween through black friday till the end of the holiday season at the start of January. And it was drilled in our heads, you go out of your way to satisfy a customer (within reason) and if its something you cant do yourself then you call over the manager and see if they cant do something about it. And you dont ever treat a customer like crap or argue with them or not listen to them.
I always snicker when people compare the retail environment of "years ago" to that of today.
Old 09-21-10, 12:40 PM
  #106  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 4 Likes on 4 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by AmityBoatTours View Post
Exactly cause its not suppose to be canceled till after close of the 8th Business day.
I never read that. I've only read at 8 days. 8 days is 192 hours. Any time after that is the ninth day.
Old 09-21-10, 12:48 PM
  #107  
DVD Talk Gold Edition
 
Join Date: Mar 2009
Location: Hollywood Ca
Posts: 2,471
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Peep View Post
I always snicker when people compare the retail environment of "years ago" to that of today.
So your saying that retail has changed so much in the last 15 years that its ok to provide lousy customer service.
Old 09-21-10, 12:51 PM
  #108  
DVD Talk Gold Edition
 
Join Date: Mar 2009
Location: Hollywood Ca
Posts: 2,471
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Mister Peepers View Post
I never read that. I've only read at 8 days. 8 days is 192 hours. Any time after that is the ninth day.
It says it right on the email they send out confirming that its waiting, i copy paste direct from thelast one i got a instore pickup from
Old 09-21-10, 02:04 PM
  #109  
DVD Talk Gold Edition
 
Join Date: Feb 2004
Location: Chicagoland
Posts: 2,380
Likes: 0
Received 2 Likes on 1 Post
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by AmityBoatTours View Post
It says it right on the email they send out confirming that its waiting, i copy paste direct from thelast one i got a instore pickup from
Took a look back at 1 of your posts, and saw what you posted. On my e-mail as I posted before you, it states the following. Nothing about it states "business" and I did not remove the wording at all. So apparently they send out more than 1 type of form letter? If it stated "business" I would say you would be correct, but if not than it is definitely feasible for Best Buy at 192 hours to cancel no matter if they are still open.

"Please make sure this order is picked up within 8 days to avoid order cancellation."
Old 09-21-10, 02:32 PM
  #110  
DVD Talk Platinum Edition
 
Join Date: Sep 2007
Location: Detroit
Posts: 3,518
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Mister Peepers View Post
I never read that. I've only read at 8 days. 8 days is 192 hours. Any time after that is the ninth day.
Let me guess, your parents didn't let you celebrate your birthday until your actual time of birth, and it was 11:57pm so you only got 3 minutes of birthday each year while growing up?
Old 09-21-10, 02:43 PM
  #111  
Senior Member
 
Join Date: Mar 1999
Posts: 657
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Schloob1 View Post
Took a look back at 1 of your posts, and saw what you posted. On my e-mail as I posted before you, it states the following. Nothing about it states "business" and I did not remove the wording at all. So apparently they send out more than 1 type of form letter? If it stated "business" I would say you would be correct, but if not than it is definitely feasible for Best Buy at 192 hours to cancel no matter if they are still open.

"Please make sure this order is picked up within 8 days to avoid order cancellation."
Same here and BB's web site doesn't state business days either:

http://www.bestbuy.com/site/Help-Top...at204400050014

Your order will be held at the store for 8 days. To ensure your security, if you do not pick up your order within this timeframe, we'll cancel the order and issue a refund to your original form of payment.
If they count the day you receive the notice that your order is ready for pickup as Day 1 then technically this would have been Day 9. BB.com also sends out reminders ~ every 2 days, at least for me, to remind you to pickup the order.
Old 09-21-10, 03:01 PM
  #112  
Senior Member
 
Join Date: Feb 2007
Posts: 905
Likes: 0
Received 2 Likes on 1 Post
Re: Best Buy DOTD (9/8)" Anchorman $9.99

"Well, agree to disagree."
Old 09-21-10, 03:40 PM
  #113  
DVD Talk Special Edition
 
Join Date: Sep 2002
Location: CA
Posts: 1,676
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

When in Rome
Old 09-21-10, 08:02 PM
  #114  
DVD Talk Gold Edition
 
Join Date: Mar 2009
Location: Hollywood Ca
Posts: 2,471
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by Schloob1 View Post
Took a look back at 1 of your posts, and saw what you posted. On my e-mail as I posted before you, it states the following. Nothing about it states "business" and I did not remove the wording at all. So apparently they send out more than 1 type of form letter? If it stated "business" I would say you would be correct, but if not than it is definitely feasible for Best Buy at 192 hours to cancel no matter if they are still open.

"Please make sure this order is picked up within 8 days to avoid order cancellation."
what i copy and pasted came from one of the emails i still had saved on my saved emails looking back i see i noticed it was actually from the mel brooks collection when it was the deal of the day earlier this year, so perhaps they altered the emails sent out since that time. but even still there is nothing on the site saying that the order will be canceled at exactly 8 days down to the minute. if that really is the case then bestbuy needs to make it more clear on the website and emails they send out. because for some people who do instore pickups they might not really need to get the movie that day, (like a lot of us do) or might not be able to pick up for a week due to emergencies or what not.


But again it doesnt say anywhere on the site that its 192 hours like some on here are saying

To me it really doesnt matter on the rare occasions that i have done instore pickup (and i do mean rare because the level cs service at bestbuy is beyond bad) I am always picking it up that same day and even then there have been more times than not where inspite of having the email saying that it was ready for pick up only to get there and its not cause they cant find it or really hadnt pulled it yet, so they end up just taking it off the shelf when i am there.

I only started posting because i thought the guy brushing off the original buyer's complaint as just trying to get a employee in trouble for no reason was off base. not really much more to say about this topic now so i am done.
Old 09-24-10, 11:32 PM
  #115  
DVD Talk Gold Edition
 
Join Date: Oct 2001
Location: Midlothian, VA
Posts: 2,659
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by eatntae View Post
When in Rome
Go on....
Old 09-30-10, 06:03 PM
  #116  
DVD Talk Limited Edition
 
Join Date: Feb 2000
Posts: 7,337
Likes: 0
Received 1 Like on 1 Post
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by AmityBoatTours View Post
So your saying that retail has changed so much in the last 15 years that its ok to provide lousy customer service.
Replace "ok" with "common" and I would agree.

Ever try calling a support hotline lately? How did that work out for you? Same as 15 years ago?
Old 10-01-10, 02:34 PM
  #117  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 4 Likes on 4 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

Originally Posted by AmityBoatTours View Post
But again it doesnt say anywhere on the site that its 192 hours like some on here are saying
Except by definition, that's what 8 days is.
Old 10-01-10, 03:50 PM
  #118  
DVD Talk Gold Edition
 
Join Date: Mar 2005
Posts: 2,116
Likes: 0
Received 0 Likes on 0 Posts
Re: Best Buy DOTD (9/8)" Anchorman $9.99

"Beat the dead donkey" (icon not available on my iTouch)
Die, die, die!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.