casey40
01-21-02, 03:19 PM
I live in the Netherlands and because of the great reviews FiveStar got on this site i thought to myself why not check them out. So i read to which countries they ship but unfortunately did not look on the refunding page. I just thought if this is such a great store what could go wrong.
So i placed an order for 5 titles for about $120.00 including shipping. I waited 3 weeks but received nothing.
I waited that long because of Christmas and New Years Day.
So i mailed them asking what happened to my order.
All they had to say was :just pay the shipping charge again and we will send you your order again.
After reading that my thought was if i did not receive my order the first time what guaranty did i have that it would succeed with the second try. So i asked if they would refund me my money.
But they DO NOT give refunds to INTERNATIONAL customers because they DO NOT believe them.
They said:Any international customer can say that they did not receive their order and ask for a refund ( in other words :if you are an internationel customer and you claim you never received your order you are lying )
The only option they give me is keep paying for shipping till i receive my ordered discs or loose my money.
The same principal goes for a lottery:you got to keep paying money for a new tickect ( read shipping charges ) till you get your jackpot ( read the ordered discs you allready paid for ).
I learned my overpriced lesson and will NEVER EVER place an order with FiveStar again.This store still has a lot to learn when it comes to great costumerservice.
So i placed an order for 5 titles for about $120.00 including shipping. I waited 3 weeks but received nothing.
I waited that long because of Christmas and New Years Day.
So i mailed them asking what happened to my order.
All they had to say was :just pay the shipping charge again and we will send you your order again.
After reading that my thought was if i did not receive my order the first time what guaranty did i have that it would succeed with the second try. So i asked if they would refund me my money.
But they DO NOT give refunds to INTERNATIONAL customers because they DO NOT believe them.
They said:Any international customer can say that they did not receive their order and ask for a refund ( in other words :if you are an internationel customer and you claim you never received your order you are lying )
The only option they give me is keep paying for shipping till i receive my ordered discs or loose my money.
The same principal goes for a lottery:you got to keep paying money for a new tickect ( read shipping charges ) till you get your jackpot ( read the ordered discs you allready paid for ).
I learned my overpriced lesson and will NEVER EVER place an order with FiveStar again.This store still has a lot to learn when it comes to great costumerservice.