bigjim25

<marquee>Originally posted by DVDoholic & Updated by another West Virginian!</marquee>

A big thanks to Todd B. for the updates!

CSR Phone #'s & Email Addresses
<small> I figured it would be nice to have all of the CS phone numbers and email addresses in 1 spot. I had generated a list of numbers for my own use that I thought I would share with everyone. I know this has nothing to do with bargains but everyone will use this list from time to time. Hopefully it will save you all some precious time now and then. Also just recently I updated the list so that most stores are now linked with DVDtalk links! </small>
===============================================================
Online Retailers:

* A&B Sound Hours of Operation (PST): M-F 9AM-5PM
1-888-227-6863 in Canada & U.S.
<small>[email protected]</small>

AMAZON.COM Hours of Operation (PST): 24/7
1-800-201-7575 or 1-206-266-2992
<small>[email protected] or [email protected]</small>

AMAZON.CA Hours of Operation (PST): 24/7
1-877-586-3230

BARNES & NOBLE.COM Hours of Operation (EST): 7 days 7AM-11PM
1-800-843-2665
<small>[email protected]</small>

BESTBUY.COM Hours of Operation (PST): 24/7
1-888-237-8289
<small>E-mail Form</small>

*Bestprices.com
1-888-324-4200
<small>[email protected]</small>

*BORDERS teamed with Amazon.com Hours of Operation (EST): M-F 8AM-10PM, Sa 9AM-8PM, Su 11AM-8PM
1-800-770-7811
<small>[email protected]</small>

BUY.COM Hours of Operation (MST): M-F 7AM-7PM, Sa 8AM-12PM
1-877-780-2464
<small>E-mail Form</small>

CD Universe Hours of Operation (EST): M-F 9AM-5PM
1-800-231-7937 or 1-203-294-1648
<small>[email protected]</small>

CHAPTERS.INDIGO.CA Hours of Operation (EST): M-F 8AM-9PM
1-800-832-7569 or 1-416-263-5000
<small>[email protected]</small>

Circuit City.com Hours of Operation (EST): M-Sa 9AM-10PM, Su 11AM-8PM
1-800-THE-CITY
<small>[email protected]</small>

Columbia House DVD Club Hours of Operation (EST): M-F 8AM-10PM, Sa 8AM-4:30PM
1-800-262-2001 or 1-888-224-3115 or 1-800-667-0364
<small>[email protected]</small>

DeepDiscountCD Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-258-1995
<small>[email protected]</small>

DeepDiscountDVD Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-264-5076
<small>[email protected]</small>

Digital Eyes Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-888-993-6344
<small>[email protected]</small>

*Digital Video Depot
1-905-633-9460
<small>[email protected]</small>

*Direct Video Hours of Operation (EST): M-F 9AM-5PM
1-800-461-1651 in US & Canada
<small>[email protected]</small>

DisneyStore.com Hours of Operation (PST): 24/7
1-800-328-0368

DJANGOS.COM Hours of Operation (PST): M-F 8AM-5PM
1-503-241-6584
<small>[email protected]</small>

*DVD.COM (née Express.com, née DVDExpress.com) <small>Beware! On life support right now!</small>
<small>[email protected]</small>

*DVD Box Office
1-888-852-9063 in US and Canada or 1-905-709-1571
<small>[email protected]
[email protected]</small>

DVDEmpire.com Hours of Operation (EST): M-F 9AM-5:30PM
1-888-383-1880 or 1-724-933-0399
<small>[email protected] (Order questions)
[email protected] (General Info)
[email protected] (Returns)</small>

DVD Overnight
1-877-DVD-1099
<small>[email protected]</small>

DVDPlanet Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-818-9693
Fax: 1-630-775-3355
<small>[email protected]</small>

*DVDSoon.com Hours of Operation (EST): M-F 9AM-4PM
1-888-983-7666
<small>[email protected]</small>

*eBay Hours of Operation (PST): M-F 6:30AM-5:30PM
1-888-749-3229

EntertainMe.com Hours of Operation (PST): M-F 9AM-5PM
1-877-906-6843

*Five Star DVD
1-800-892-1654 or 1-800-815-STAR or 1-480-967-0077
<small>E-mail Form</small>

