Heat

I picked up a couple of books tonight because I had a gift certificate to Barnes & Noble and hadn't been in the store in a long time. The two books were $16.00 and $5.95. There was no discount, I was charged full retail.

When I got home I looked at their online prices, they are $9.87 and $3.27. They even have free shipping on orders over $25, but even I were to pick up these two books by themselves the shipping would be $4.98.

Summary:

In-store price = $21.95
Online price: $13.14 + $4.98 shipping (or free shipping if I order at least $25 worth of books)

Both prices are before tax.

Anyway, will the store match their online price? If I return the books (they are in new condition) will I get instore credit that can be used online? Do I have an arguement if I went back tomorrow and asked for the price difference in the form of instore credit?

nemein

Not that I've seen...

Dexter Douglas

Nope. I've asked and the online is completely seperate in terms of pricing from the B&M.

sleepyhead55

No they don't match online. They will give you store credit (or ask for a gift card) for what you paid. Don't bother arguing just take the store credit/gc and buy whatever books you want online.

The only time I've seen prices same as online is when they have certain DVD sales (Criterion, A&E etc.).

BuckNaked2k

They do not match their online prices. Return and reorder.

You should be able to get a full refund in the method you paid as long as the items are returned within 14 days, with receipt, and in unread condition.

Robertwoj

How do you prove this?

BuckNaked2k

They can tell. Heck, I can tell.

Heat

Thanks for the advice. I returned the two books today and was given a gift card for the full amount. Tonight I ordered the two books, along with a few more since I had another gift card that I wanted to use up, online at www.bn.com .

My total order was $38 online vs. about $57 if I had purchased the same books in-store.

Part of me thinks that there is no way they can keep charging full MSRP and stay in business, but everytime I drive by there are always a bunch of cars in the parking lot. There is something to be said for being able to browse the books before purchase, holding them, flipping through them, etc.

kenbenobi

You may want to visit the B&N coupon thread. The first post is updated with coupons all the time, sometimes valid in-store, and most of the time valid online. We recently had a coupon for 50% off any item (which I used 22 times), but usually the discounts are 10-15%, occasionally 20% off. Right now there's only a few, because a bunch of coupons expires yesterday, but more will be coming.
http://forum.dvdtalk.com/dvd-bargain...-part-2-a.html

Rex Power Colt-Robot Man

Does anyone know if I use the "Pick up at store" option on a item I know a local B&M has in stock, will I get it for the online price vs the store price?

Philzilla

store price