amazon deleted(?) my account and trouble getting order?!
#1
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amazon deleted(?) my account and trouble getting order?!
ARGH!.. I am in the midst of moving, so I ordered a TV, having it shipped to the new address, giving the correct billing address (thats on my creditcard) to make sure address verification was ok.
2 days later i get a letter saying they need the billing telephone number by email - no problem, I email that.
3 days later (now) I cant log into my account.. My email address shows up as [email protected]D in the login box.
Cant log in with that or the correct one. Called amazon, (THANKS CSR PHONELIST!) they cant see it...
They can 'look into it' and call me back in xx days..
WTF!!! Advice? Been a customer for 5 years or so and never had problems. sigh!
2 days later i get a letter saying they need the billing telephone number by email - no problem, I email that.
3 days later (now) I cant log into my account.. My email address shows up as [email protected]D in the login box.
Cant log in with that or the correct one. Called amazon, (THANKS CSR PHONELIST!) they cant see it...
They can 'look into it' and call me back in xx days..
WTF!!! Advice? Been a customer for 5 years or so and never had problems. sigh!
Last edited by ravan; 03-08-04 at 04:16 PM.
#2
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Send an email to [email protected] if you can't get the problem resolved within a reasonable amount of time.
Let us know if it works out.
Let us know if it works out.
#3
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Giving them a day or two, then doing that - Thanks.
I updated my creditcard to new billing/shipping address - maybe that helps. Pretty rude to just delete my account and not even tell me!
I updated my creditcard to new billing/shipping address - maybe that helps. Pretty rude to just delete my account and not even tell me!
#4
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I am back in my account now.. but I am SOOOOO pissed at amazon!
- They lock my account
- They cancel my order
- They dont bother to TELL me about it
- And now the price went up by $1000 (!), item not in stock
- And they tell me too bad, not their problem.
- They lock my account
- They cancel my order
- They dont bother to TELL me about it
- And now the price went up by $1000 (!), item not in stock
- And they tell me too bad, not their problem.
#6
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Absolutely nothing! Hence my upset-ness!
What caused it was that I ordered a TV with a different shipping address than the billing address. All info was put in as it should etc..
What caused it was that I ordered a TV with a different shipping address than the billing address. All info was put in as it should etc..
#7
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Originally posted by ravan
Absolutely nothing! Hence my upset-ness!
What caused it was that I ordered a TV with a different shipping address than the billing address. All info was put in as it should etc..
Absolutely nothing! Hence my upset-ness!
What caused it was that I ordered a TV with a different shipping address than the billing address. All info was put in as it should etc..
#8
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raven, did you try to resolve the problem with [email protected]?
The regular helpline won't help much. However, the resolution dept has more power and should be able to reinstate your account and honor your original order, since it wasn't your fault at all.
The regular helpline won't help much. However, the resolution dept has more power and should be able to reinstate your account and honor your original order, since it wasn't your fault at all.
#9
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I send them an email yesterday. Waiting to see..
For the order I called another place, got the same (original price) and less shipping, so buying it there.
This has been a real eye openener..I always believed amazon to be a great company, but they have gone to my last-resort list now for online purchases.
For the order I called another place, got the same (original price) and less shipping, so buying it there.
This has been a real eye openener..I always believed amazon to be a great company, but they have gone to my last-resort list now for online purchases.