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DDD, orders falling through the cracks? [Archive] - DVD Talk Forum

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Trekaholic
02-07-02, 11:57 AM
I've been placing about 5 orders a week with DeepDiscountDVD lately and I find that though I always receive an order acknowledgement immediately after placing an order, I often don't receive anything further - no order confirmation number, shipment notification, CC charge, or DVD. The couple of times that I've brought this to a CSR's attention I was told that I'd need to replace the order. This problem is occurring on about 1/3 of the time with my orders. Anyone else experiencing this problem with DDD?

kaze0
02-08-02, 04:50 PM
Had this exact thing happen to me the other day. And a few months ago.

stevevt
02-08-02, 05:00 PM
Here's (http://dvdtalk.com/forum/showthread.php?s=&threadid=181047) a pretty good discussion of DDD problems (complete with partial solutions!).

Closing.

-stevevt


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