acubfaninmd

Anyone know how deep discount is about returns and how long it takes to get replacement. i ordered a dvd from them and when i opened the dvd the the disc was loose and scratched and wouldnt play at all. I sent it back last week, i know it will take some time but was just wondering if they are good about it our not. I put a delivery confirmation on the package i sent back so i know if they get it or not. thanks for any input

Mosskeeto

Did you call them to ask for a RMA#? They'll email you a prepaid shipping label and tell you the return policy on that title. They can be a little slow on the turnaround but are usually pretty good. If you haven't already, call ASAP.

DVD Josh

I believe the term is "forever".

JAA

I've always received good service and rarely had to make a return, but when I have - VERY SLOW (2-3 weeks).

grenier

http://forum.dvdtalk.com/showthread.php?t=491919

CardiffGiant

That's about right. It took me about 3 months to get a return and that was just to get credit back for something I had already returned. I can't imagine trying to do an exchange there. I have made around 5-6 purchases from DD and that was the only problem I had. The key is to keep calling customer service until you actually talk to a nice person, then you will be set. The person that finally got me my credit was making follow up phone calls to make sure that I was happy.

BuckNaked2k

I tried to cancel something I mistakenly ordered within seconds of placing the order. It took them two days to respond to my e-mail, and no, of course it wasn't possible.

So, I got the RMA and shipping label and sent it back. Weeks later, I still hadn't seen the credit posted to my account, so I wrote again inquiring. They told me that it hadn't arrived yet in their warehouse - yea, right, give me my money back now. They did.