*fye Hours of Operation (EST): M-Sa 9AM-5PM
1-866-393-7529
<small>E-mail Form</small>

Half.com Hours of Operation (MST): M-F 7AM-5PM
1-800-545-9857
<small>[email protected]</small>

HKFlix.com
1-808-536-5040
<small>E-mail Form</small>

*J&R.com Hours of Operation (EST): M-F 7AM-11PM, Sa-Su 8AM-11PM
1-800-221-8180 or 1-800-426-6027
<small>[email protected]</small>

*KBToys.com Hours of Operation (EST): M-F 8AM-8PM, Sa 10AM-6PM
1-877-452-5437
<small>E-mail Form</small>

*K-MART Hours of Operation (PST): 24/7
1-866-KMART-4U, Opt. 4
<small>[email protected] For questions about your order
[email protected] For all other questions or comments</small>

NetFlix Hours of Operation (PST): M-F 6AM-7PM, Sa-Su 6AM-2:30PM
1-888-638-3549

*North American DVD
1-416-218-0415
<small>E-mail Form</small>

Overstock.com Hours of Operation (PST): 24/7
1-800-843-2446 or 1-800-989-0135
<small>[email protected]
[email protected]
[email protected]
[email protected]</small>

*Paypal.com Hours of Operation (CST): 7 days 6AM-12AM
1-888-221-1161
<small>E-mail Form</small>

*PlayCentric
<small>[email protected]</small>

*SamGoody.COM Hours of Operation (EST): M-F 9AM-9PM
1-800-538-3465
<small>[email protected]</small>

*Showoffdisplays.com
1-877-566-7755

*Suncoast.com Hours of Operation (EST): M-F 9AM-9PM
1-800-538-3465
<small>[email protected]</small>

TARGET.COM Hours of Operation (PST): 24/7
1-800-591-3869 or 1-888-304-4000
<small>E-mail Form</small>

*Total Action Universe
1-877-40-TOTAL or 1-604-525-9245
<small>[email protected]</small>

*Tower Records Hours of Operation (PST): M-F 6AM-6PM
1-800-369-8693
<small>[email protected]</small>

*VirginMega.com powered by Amazon.com
1-877-484-7446

*Vstore Hours of Operation (MST): M-F 6AM-9PM, Sa-Su 10AM-6PM
<small>Numerous do-it-yourself e-tailers</small>
1-800-821-6034

WalMart.com Hours of Operation (CST): 7 days 6AM-1AM
1-800-966-6546
<small>E-mail Form</small>
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Studios:
Also see Collective List of Defective DVD's and More DVD Company Info

*Anchor Bay Entertainment Hours of Operation (EST): M-F 8AM-5PM
1-877-709-1330
Fax: 1-734-542-6996
Defective Anchor Bay DVD's

*Artisan Entertainment

*Blue Underground
<small>[email protected]</small>

*Buena Vista Home Entertainment (Dimension, Hollywood Pictures, Miramax, Touchstone) Hours of Operation (CST): M-F 9:30AM-7:30PM
1-800-477-2811 <small>customer relations</small>
1-888-877-2843 in Canada
BVHE DVD Technical Support

*Columbia Tristar Home Video
1-310-244-4000

*The Criterion Collection
1-212-431-5199
<small>E-mail Form</small>
Known Problems
Report a Problem

*Disney DVD Hours of Operation (CST): M-F 9:30AM-7:30PM
1-800-723-4763 <small>customer relations</small>
Disney DVD Technical Support

*DreamWorks Home Entertainment
<small>universalstudios&[email protected]</small>

*Fox Home Entertainment Hours of Operation (PST): M-F 8AM-5PM
1-888-223-2FOX

*HBO Home Video
<small>[email protected] for defective DVD/VHS</small>

*Image Entertainment
[email protected]

*Lion's Gate Home Entertainment
[email protected]

*MGM
1-877-MGM-4YOU
<small>[email protected] or [email protected]</small>

*New Line Home Video
1-310-967-6670

*Paramount Home Entertainment
1-323-956-8070 or 1-323-956-8830 or 1-323-956-8509
1-888-895-1355 <small>for Star Trek: Deep Space 9 issues</small>

