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Need Your Advice on Lost Mail [Archive] - DVD Talk Forum


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01-03-02, 02:10 PM
Hello. I recently purchased a DVD and put in the wrong zip code for my shipping address, and I believe the DVD got lost in the mail.

What are my legal rights? The retailer is being kinda prickly about it, but I don't know - THANKS!

01-03-02, 02:22 PM
Unless the wrong zip code happnes to have the exact street number and name, your mail should not be deliverable. USPS would still be able to deliver to you with the correct street number and name, and the city and state.

Should the mail be undeliverable, it will be returned to the sender. Check with your etailer and see if they got it back.

In the worst situation in which your mail is undeliverable and non-returnable to sender, you should soon find it on ebay :)

01-04-02, 01:35 AM
If you made the error, I would imagine your "legal" rights are null and void. The only information the e-tailer has to rely on is what you provide. If it's not their fault, why should they or anybody else pay for your mistake?

01-04-02, 07:51 AM
How was the dvd shipped? by a trackable shipper like UPS or FedEx? Or USPS Priority mail (with tracking)?? What ETailer is it?

I had a package ship from buy.com once that had all the correct shipping info but it ended up being delivered to someone about 50 miles north of me. I tracked the number through USPS and it said "Delivered to Sucusanna, NJ" .. but I live in Woodbridge, NJ.. I called buy and they sent me a new copy. :)

I hope you get it worked out!

01-16-02, 07:42 PM
I may be facing a similar experience with DVD Empire. They shipped Tombstone on 01/11/02 via USPS Priority and I still haven't received it. I sent them an e-mail and they replied that this shipment has no tracking # and is uninsured. So if my package was lost in the mail (yes, my shipping info is correct), am I s.o.l.?

01-17-02, 04:28 PM
Well, since you didn't receive it, you probably can dispute with your credit card.

Just an update, I did get my DVD - the postal service corrected the zip code in transit. Since I made the mistake on mine, I would have been screwed..but in the case of a lost shipment you have protection.

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