Deep Discount price matching policy - what the hell?
05-13-03, 12:16 PM
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Deep Discount price matching policy - what the hell?
So I was trying to get DDD to pricematch a disc. Putting aside the fact that it took them 3 weeks to get back to me, they arent price matching Digital Eyes.
(As a side note: If it's been so long that the customer can't remember what disc they were inquiring about without digging through their old e-mails, then you REALLY need to to step up your customer service turnaround time.)
They claim that DE sells used discs, and they wont price match that. Well, duh - if I was asking about a used disc. But the Batman TAS disc isnt used. Hell, at the time I sent the mail asking about it, the second animated batman disc wasnt even OUT yet. How the hell could they be selling it used?
Sorry, that smells of a cheap dodge to avoid sending out a disc. "We dont really want sell the disc THAT cheap, so we'll just make up some kind of bogus excuse."
Fine. Whatever, screw you Deep Discount. Your loss. I'll happily give my money to DE . . . . as soon as I can remember what I was thinking of picking up, that is.
(As a side note: If it's been so long that the customer can't remember what disc they were inquiring about without digging through their old e-mails, then you REALLY need to to step up your customer service turnaround time.)
They claim that DE sells used discs, and they wont price match that. Well, duh - if I was asking about a used disc. But the Batman TAS disc isnt used. Hell, at the time I sent the mail asking about it, the second animated batman disc wasnt even OUT yet. How the hell could they be selling it used?
Sorry, that smells of a cheap dodge to avoid sending out a disc. "We dont really want sell the disc THAT cheap, so we'll just make up some kind of bogus excuse."
Fine. Whatever, screw you Deep Discount. Your loss. I'll happily give my money to DE . . . . as soon as I can remember what I was thinking of picking up, that is.
07-05-03, 07:36 PM
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Anybody know exactly how long DDD gives a customer to "price match" a given purchase?
I mean, will they price match an item that was placed, say, 10 days previously, and that has already been charged to your credit card?
NO info on the time-frame of price matching is shown on DDD's website at all.
I mean, will they price match an item that was placed, say, 10 days previously, and that has already been charged to your credit card?
NO info on the time-frame of price matching is shown on DDD's website at all.
07-05-03, 08:09 PM
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Needs to contact an admin about multiple accounts
DDD and Digital Eyes are owned by the same company. They are well aware that Digital Eyes sells new and used, both of which are very clear on the site.
07-05-03, 09:43 PM
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Originally posted by davidvp
Anybody know exactly how long DDD gives a customer to "price match" a given purchase?
I mean, will they price match an item that was placed, say, 10 days previously, and that has already been charged to your credit card?
NO info on the time-frame of price matching is shown on DDD's website at all.
Anybody know exactly how long DDD gives a customer to "price match" a given purchase?
I mean, will they price match an item that was placed, say, 10 days previously, and that has already been charged to your credit card?
NO info on the time-frame of price matching is shown on DDD's website at all.
07-06-03, 12:40 AM
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Originally posted by davidvp
Anybody know exactly how long DDD gives a customer to "price match" a given purchase?
I mean, will they price match an item that was placed, say, 10 days previously, and that has already been charged to your credit card?
NO info on the time-frame of price matching is shown on DDD's website at all.
Anybody know exactly how long DDD gives a customer to "price match" a given purchase?
I mean, will they price match an item that was placed, say, 10 days previously, and that has already been charged to your credit card?
NO info on the time-frame of price matching is shown on DDD's website at all.
07-06-03, 12:55 AM
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I never pricematch after. I always e-mail them before. I didn't even know they pricematched after the fact.
07-08-03, 09:27 PM
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DVD Talk Gold Edition
Originally posted by tori
1. They will never honor their misprice.
2. They price match only the prices they like.
1. They will never honor their misprice.
2. They price match only the prices they like.
07-08-03, 11:04 PM
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I used to PM every week up until Feb or so. They started taking 3 - 4 weeks to respond or not at all.
Not worth it to me. I'll get my new releases locally. DDD usually only beat the local price by a dime anyway, although the no tax thing has to be figured in to that as well.
Catalog titles are a different story. I always check DDD first for those.
Not worth it to me. I'll get my new releases locally. DDD usually only beat the local price by a dime anyway, although the no tax thing has to be figured in to that as well.
Catalog titles are a different story. I always check DDD first for those.
