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CRM114
02-14-02, 09:01 AM
I always loved Deep Discount DVD. Unfortunately, I won't be ordering from them anymore.

I sent them and email to price match Disney's Hercules (Gold Collection).

Their price: $21.59
http://www.deepdiscountdvd.com/dvd.cfm?itemID=BVD018010

Buy.com price: $16.94
http://www.us.buy.com/retail/product.asp?sku=40137429&loc=14577

They gave me a song and dance about buy.com selling imported copies. Please. Its the Disney GOLD collection. Its pretty clear. They are just weaseling out of their so-called "guarantee."

FWIW, CD Universe also beats their price.

JBabbitt
02-14-02, 09:16 AM
Like I said in the last post about DDD, I have always been a huge fan of their service. But for 3-4 orders in a row, something has gone wrong. I appreciated someone from the store, entering our forum, and giving an explanation, but when I challenged him to look up my account, and explain what happened, he seemed to vanish. I then called them, and got the same song and dance, about the website taking longer to update, and apologies for out of stock items, even though I got a shipping confirmation, and waited 3 weeks for the item. I am done with them. I will go to BB now.

dgc
02-14-02, 09:22 AM
The cover art appears to be different. One has red lettering ("Gold Collection") on a black banner while the other has red lettering on a gold banner.

The content/features on the dvd is probably the same but is it possible one could be an import?

I personally have the limited issue version.

CRM114
02-14-02, 09:42 AM
thats the same thing they said. but if you look at the blow up picture on buy.com's site, its clearly just a bad scan. you can see the hint of gold near the edges.

i am positive buy.com is not selling imports. buy.com is a legitimate etailer. i can see if i tried to price match a fly by night operation...

toneloc
02-14-02, 09:54 AM
Originally posted by dgc
The cover art appears to be different. One has red lettering ("Gold Collection") on a black banner while the other has red lettering on a gold banner.

The content/features on the dvd is probably the same but is it possible one could be an import?

I personally have the limited issue version.


The version in the Buy picture also dosen't have the THX or Disney DVD logo in the bottom corners.

JBabbitt
02-14-02, 09:55 AM
I just talked to the reps at Buy.com, and they assure me, that it is not an import.

LBPound
02-14-02, 09:59 AM
I tried pricematching this one several weeks ago. They gave me some spiel about it being a Canadian version.

So I just didn't buy it from them. No big deal.

CRM114
02-14-02, 10:06 AM
The version in the Buy picture also dosen't have the THX or Disney DVD logo in the bottom corners.

The buy.com pic also does not have the snout of Pegasus <i>because the scan is poor and the bottom is cut off.</i> The top is also cut off as the Walt Disney logo is only half there.

So, is this how DDD does their verfication? They go by a lousy picture? Don't DVDs have ISBN numbers or something?

Aghama
02-14-02, 10:10 AM
Originally posted by CRM114

buy.com is a legitimate etailer.
I don't know if I'd go that far...

journeywoman
02-14-02, 10:10 AM
I just pricematched Harry Potter yesterday when Buy.com put it on sale. DDD got back to me within hours with the pricematch with no problem.

My latest experience with Buy.com consisted of trying to buy an item and having it put on backorder repeatedly. When I received an email from them saying it would be another month I cancelled the order. They shipped it the next day.

Trekaholic
02-14-02, 10:12 AM
Originally posted by CRM114
I always loved Deep Discount DVD. Unfortunately, I won't be ordering from them anymore.


You won't order from them again because they won't pricematch some DVD you want? This sounds a bit drastic to me. The only thing that keeps me away from a e-tailer with the lowest price on an item I want is if they have poor customer service such as Playcentric. I order from DDD about 5 times a week, and have always been happy with them.

JCJF10
02-14-02, 10:12 AM
I guess I always assumed that the
100% Price Guarantee was just BS.
So I'm not too surprised. In fact that
offer was what made me so suspicious
of them when they first burst onto DVDTalk.

However they do list the lowest price
on great many titles on my wish list
so I'll likely continue to use them as
I need to for the older titles.

Hope we don't start getting burned.

So far they have fixed any "billing errors".

