Jadzia

I have been selling on Half.com for awhile and recently signed up for their "direct deposit" feature for payment. I thought it would be a great way to avoid a trip to the bank to cash a check.

They have tried to deposit my last payment twice and both times I have received a "Payment Failed" email alerting me there was an invalid account number and to update my info at their site. Both times I have double-checked my info and it is correct at their site. I have called my bank and they have no record of an attempted transaction.

I am concerned because the bank's routing number is nine digits but each time Half has emailed me me about the payment failure they only show spaces for 8 digits in the routing number. Could they be dropping a digit and that's why it's not working?

Has anyone used Direct Deposit with them and had it work? Do they have a phone number so I could reach a person? I hate having to send an email and wait to hear back (if ever.)

TK-421

Works fine for me.. been using it since it started at the end of January.

Their CS is reliable, if slow. I usually receive an email back within 2 days.

happypants

If I were you, I'd reenter the account information on the Half.com web site. It sounds like there might be a leading/trailing space in the number.

I haven't had any problems with direct deposits appearing in my account.

marty888

No problem here - all direct deposits were processed without problem. (and I checked - my routing number is 9 digits, so that may be the problem)

ljp99

No problems here either.

beebs

I've encountered a few banks that have a specific ABA number for consumer accounts and a different one for business accounts. Yet, all their checks list a THIRD aba number. Only asking a branch manager or someone in a central customer service center revealed the true number necessary.

-Beebs