Triton

Has anyone ever dealt with SonyStyle's customer service? If you have, you might know what I mean when I say that their service is suckekeke. I ordered an item which was listed "in stock" on their website but turned out to be on backorder. I patiently waited for 3 weeks and then decided to cancel the order. I sent them my cancellation via email at [email protected]. I didn't receive a response so I automatically assumed that my request was clear and my order was cancelled (should've known better). A week later, I found the darn thing sitting at my doorstep. Frustrated, I sent the package back, at my own expense, and to this day (2 weeks later), I still haven't received a refund or credit for my shipping. I have called twice to no avail and have sent 3 emails with no response. I'm happy for those that have had success with their service but for those that haven't yet, this is fyi. Thanks for letting me vent!

greenerdog

I was in the market for a projection screen HDTV. I wrote Sony and asked to confirm the differences between two of their models because the website wasn't real clear.

The first answer was: we are real busy, check our website.

The second answer was: you can buy the manuals at (XYZ).

I sent them another email asking them if they could suggest another manufacturer who can answer questions about the products they sell, since Sony was unable to. This time I got a real answer.

By the way, I ended up getting a 61 inch Sony HDTV.

Triton

Here's an update:

Thank you for choosing Sony Style. We appreciate your business!

In regards to your order #xxxxxxxxxx, as your cancellation request was not processed until after the order has shipped out and we can not guarantee cancellations, we are unable to refund your shipping for this order.

If you have further questions or concerns, please contact our Customer Service Department (888-900-9872) Monday through Friday between 7 a.m. and 8 p.m. (CST) or Saturday and Sunday between 8 a.m. and 7 p.m. (CST).

Sony Style
jb

Why doesn't this surprise me?