Nickofdoom

I bought a brand new The Prowler on Blu Ray last week, and it arrived on Thursday. I opened the package took out the Blu Ray box and put it on the counter until I was ready to watch it.
I just went to open the box to watch the movie, which was shrink wrapped and still had the security sticker on it, and it was empty! No disc at all! The shrink wrap was strange, thinner than normal, I remember thinking to myself as I was opening it "This shrink wrap feels odd, I hope it hadn't been opened before." What should I do? I wrote to the seller, but who knows if it was even his fault. Also, there is no way to prove there was no disc in the box.

tylergfoster

Just call Blue Underground and tell them you bought it, shrink wrap and all, and you got an empty case. I'm sure they'll be able to help you.

bse

You can request a replacement or refund from the seller and let them deal with blue underground or you can deal with blue underground.

SterlingBen

Somebody is scamming somebody here. Wuther you are the second or the first to feel it is another question.

The Prowler is awesome btw.

The Man with the Golden Doujinshi

I predict with 90% accuracy that if he complains to the seller, they'll accuse you of trying to do a scam. If you even bother filing a dispute with paypal, all they have to show is that they sent something.

Just go straight to BU.

Nickofdoom

I wouldn't know, I can't watch it

Nickofdoom

That's my guess too.

This sucks.

Undeadcow

Imagine if you bought it at Best Buy or Big Lots I expect you would return it in a heartbeat.

The seller should stand behind the product so I would raise hell through ebay and if you paid with PayPal you can file a dispute (within 90 days).

Nickofdoom

Well, I e-mailed the seller and Blue Underground, lets see if I hear back from either. If not I'll file a dispute with paypal and see where that goes.

Worst part is I checked all the stores around here and in Vegas last weekend and couldn't find a copy, and amazon and deepdiscount were temp. sold out, so ebay was a last resort. I was really looking forward to watching it too.

bse

A threat of negative feedback and opening a dispute at both ebay and paypal would surely get any serious seller to refund or replace your purchase.

Alan Smithee

This does happen- I worked for Tower and had this happen to a few customers, and I once received an empty HD-DVD case from Inetvideo (they sent me a new one with no problem).

The Man with the Golden Doujinshi

Have you contacted Blue Underground? Just leave out where you bought it from.

Nickofdoom

I contacted the seller and he said he'd ship out another one today, no problem. Hopefully this will go smoothly.

Trevor

I had it happen at least once with a DVD bought brand new at BB. Looked completely factory-sealed, so think it was a factory screw-up. Also once had a BD come with just the DVD at Target.

The Man with the Golden Doujinshi

I had a dupe disc 1 in my LOTR set, in other words I didn't have the second disc of the movie. I had to fight with the girl at Target when I took it back. She said stuff like, "Well maybe you have two sets and you're keeping the second disc at home." To which I replied, "What the hell am I going to do with two copies of the first half of the movie and no second half?"

I'll admit I was getting pissed off and started to raise my voice but only because she was being stupid and unhelpful. If you're going to try and fight against helping a customer, that's fine but I expect at the very least a decent reason why or else 75% of the time I'm going to get pissed off and say why your reasons are all stupid.

Pizza

I love how a store employee feels it's OK to accuse a customer of being a crook with no basis in fact.

dex14

I received a package that had eBay postage on it. The package was folded empty cereal boxes in a poly envelope. Nothing else. I have no idea what this was. I have received all my eBay purchases. The only thing I can think of was I ordered some digital gift cards and they sent something to "track". But this came from San Jose and the seller was in Austin. I did have a cancelled GC purchase from someone in Los Angeles. Also, it was addressed to RESIDENT, not my name.

The address on the return label seems to match up with a "K & C Food Wholesale". I called the number for that, but they were closed for the day. It seemed to be a cell phone anyway. I then received a call back a few minutes later from another San Jose number asking if I called. I asked for the name on the return label and they said I had the wrong number. The name was Asian... the person who called me was Asian... I don't know...

Just a very odd situation. My wife thinks I was infected with some disease now.

thetao

I guess they weren't something collectable, i.e. Star Wars?

Yeah, that's...very...strange. I don't suppose you noticed any, err, white powder?

At the very least, I'd contact EBay. Maybe they can track it internally based on numbers on the label?

Josh-da-man

dex14

Collectable.... boxes? No... it was Honey Nut Cheerios.

movieguru

If you had a cancelled gift card order, it is possible the seller just shipped something so they wouldn't take a beating on their shipping scores with Ebay. They possibly could not find the item you bought, but had to ship someting so they get their "points", and then just refunded you the price you paid so you got your money back.

dex14

I asked for it to be cancelled.

Shannon Nutt

Not necessarily. I bought a Mad About You set once and it was missing one of the discs inside. Just a packaging error.

MeridithHartt

It is the most annoying situation that buyers face after receiving delivery but eBay is a certified forum and you should talk with their customer support agent. They will definitely help you.

Troy Stiffler