bse

Although I want to stop posting in this thread, I wanted to say I never worked nor do I plan on ever working for Best Buy.

AmityBoatTours

Exactly cause its not suppose to be canceled till after close of the 8th Business day.
So with it still being back on the shelf to the end of the 8th business day the customer who orderd it was entitled to recieve it when he came in.

oh and thanks for the personal attack to there buddy, very classy indeed.

AmityBoatTours

I should stop posting to, it just really irrated me that a poster who will go nameless doesnt seem to understand that just cause his bestbuy is perfect that all bestbuys are perfect. and that brining something up to a manager whos job is to do just that MANAGE, is wrong of a customer who feels slighted.

AmityBoatTours

It doesnt matter if 100 people before had treated him like crap, thats still not a excuse to not to provide poor customer service.

I worked retail years ago (my first job actually )at a Toys R us durring the Holiday season rush starting around Halloween through black friday till the end of the holiday season at the start of January. And it was drilled in our heads, you go out of your way to satisfy a customer (within reason) and if its something you cant do yourself then you call over the manager and see if they cant do something about it. And you dont ever treat a customer like crap or argue with them or not listen to them.

In the case of the person on this thread, taking it upon their self to call the manager into it helped facilitate that the customer was satisfied. If the manager didnt agree that it was the customer was entitled to the movie for 9.99 then he could have and would have said no. It has nothing to do with getting the employee in trouble. (even though with that poor attitude he clearly deserved to be in trouble, he should be thankful to have a job in this economy, not sitting there giving customers paying there hard earned money a hard time)

Peep

I always snicker when people compare the retail environment of "years ago" to that of today.

The Man with the Golden Doujinshi

I never read that. I've only read at 8 days. 8 days is 192 hours. Any time after that is the ninth day.

AmityBoatTours

So your saying that retail has changed so much in the last 15 years that its ok to provide lousy customer service.

AmityBoatTours

It says it right on the email they send out confirming that its waiting, i copy paste direct from thelast one i got a instore pickup from

Schloob1

Took a look back at 1 of your posts, and saw what you posted. On my e-mail as I posted before you, it states the following. Nothing about it states "business" and I did not remove the wording at all. So apparently they send out more than 1 type of form letter? If it stated "business" I would say you would be correct, but if not than it is definitely feasible for Best Buy at 192 hours to cancel no matter if they are still open.

"Please make sure this order is picked up within 8 days to avoid order cancellation."

Kory

Let me guess, your parents didn't let you celebrate your birthday until your actual time of birth, and it was 11:57pm so you only got 3 minutes of birthday each year while growing up?

rdodolak

Same here and BB's web site doesn't state business days either:

http://www.bestbuy.com/site/Help-Top...at204400050014

If they count the day you receive the notice that your order is ready for pickup as Day 1 then technically this would have been Day 9. BB.com also sends out reminders ~ every 2 days, at least for me, to remind you to pickup the order.

Imprint

"Well, agree to disagree."

eatntae

When in Rome

AmityBoatTours

what i copy and pasted came from one of the emails i still had saved on my saved emails looking back i see i noticed it was actually from the mel brooks collection when it was the deal of the day earlier this year, so perhaps they altered the emails sent out since that time. but even still there is nothing on the site saying that the order will be canceled at exactly 8 days down to the minute. if that really is the case then bestbuy needs to make it more clear on the website and emails they send out. because for some people who do instore pickups they might not really need to get the movie that day, (like a lot of us do) or might not be able to pick up for a week due to emergencies or what not.


But again it doesnt say anywhere on the site that its 192 hours like some on here are saying

To me it really doesnt matter on the rare occasions that i have done instore pickup (and i do mean rare because the level cs service at bestbuy is beyond bad) I am always picking it up that same day and even then there have been more times than not where inspite of having the email saying that it was ready for pick up only to get there and its not cause they cant find it or really hadnt pulled it yet, so they end up just taking it off the shelf when i am there.

I only started posting because i thought the guy brushing off the original buyer's complaint as just trying to get a employee in trouble for no reason was off base. not really much more to say about this topic now so i am done.

WMAangel

Go on....

Peep

Replace "ok" with "common" and I would agree.

Ever try calling a support hotline lately? How did that work out for you? Same as 15 years ago?

The Man with the Golden Doujinshi

Except by definition, that's what 8 days is.

sotra

"Beat the dead donkey" (icon not available on my iTouch)
Die, die, die!