*Rhino
Defective "Transfomers: Heroes" DVDs

*Troma
1-800-TROMA14, Ext. 26
<small>[email protected]</small>

*Universal Studios Home Video
1-888-703-0010 or 1-818-777-4315
<small>universalstudios&[email protected]</small>

*Warner Home Video
1-818-954-6000
<small>E-mail Form</small>
===========================================================
Studio Free Movie Offers:

*Artisan
1-800-527-3342 or 1-800-433-6548
<small>[email protected]</small>

*BVHE/Disney DVD Mail-in Offers
Status Website <small>If the lookup form doesn't work, try the e-mail form</small>

*Fox "Buy 4, Get 1 free offer" Hours of Operation (PST): M-F 8AM-5PM
1-877-369-7867 or 1-800-613-2658 or 1-888-695-7222

*Paramount "Buy 5, Get 1 Free" Offer
1-800-205-8925 or 1-323-956-8070

*Universal "Buy X, Get 1 Free" Offer
1-800-698-8705

*Warner "Buy -, Get - Free"
1-888-240-3472 or 1-800-233-2221 or 1-888-243-8383
===========================================================
Rebate Companies:

*Ebates
1-415-508-2300
<small>E-mail form</small>

*MyPoints
<small>[email protected]</small>

*RocketCash
1-650-938-6000
<small>[email protected]</small>

===========================================================
Test Drive Offers:

*None, currently

<small>ANY CORRECTIONS/ADDITIONS like phone numbers, email addresses, etc... please let me know!</small>
You can either post in this thread or EMAIL me here or here!

Also for the traders, here's the link to the GOOD TRADERS LIST!

weargle

^

Ragger

.

saintsfan

Add buy.com back to the list: 1-877-780-2464 unlisted #

TheR3AP3R

Add to Test Drive Please:
Mazda Millenium 1-800-329-9372

chsidwel

Bump.

filmguy

Nice job.

But you must have alot of times on your hands to do this. Customer Service is usually located on the website of the merchant.

Just what we neep to make us even more lazy.

Thanks!

batjann

where is DVD boxoffice number?

batjann

how come its not on the thread?

wabio

thanks, this came in very handy.

nomaan

.

Decker

bump (and thanks for the list)

Blade

Made the thread sticky.

bigjim25, great job! It even looks nice.

filmguy,

That's not always true. I haven't looked recently, but I remember when Amazon's phone number was next to impossible to find if you didn't know where to look for it.

And was it CDNow that made you look at your credit card statement vender info for a number? Not sure about the store, but I do remember the location.

Please email me if anything else in here should be made sticky!

Gizmo

^

xrockmanx

Does Express.com or Dvdexpress.com have any sort of a number they can be reached at?

stevevt

From the first post in this thread:

1-888-383-9700 (listed alphabetically under "Express.com")


Or did you try this number and it's not working?

-stevevt

TK-421

I just tried it for the last 15 minutes and it's been busy every time. So either everyone is calling, or it's not up anymore.

calhoun07

Does anybody know the phone number for entertainme.com?

HKFlix

I just wanted to list my direct email, [email protected], for any urgent issues that people feel aren't getting resolved through our CS department for any reason.

Hazarrd

Bump

JumpOnDeals

FYI - If you can't find a phone number listed on a site, you can usually find the number by doing a domain search (for that site) on Register.com. Click on the URL to see all the site's info.

Steve

kramdenfan

Here's another numer:

Entertainme.com
1-877-906-6843

Great post- thank you!

mmguen

I'm having problems with a Playcentric.com order. Any idea how to contact them (other than [email protected])?

Thanks.

mark_d_drake

From whois...


Registrant:
Playcentric International Corporation (PLAYCENTRIC3-DOM)
Dewsbury House, Aquatic Gap, St.
Michael
BB

Site is hosted by a Canadian ISP.

Where is BB (Bermuda ?). Did a google search for Playcentric international and they were listed on a page describing to the Bermuda Land Development Corporation....


Guess we'll have to go to credit card dispute....

mark_d_drake

BB = Barbados.....