breeze13

Am a big CD buyer, and purchase many at Borders, but only with their coupons ... otherwise, just way too expensive. Anyway, realize almost all of their coupons state "single use" during the valid time period. My experience in the past has usually been most stores don't care, especially if you go to a different cashier or it is a separate visit. However, totally different experience yesterday at Borders in Wilmington, DE (Christiana). Bought something in the morning, came back about 5 hours later. Cashier, who was different, treated me as if I was a convicted felon. Wouldn't honor the coupon, called the manager, etc. I frankly wasn't that upset about her not honoring it, but more so just about the treatment ... she could've just said "no", and that would've been the end of it!

Anyone else relate their experiences or comment? My God, it was almost like I was stealing from them, personally!!

Trevor

How'd she know? Did the computer tell her it had already been used, or did she recognize you from earlier that day?

Sweet Baby James

Unlike B&N, Borders' system knows when you used a coupon since they are tied in with your Borders Rewards account.

breeze13

Actually, they don't know, at least in the stores. They do if you use it online, for whatever reason. Recognizes the code.

The cashier remembered me.

Trevor

Maybe only if they do a separate search of your purchase history. It's not automatically flagged by the register.
That's what I thought. It's been a couple months since I've been in a Borders, but I know I double dipped on the 40% off coupons earlier this year.

Sweet Baby James

My apologies. I could have sworn that I read somewhere that they do know if you had used the coupon in-store. Sorry for the misinformation.