Anachronistic

I ordered Fight Club SE on 10/17/02. Said title was "in stock" then. Since then... ...nothing happened!!!

It is still "on hand". However, nobody at DVDSoon bothers to ship it. Anybody else waiting for the shipping of an "On hand"-title for more than two weeks?

This sort of 'customer care' is somewhat strange. Or did they make off with the 25 CA$ they got from me?

speedy1961

Call them...

Despite what others have said, I've NEVER had a problem with these guys and the one time I had to call customer service, it was handled quite well.

falken

$25CA? Damn, I would hate to lose 15 cents like that.

Mthrboard

That sounds very familiar. I pre-ordered ST:TNG Season 4 from them a while back, about a month before it was released. About a week before street date, I heard from some people that their pre-orders had shipped. Mine never did. I e-mailed them about it twice, but never got a reply. Unfortunately, I couldn't call them, because their number was only open for a limited time...and that happened to be my work hours. Finally, about a month after street date, I cancelled it and had them refund my card, then found it at Playcentric even cheaper.

samuelowens

Well, I've got three titles (Pulp Fiction, Jackie Brown and True Romance) all on hand and all of them have been that way for 2 weeks. I emailed them and got the following fob off response.

Given that I pre-ordered these titles in early August, I would have thought I would have been first cab off the rank when it came to getting my stuff shipped. Apparently not. They have till Friday. Then I'm cancelling...

holger

same here, thought something was wrong my account, but they shipped some movies last night. Looks like they give a priority to preorders though. Wonder how many people they have in the shipping department, two three?

samuelowens

I sent an email threatening to cancel the order and they finally shipped the DVDs last night...

Anachronistic

My Fight Club SE has been shipped in the meantime. However, I'm gonna stay clear of DVD Soon in the future.

DVDcatastrophe

I ordered a box set...the item was on-hand and its still 'pending' that was 6 days ago! They haven't charged me yet though, but I would like my DVDs...

DVDCatastrophe
Melbourne, Australia

Boot

DVDSoonaswegetaroundtoit?

Pretty shoddy business.

dvd-4-life

Do they send u an email when they do ship something-ordered for the first time 10 days ag0-Babylon 5 boxs set.

DVDcatastrophe

They sent me one email when i made the order - just a bill basically..

Hows this, this morning I cancelled the order, but when I checked my credit card, they must have charged it in the interim!! Anyway they gave me a credit amount, but I just decided to re-order the blighter, then I found the price went up by $1!!! I"m going to ring them tomorrow and see what they do.

Cheers

DVDcatastrophe
Melbourne, Australia

maineiac

Yes - and remember that the Babylon 5 box set has been delayed in its Canada release from the date that the US released it.

gbub

I think I've had it with them. I ordered something 12 days ago which said "on hand", but my order has been "pending" ever since (of course they charged my card immediately). Low and behold, today I checked the item and now it's "on order". Yet in my order it still says "on hand". I checked a few times after placing the order and it was still "on hand". The must take inventory as each item is shipped.

Another bad thing is their "free shipping" is guraranteed for nothing. I read after I placed the order that if your package doesn't arrive you're SOL.

lumberjack

I’ve praised DVD Soon in the past, but their new improved changes really stink. I currently have over $200 in DVD Soon credit that I really don’t want to use because I either get free shipping which could “conveniently” get lost, or I pay for shipping that eliminates any potential deal they may offer.

Does anyone know if I can cash out my DVD Soon credit so I don’t have to order from them again?

And another thing, I had many orders placed before their recent shipping changes. Well, some of the old orders are partially shipping (wouldn’t have in the past) and I’ve yet to see them when they should have arrived long ago. Are they now implementing their new policy on old orders? I don’t want this. I agreed to spend over $100 CAD to get free XPressPost shipping. I don’t want that downgraded to we’ll-ship-items-as-we-get-them-using-the-uninsured-you’re-SOL-if-they-get-lost method when I didn’t agree to that in the first place. As it stands, I’d rather an item stay “on hand” on an order and predictably arrive within one week with XPressPost when the order is filled, than have items ship out early only to be lost forever at my expense.

Oh, and wasn’t one of their added improvements that they’d email you back in a timely manner when you ask a question? Well, I haven’t experienced that new service.

DVDcatastrophe

Geez, this news is a worry..I rang them twice this morning!! I mean the international phone calls have added a few extra bucks to the price! Basically all I got was this crappy voicemail. I left my name, phone number, order # etc..I'm not expecting a return call from these crooks! Anyway I emailed them at [email protected]. I got a reply telling me they are a bit late on shipping right now, but that I"ll get it..Hmmm...I'll just have to wait and see, but I really hope I haven't been ripped off..it was also for a box-set which WAS on-hand..I hope I don't get it all damaged, what being sent to Australia via their crude shipping methods...I dunno this on-line trading has alot to be desired and would make a great article in 'Choice' magazine..

Cheers

DVDCatastrophe, Melbourne, Australia

Sc0rPs

Well they do charge you right away, but I work in Canada Post so can tell you that all accounts even for small business comes with $100 automatic insurance per shipment so either something is really wrong with them or it may not include international shipments. Also we have protection from our credit card, if you don't get the goods you don't pay... despite what DVDscam tries to tell you.

Well regardless I don't care for any place that bills you right away, that should be illegal.

darth bird

..................falken, that was hilarious!!!!!

I almost wet myself.

Kavalier

For DVDs I am in no rush to receive, I order online at the lowest price, which is usually DDD or DVDEmpire. Despite many bad reviews, I am ordering "Reign of Fire" from DVDSoon as an experiment. I hope that most people who get good results just don't write in to tell us about it. We'll see...

The title was on order on the release date, two days later they had 62 in hand, now they have 41 in hand and they still haven't shipped my order. However, I chose free shipping so shouldn't expect efficiency.

movieking

Even though it is located in Canada, I would never order from DVDsoon. There have been way too many threads on their lack of quality customer support.

cineman

I had Trading Places pre-ordered from DVDsoon and it was "on order" for three weeks after the street date. I cancelled and got my money back. I periodically check back, out of curiosity, and I've never seen Trading Places listed as anything but "on order".
They suck.

gbub

I complained yesterday about still waiting to get my refund and, of course, today the refund was posted to my credit card. For those interested, it took 1 week. I guess that's comparable to the time period it took Disney to refund me during their $15 coupon fiasco. I have a little more confidence in DVDSoon now, and if they ever get their shift in gear I may even try ordering from them again.