Does Universal offer a replacement program for their screw ups?
#1
DVD Talk Ultimate Edition
Thread Starter
Join Date: Mar 2003
Location: A National Park
Posts: 4,964
Likes: 0
Received 0 Likes
on
0 Posts
Does Universal offer a replacement program for their screw ups?
I was just enjoying my Hammer Horror DVD and sure enough it fucks up on the second movie. It gets pixilated and freezes my player. My mom told me she is having the same problem with one of her Abbot & Costello DVDs; My Casino bonus DVD has the same thing. I am tired of this piece of shit studio and crappy products. Does anyone know if theyve tried to remedy this problem at all??
While Im here, are they still doing their double sided crap? Im weary of getting Quantum Leap S4and5 becuase of this.
While Im here, are they still doing their double sided crap? Im weary of getting Quantum Leap S4and5 becuase of this.
#2
DVD Talk Ultimate Edition
sadly no.
universal in my opinion makes the cheapest crappiest dvds out there, they love those shitty double sided discs and they don't work properly half the time.
i bought kolchak: the night stalker and the 3rd episode at the 50:00 min mark just f#&ks right up.
i had the same problem with the monster legacy gift set and the kojak-1 dvd.
i didn't have a problem with any of the las vegas sets yet through they were smart enough to but the 3rd season on single sided duel-layer.
if i were you whenever you get a universal title you'll have to watch the thing within 30 days to see if it works and if it doesn't get an exchange or your money back.
universal has some titles that i really like and i always hate when they put it on those cheap -18 discs.
what happens is that the laser doesn't read it properly or something not sure quite the reason why they don't work but universal really f$*ks things up when it comes to there dvds.
they have along way to go before they get alot of there customers back!
universal in my opinion makes the cheapest crappiest dvds out there, they love those shitty double sided discs and they don't work properly half the time.
i bought kolchak: the night stalker and the 3rd episode at the 50:00 min mark just f#&ks right up.
i had the same problem with the monster legacy gift set and the kojak-1 dvd.
i didn't have a problem with any of the las vegas sets yet through they were smart enough to but the 3rd season on single sided duel-layer.
if i were you whenever you get a universal title you'll have to watch the thing within 30 days to see if it works and if it doesn't get an exchange or your money back.
universal has some titles that i really like and i always hate when they put it on those cheap -18 discs.
what happens is that the laser doesn't read it properly or something not sure quite the reason why they don't work but universal really f$*ks things up when it comes to there dvds.
they have along way to go before they get alot of there customers back!
#3
Banned
Actually, I think there is a replacement program. I remember reading a thread of Universal DVDs that were replaced by the studio after they stop playing. I know some of them were DVD rot problems, but I believe that there were some freezing issues also.
#5
DVD Talk Ultimate Edition
Thread Starter
Join Date: Mar 2003
Location: A National Park
Posts: 4,964
Likes: 0
Received 0 Likes
on
0 Posts
Good to hear. But dx I always see ya linking to a previous thread if someone does a 'rehash', what happened? I think I recall seeing the thread you mention but I thought it was for replacements for Back to the Future
Alright I guess I will have to email and see what they tell me. But I have to send them my disc first? I hate doing that shit cuase you can never know when the mail.
I agree with you nate. I despise Uni and truthfully I wont support these asses no more.
Alright I guess I will have to email and see what they tell me. But I have to send them my disc first? I hate doing that shit cuase you can never know when the mail.
I agree with you nate. I despise Uni and truthfully I wont support these asses no more.
#7
Banned
Originally Posted by Ravenous
Good to hear. But dx I always see ya linking to a previous thread if someone does a 'rehash', what happened? I think I recall seeing the thread you mention but I thought it was for replacements for Back to the Future
Alright I guess I will have to email and see what they tell me. But I have to send them my disc first? I hate doing that shit cuase you can never know when the mail.
I agree with you nate. I despise Uni and truthfully I wont support these asses no more.
Alright I guess I will have to email and see what they tell me. But I have to send them my disc first? I hate doing that shit cuase you can never know when the mail.
I agree with you nate. I despise Uni and truthfully I wont support these asses no more.
Anyone had luck returning defective dvds to the manufacturers for replacement copies?
I was thinking of opening a similar thread, but about Anchor Bay, since my copy of FM went dead and the damn DVD is OOP. does anybody has any suggestion for this other problem?
#8
DVD Talk Limited Edition
Originally Posted by dx23
Just for you :
Anyone had luck returning defective dvds to the manufacturers for replacement copies?
I was thinking of opening a similar thread, but about Anchor Bay, since my copy of FM went dead and the damn DVD is OOP. does anybody has any suggestion for this other problem?
Anyone had luck returning defective dvds to the manufacturers for replacement copies?
I was thinking of opening a similar thread, but about Anchor Bay, since my copy of FM went dead and the damn DVD is OOP. does anybody has any suggestion for this other problem?
http://www.anchorbayentertainment.co...p?p=Contact_Us
#9
DVD Talk Ultimate Edition
Thread Starter
Join Date: Mar 2003
Location: A National Park
Posts: 4,964
Likes: 0
Received 0 Likes
on
0 Posts
All I found on Universals website is this:
http://homevideo.universalstudios.co...agreement.html
It states: "Universal Studios Home Entertainment Consumer Damaged DVD Replacement Program"
Is this the route I have to go? I have to agree that I damaged my DVD and its not their fault? This is bull! For it to be like this Im afraid its a case dependency and if they see that I damaged my stuff or something they have the right to refuse to replace it! Come on!
http://homevideo.universalstudios.co...agreement.html
It states: "Universal Studios Home Entertainment Consumer Damaged DVD Replacement Program"
Is this the route I have to go? I have to agree that I damaged my DVD and its not their fault? This is bull! For it to be like this Im afraid its a case dependency and if they see that I damaged my stuff or something they have the right to refuse to replace it! Come on!
#11
DVD Talk Legend
Unfortunately even getting discs replaced is no guarantee. They swapped out my Columbo Season 3 twice and each time I had an error somewhere during a few episodes.
The problem is the higher error rate on DVD-18s. The only solution I found was to get a DVD player that could deal with the problems and play the defective discs. The Denon's for instance seem to be excellent at handling these problem DVD-18s.
The problem is the higher error rate on DVD-18s. The only solution I found was to get a DVD player that could deal with the problems and play the defective discs. The Denon's for instance seem to be excellent at handling these problem DVD-18s.
#14
DVD Talk Ultimate Edition
Originally Posted by doraemon10
Will they replace mis labeled DVD like the original The THing releae that says anamorphic on the disk but in fact is not?
#16
Senior Member
Join Date: Jan 2006
Location: West Monroe, Louisiana
Posts: 275
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by siegfried
...and don't you love the way that they force you to watch their logo,...
can't fast-forward or get around it. Hate !
can't fast-forward or get around it. Hate !
#17
DVD Talk Ultimate Edition
Thread Starter
Join Date: Mar 2003
Location: A National Park
Posts: 4,964
Likes: 0
Received 0 Likes
on
0 Posts
So should I go the "Universal Studios Home Entertainment Consumer Damaged DVD Replacement Program" route or does someone here know of a better way?
#18
DVD Talk Gold Edition
Join Date: Sep 2005
Location: Rocky Mountain High
Posts: 2,585
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Rogue588
I'm still waiting for my replacement dts ET disc..
thanks.