Talking to "customer service"
#1
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Location: Alabama
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Talking to "customer service"
It's getting now to the point that I'd just as soon write a letter rather than try and solve a problem over the phone. Most times I'm connected with a rep who doesn't speak or understand English very well. I've often asked then to be to a supervisor (hopeing I could understand them better) but I either get put on hold for 30 minutes or else get disconnected.
I know writing about a problem takes longer but sometimes I wonder if it isn't worth the time and wait.
I know writing about a problem takes longer but sometimes I wonder if it isn't worth the time and wait.
#2
DVD Talk Legend
I generally prefer to try to resolve issues via e-mail. I'm not patient enough to wait on hold on the phone.
#3
Originally Posted by Flicker
Most times I'm connected with a rep who doesn't speak or understand English very well. I've often asked then to be to a supervisor (hopeing I could understand them better) but I either get put on hold for 30 minutes or else get disconnected.
I know writing about a problem takes longer but sometimes I wonder if it isn't worth the time and wait.
I know writing about a problem takes longer but sometimes I wonder if it isn't worth the time and wait.
#4
DVD Talk Gold Edition
What is this "customer service" you speak of? I lament that companies really don't care about it's customers anymore.. 9 times out of 10 if I complain, I get a form letter response. There are a few rare companies that go above and beyond, and I gladly share praise for them. There are other places that just loose my business (and I realize they don't care, but to me it's the principle and knowing my money is going elsewhere).
But more on-topic: If I can e-mail, that's my preferred method. Calling would be second.. I know if I call I'll just get some drone who couldn't help me anyway, at least with e-mail I can pretend!
But more on-topic: If I can e-mail, that's my preferred method. Calling would be second.. I know if I call I'll just get some drone who couldn't help me anyway, at least with e-mail I can pretend!