K&AJones

Hello

I've got a friend who has about given up connecting to online due to no matter what they try, the 360 won't connect to online. They've tried different CAT cables, two different routers (Belkin and Linksys), various settings and even direct connection all to no avail. They're on Comcast if that means anything.

They said they follow the directions and almost to the very end when it shows trying to connect it fails and says something like "unable to connect to router or modem" or something like that. I'm beginning to suspect as he is some bad Ethernet Jack but I've never heard of one. Is this a possibilty and is it a bad solder or bad plug and possible fix?

Rob V

If he tried wireless and it didn't work then it's either the internals of the Xbox or it's a setting from his router... not sure you can call the Ethernet Jack is bad unless his internet has no response ONLY when hard-wired.

starman9000

Has he changed any settings in the modem? When I was with Qwest, it was a hug pain in the ass to get my connection working initially, but googling with all modem and router numbers eventually got me to the right settings.

EvlAsh

1. Check the security settings of his router and see if it's filtering devices by MAC address. If so, add the XBox's MAC address to the list.

2. Have you tried connecting the XBox directly to the modem?

K&AJones

According to him they have tried diect connection to the 360 bypassing the router and still the same thing.

They had Belkin router 9yes on the offical list) and nothing. I let him barrow my Linksys WRT54G router with all the ports set per guide and I used for awhile and still didn't work. Tried three CAT cables including the offical 360 one.

starman9000

What is the modem type? I had to switch settings in that, not just the router.

Groucho

From Paul Hogan, creator of Crocodile Dundee, comes his latest creation: Ethernet Jack!

shumway

Often cable modems are configured to only accept/expect to communicate with one Hardware mac address, which is why if you start out with a PC directly connected to it and then switch to a router, you have to clone the MAC of your PC for it to allow the connection. That could explain why directly connecting the Xbox doesn't work as well. I'm with the others on the ports. Bring the xbox to your, or someone else's (that has a working xbox connected to Live) house and connect it to your working internet connection and test it that way.

Rob V

Bingo! Or vice versa -- bring your working Xbox to his house and try it out.

EvlAsh

You can also reset the modem by unplugging it from it's power source for about 3-5 minutes. Plug-in the new device (PC, XBox, Router, etc.) into the modem before plugging the modem back into it's power source. Doing this will register the new MAC address with the modem.