Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Old 08-02-12, 02:59 PM
  #1  
Member
Thread Starter
 
Join Date: Oct 2011
Location: Coastal SC
Posts: 164
Received 5 Likes on 4 Posts
Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

I bought a Shark Navigator vacume at Walmart back in March 2011.
It just stopped working and I would be happy with an exchange.
I do still have the receipt but the purchase was over a year ago.
Will Walmart still give me an exchange?
Would I be better off not even showing them the receipt and just saying I could not remember exactly when it was purchased?

I remember when I bought it I could have got it at Amazon cheaper but thought in case something happened to it I hoped I would have a better chance with a return or exchange at Walmart.
Old 08-02-12, 03:36 PM
  #2  
DVD Talk Legend & 2021 TOTY Winner
 
Obi-Wanma's Avatar
 
Join Date: Nov 2008
Location: Detroit
Posts: 12,518
Received 737 Likes on 364 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Probably not. It's probably well past the return date. You could try, but I doubt they would accept it.

If they still sell the same model though, there's probably nothing they can do if you were to say, buy a new one and return the broken one in the new box with the new reciept.
Old 08-02-12, 04:06 PM
  #3  
Member
Thread Starter
 
Join Date: Oct 2011
Location: Coastal SC
Posts: 164
Received 5 Likes on 4 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Thanks.

Went over and gave it a shot at Walmart.
I'm now back home with my brand new in the box cheerfully exchanged Shark.
Walmart could not have been nicer about it.
Old 08-02-12, 07:11 PM
  #4  
DVD Talk Hall of Fame
 
Join Date: Feb 2000
Location: Sunny Hawaii
Posts: 8,093
Received 442 Likes on 301 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Wow, lucky you. Their return policy is usually 90 days, not 490:

http://www.walmartstores.com/7658.aspx
Old 08-02-12, 07:26 PM
  #5  
DVD Talk Legend
 
Goat3001's Avatar
 
Join Date: Aug 2001
Location: NYC
Posts: 17,116
Received 23 Likes on 11 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Way to rip them off
Old 08-03-12, 12:15 PM
  #6  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 5 Likes on 5 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001
Way to rip them off
I don't see how he ripped them off. He had the receipt. It was up to the store if they wanted to do it or not.
Old 08-03-12, 04:49 PM
  #7  
DVD Talk Legend
 
EdTheRipper's Avatar
 
Join Date: Nov 2005
Location: Rhode Island
Posts: 15,722
Received 64 Likes on 46 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Hey, that's awesome.
Old 08-03-12, 07:05 PM
  #8  
Senior Member
 
Join Date: Aug 2009
Location: Memphis,Tn
Posts: 622
Likes: 0
Received 0 Likes on 0 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001
Way to rip them off
I disagree. He deserved a new one.
Old 08-06-12, 09:20 AM
  #9  
Member
Thread Starter
 
Join Date: Oct 2011
Location: Coastal SC
Posts: 164
Received 5 Likes on 4 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001
Way to rip them off
How do you figure that?!

I was upfront about and explained the situation.
If they say no they can't do it, I say thanks anyway and move on.
Instead they elected to go out of their way to satisfy a customer.

Now they have a more then happy customer that will spread good reports about their CS, just as I'm doing here.
Old 08-06-12, 11:22 AM
  #10  
DVD Talk Legend
 
Goat3001's Avatar
 
Join Date: Aug 2001
Location: NYC
Posts: 17,116
Received 23 Likes on 11 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Hey good for you. I'm not hating on the move. If Wal-Mart wants to give you a new vacuum cleaner, take it.

But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
Old 08-06-12, 06:04 PM
  #11  
DVD Talk Hall of Fame
 
SterlingBen's Avatar
 
Join Date: Feb 2006
Location: Tulsa
Posts: 7,739
Received 326 Likes on 198 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001
Hey good for you. I'm not hating on the move. If Wal-Mart wants to give you a new vacuum cleaner, take it.

But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
I agree with this sentiment. If something breaks in the first month or 2 yeah exchange but over a year? That is ridiculous.

If you sold something on e-bay, say a clock radio and a year+ later the guy who bought it says it is broken and wants a new one, would you give it to him?
Old 08-06-12, 06:58 PM
  #12  
Senior Member
 
Join Date: Dec 2009
Location: Pennsylvania
Posts: 963
Likes: 0
Received 1 Like on 1 Post
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Agreed. If the Wal-Mart droid behind the counter is programmed to always say "yes", then all the more power to you. But it takes a bit of gall to ask in the first place. Except in the case of a gift that was just opened, I consider the retail store off the hook after about 30 days.

On the other hand, I just visited walmart.com and the only normal, upright models currently for sale (and thus also at the stores?) have a 5 year warranty. In this case you still should have contacted the manufacturer, but I can at least see you making an argument.
Old 08-06-12, 07:22 PM
  #13  
DVD Talk Platinum Edition
 
Me007gold's Avatar
 
Join Date: Oct 2003
Location: San Antonio, TX
Posts: 3,246
Received 7 Likes on 7 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by JohnnyDaBull
I disagree. He deserved a new one.
Why, whats the return policy? What is the manufacture warranty? I am glad he was able to exchange it for him, but it act like Wal-Mart HAD to exchange it is expecting too much
Old 08-07-12, 09:39 AM
  #14  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 5 Likes on 5 Posts
Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

I've always learned that it never hurts to ask and I don't expect anything.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.