Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
#1
Member
Thread Starter
Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
I bought a Shark Navigator vacume at Walmart back in March 2011.
It just stopped working and I would be happy with an exchange.
I do still have the receipt but the purchase was over a year ago.
Will Walmart still give me an exchange?
Would I be better off not even showing them the receipt and just saying I could not remember exactly when it was purchased?
I remember when I bought it I could have got it at Amazon cheaper but thought in case something happened to it I hoped I would have a better chance with a return or exchange at Walmart.
It just stopped working and I would be happy with an exchange.
I do still have the receipt but the purchase was over a year ago.
Will Walmart still give me an exchange?
Would I be better off not even showing them the receipt and just saying I could not remember exactly when it was purchased?
I remember when I bought it I could have got it at Amazon cheaper but thought in case something happened to it I hoped I would have a better chance with a return or exchange at Walmart.
#2
DVD Talk Legend & 2021 TOTY Winner
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Probably not. It's probably well past the return date. You could try, but I doubt they would accept it.
If they still sell the same model though, there's probably nothing they can do if you were to say, buy a new one and return the broken one in the new box with the new reciept.
If they still sell the same model though, there's probably nothing they can do if you were to say, buy a new one and return the broken one in the new box with the new reciept.
#3
Member
Thread Starter
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Thanks.
Went over and gave it a shot at Walmart.
I'm now back home with my brand new in the box cheerfully exchanged Shark.
Walmart could not have been nicer about it.
Went over and gave it a shot at Walmart.
I'm now back home with my brand new in the box cheerfully exchanged Shark.
Walmart could not have been nicer about it.
#4
DVD Talk Hall of Fame
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Wow, lucky you. Their return policy is usually 90 days, not 490:
http://www.walmartstores.com/7658.aspx
http://www.walmartstores.com/7658.aspx
#6
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#7
DVD Talk Legend
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Hey, that's awesome.
#8
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#9
Member
Thread Starter
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
How do you figure that?!
I was upfront about and explained the situation.
If they say no they can't do it, I say thanks anyway and move on.
Instead they elected to go out of their way to satisfy a customer.
Now they have a more then happy customer that will spread good reports about their CS, just as I'm doing here.
I was upfront about and explained the situation.
If they say no they can't do it, I say thanks anyway and move on.
Instead they elected to go out of their way to satisfy a customer.
Now they have a more then happy customer that will spread good reports about their CS, just as I'm doing here.
#10
DVD Talk Legend
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Hey good for you. I'm not hating on the move. If Wal-Mart wants to give you a new vacuum cleaner, take it.
But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
#11
DVD Talk Hall of Fame
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Hey good for you. I'm not hating on the move. If Wal-Mart wants to give you a new vacuum cleaner, take it.
But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
If you sold something on e-bay, say a clock radio and a year+ later the guy who bought it says it is broken and wants a new one, would you give it to him?
#12
Senior Member
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
Agreed. If the Wal-Mart droid behind the counter is programmed to always say "yes", then all the more power to you. But it takes a bit of gall to ask in the first place. Except in the case of a gift that was just opened, I consider the retail store off the hook after about 30 days.
On the other hand, I just visited walmart.com and the only normal, upright models currently for sale (and thus also at the stores?) have a 5 year warranty. In this case you still should have contacted the manufacturer, but I can at least see you making an argument.
On the other hand, I just visited walmart.com and the only normal, upright models currently for sale (and thus also at the stores?) have a 5 year warranty. In this case you still should have contacted the manufacturer, but I can at least see you making an argument.
#13
DVD Talk Platinum Edition
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
#14
DVD Talk Hall of Fame
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago
I've always learned that it never hurts to ask and I don't expect anything.