dvdirv

I placed a pre-order for Coraline which comes with Amazon's pre-order price protection.

My price was $20.49. Yet today (day before street date), Amazon shipped my order at the original price instead of the new price today which Amazon lowered to $19.49.

When I received my shipping notice, I noticed it had the higher price, so I contacted Amazon customer service for a $1 adjustment (it's the principle of the thing!). I could have re-ordered at the new price and send the original item back, but I was trying to keep things simple!

When I called them, they said they could not do an adjustment once the item is shipped. I thought the price protection was in place until actual street date, but not after since Amazon canceled it's 30-day post price protection policy.

Amazon did offer to make "an exception" and refund one dollar on my account. I even had to talk to a supervisor just to do that!

What is going on here?

whotony

It's a conspiracy.

meglet

From the product page of a pre-order:

And the relevant portion of the "restrictions" here:

So even though your order shipped early, you should have still been covered by the guarantee and it should have been an automatic credit. Note that it usually takes about 5 days from shipment before I receive the "you got a refund" emails from the Pre-Order Price Guarantee.

bunkaroo

Mine shipped at 20.49 but I got a note today saying I was getting refunded $1 since it was 19.49 on release day. This did not require action on my part.

dvdirv

I received my note today as well.

This is proof that the customer service supervisor I spoke with had no idea of their pre-order price policy. I even pasted him Amazon's policy to prove I knew what I was talking about!

If the supervisor would have told me that Amazon would automatically issue a credit in a few days as part of their policy, I would have backed off!

Achtung

I pre-ordered a book from Amazon at $16.49, and apparently the price dropped to $14.99 so they automatically refunded me the $1.50. Didn't even realize it until I got the e-mail.

pilot

Whenever I pre-order from Amazon, I add the item to my cart again and save it to see if it goes lower. I'm also a prime member, so if it drops down, I don't even chance that they may not send me the difference back, so I just cancel the pre-order and re-order at the lower price.

ChristianB

Same situation happened to me with Coraline. However, Amazon refunded the difference without me contacting them to complain.

JckRbbitSlim

I just had the same situation happen to me with Monk Season Seven. I bought it for $34 and change and it dropped to $32.49 on release day. I had preordered the title months before, so it was already at my door when I noticed. I was a little miffed about the price drop and was quite surprised when Amazon sent an email a day later informing me of the credit to my account. So basically, if the price drops release day on a preorder, you'll get the difference it seems.

whotony

Looks like I'm on the hit list.

I ordered Blloom County it shipped a few days ago and the same day went $3 lower.

still no refund.
I can't figure out how to let them know I want a refund, anyone help me on this, is there a specific link to use?

hindolio

^ look in your order history/invoice. there is a button near the top right corner of the online invoice that says "problem with this order?", click it, and fill the appropriate fields. voila!

whotony

^ nope not on the page i'm looking at.
all i see is a "need to return an item?" button.

Kevin M. Dean

Use their contact email form with you order info selected.

https://www.amazon.com/gp/help/conta...ay-and-gc.html