:)

CRM114
02-14-02, 10:29 AM
I never had a problem with either DDD or buy.com. I did have a problem with this price match. I emailed them. They emailed me back saying buy.com's has a black bar, its an import. I wrote back refuting that ridiculous claim and they wrote back smugly defending their decision. It is SO obvious it is the same product. I told them to look in their local KMart ad and see the same title listed for $14.95.

I have always used DDD but my loyalty was very thin. Their "Free Shipping" is fine on a single item. Order 4 or so DVDs and their price become weakened. Also, the "Guarantee" shouldn't come with a hassle.

JCJF10
02-14-02, 10:34 AM
Originally posted by CRM114

Also, the "Guarantee" shouldn't come with a hassle.

I hope they realize the they will be losing customers over this issue.

How many here have had them adjust a price?
I've heard a couple people say they adjusted prices
I was just wondering if anyone has gotten results lately
or is they are shining everyone on their deal now.

Heat
02-14-02, 10:38 AM
The picture on buy.com is different. Besides the color difference, note that "Disney DVD" is missing from the lower right corner. True, the picture looks to be cropped, but the top of "Disney DVD" should be visible (but it is not). Also, THX is missing from the lower left corner, but that may be because the picture was cropped.

I am not convinced that buy.com is selling the exact same version and understand their not wanting to price match buy.com's price.

What did DDD say about price matching CD universe?

http://www.cduniverse.com/productinfo.asp?pid=1082759&cart=117504404&style=movie

I would just buy from CD universe or buy.com if I were you and be done with it.

Adboy151
02-14-02, 10:45 AM
Originally posted by JCJF10
How many here have had them adjust a price?
I've heard a couple people say they adjusted prices
I was just wondering if anyone has gotten results lately
or is they are shining everyone on their deal now.

I just got Shiri price matched last week... Was $19.14, after PM $17.42, just a hair cheaper than DVD Empire.

I've also had them price match on other titles (maybe four or five) in the past. I've had no problems with their PM policy so far.

Elvish Parsley
02-14-02, 10:49 AM
And I thought I was the only one getting the run around...

I asked for a price match for South Park: The Chef Experience.

It's $9.99 at bestbuy.com and $14.99 at DDD. I emailed [email protected] and they won't price match because bestbuy.com screwed up the description of the DVD by calling it

South Park Vol 7: The Chef Experience

Well, they're saying it's not Volume 7 (which is probably true) but the title alone and the DVD summary are of course about the same DVD.

It appears that in order to save a buck (or five), they're going to punk me on semantics, typos, and spelling. Nice business mentality.

Of course, I've gotten worse treatment at Circuit City and Good Guys when I ask for price matching. It's gotten to a point where I don't give kudos to companies that advertise that feature anymore. They don't live up to the intent, and I always get the song and dance about the exceptions to the rule.

Elvish Parsley

LBPound
02-14-02, 10:51 AM
Oh yes, and I'm still waiting for them to get back to me on a price match on "Free Willy" from hmmm November!

I'll still use them of course, but this along with the free molasses shipping option makes me not such a big fan.

kilcher
02-14-02, 11:18 AM
Enjoy spending $2-5 or more for your dvd's.

Shouldn't this be in the store forum?

CRM114
02-14-02, 11:35 AM
Enjoy spending $2-5 or more for your dvd's.


Well, in this case, I'd be spending $4 LESS by shopping elsewhere.

Thus, the point you seemed to miss.

As far as the forum, this is the BARGAINS, and DDD "guarantee" purports itself to be a bargain, no?

Hoc
02-14-02, 11:42 AM
Originally posted by CRM114
buy.com is a legitimate etailer.

rotfl

renaldow
02-14-02, 11:44 AM
Originally posted by CRM114
i am positive buy.com is not selling imports. buy.com is a legitimate etailer.

They do sell imports. They may be legit in that they sell you what you paid for, however they are not actually an authorized dealer for a lot of the electronics they sell. Most authorized etailers will not price match electronics with Buy.com because of that, so it wouldn't surprise me if they were selling an import of the movie.

JBabbitt
02-14-02, 12:14 PM
Originally posted by kilcher
Enjoy spending $2-5 or more for your dvd's.

