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Old 10-27-04, 06:25 PM   #1
Ginsu
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City Of Heroes Billing Problem

I was afraid of this as this was my first MMORPG type game.

My account has been inactive for 3 months but they have been billing me. The wife has been paying the bill and I did not know they have been ripping me off.

Needless to say I am trying to get it straightened out now.

Does anyone have a phone number for them? Can't find it on their website anymore.

Anyway double check your credit card statements just in case.

Bastards. $45
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Old 10-27-04, 07:42 PM   #2
Dean Kousoulas
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Dumb question...is your account "inactive" because you simply aren't logging on anymore, or did you tell them you want to cancel your account?
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Old 10-27-04, 11:13 PM   #3
Ginsu
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No it was canceled. I finally did get ahold of them and they took care of it very professionaly.

Apparently when you sign up you have a COH account and a PLAYNC account. When I canceled I just did the COH account alone I guess. They could tell I had not logged into the game and saw I canceled the one account 3 months ago.

They said they are going to issue a full refund for the three unused months.

Bottom line, it is somewhat my fault, but there system for accounts is way to complicated for my pea-brain. Even after she was explaining it to me. I don't know why I have two accounts for one game.

Also she said after receiving my refund I cant activate again for the amount of time I was refunded. So if I want to play again I have to wait three months. Screwy.


Regardless they handled it as well as I could have hoped for.
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