Shouldn't this be in the store forum?



Or you could just go to BB and spend around the same without being lied to and hassled. If you are having good experiences with them, you should stick to them, but if you have had the 3-4 bad cases I have had in the last month or two, you should try other options.

John Sinnott
02-14-02, 02:34 PM
Originally posted by CRM114


Well, in this case, I'd be spending $4 LESS by shopping elsewhere.



Yea, I'd be pissed off to...imagine them making you save $4 at another store! The nerve!

Seriously, I've never bothered with price adjustments. Just order from the cheapest place. (Of course there are a few places I will not order from, but that's from being double charged or ever charged and then being hassled about getting it fixed. I had one guy at CD Universe tell me that he would NOT credit my $10 coupon that was in my e-mail conformation because I got a good deal without it! But I digress....)

I have been very pleased w/ DDD. Recently I had an order never show up. I received shipping conformation, but it never arrived. I called them and they shipped another order out via priority mail with no hassles. And this was a $80+ shipment. Also, being able to order just one DVD without having to worry about shipping is great.

-Videophile

Mr. Gore
02-14-02, 05:20 PM
I agree with Videophile. I have been shopping with DDD quite awhile and have never really had a problem. The only minor snag I hit was with a price-matching concern recently. If their policy doesn't work in a certain case, simply buy the product elsewhere.

However, DDD's customer service is excellent, and they will try to remedy any negative situations. I received an email from a CS supervisor stating that their goal is to respond to customers' emails within 24 hours and they accomplish that 95% of the time.

He goes on to say: DeepDiscountDVD is looking at our price match process and ways we can streamline to effect faster time service on "exceptions".
I hold nothing but the highest regard for this company.

blakwngbrd
02-14-02, 07:40 PM
Originally posted by videophile

(I had one guy at CD Universe tell me that he would NOT credit my $10 coupon that was in my e-mail conformation because I got a good deal without it! But I digress....)
I've had a similar horrible experience with CDUniverse. The whole saga is somewhere in the DVDTalk archives, but basically I placed an order for two DVDs, they charged my card, shipped nothing. TWO MONTHS of complaining resulted in two more charges to my card, still no DVDs. They told me I was lying about the multiple charges to my card. I faxed them my statement (with everything else blacked out, of course). They finally agreed to a credit, which took weeks...and it STILL took two more weeks to get my movies. They offered me a $20 coupon for my troubles, so I (foolishly) ordered another DVD. It, too, took weeks to arrive. I guess I should be happy they didn't try to charge me for that one, too! That was over a year ago...I haven't bought from them since.

Hoc
02-15-02, 12:45 AM
Originally posted by blakwngbrd
I've had a similar horrible experience with CDUniverse.

Most of us have had horrible experiences with CDUniverse. That's why few of us shop there anymore. At least it appears that they have stopped their very common prior practice of charging people's CCs 3 or 4 times, never shipping the product, not responding to emails, and refusing a refund when they do (usually after the CC challenge period expired).

Personally, I've never understood the reason why a consumer would want to price match online, unless you can also use a coupon or GC to further reduce the purchase price. The only reason I even try to price match at a B&M is if I just happen to be in the store, and don't want to drive to the other place.

CRM114
02-15-02, 09:19 AM
Personally, I've never understood the reason why a consumer would want to price match online, unless you can also use a coupon or GC to further reduce the purchase price. The only reason I even try to price match at a B&M is if I just happen to be in the store, and don't want to drive to the other place.


Basically because I was 100% loyal to Deep Discount DVD. I ordered all my DVDs from them in the past.

And don't get me wrong, it wasn't the non-procematch that pissed me off, it was the matter-of-fact and smug response I got inquiring about the match. My third email wasn't even returned.

dp20957
02-17-02, 06:38 AM
Deepdiscount had Harry Potter for 18.89. When Buy.com offered it for 16.99 with free shipping, I emailed Deepdiscount asking them to pricematch it and change the price at their site. The next day I got an email from them saying they did it. I went back to their site and it was listed for 16.89 so I ordered it from them. Had no problem except for their pain in the butt slow secure pages.


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