City Of Heroes Billing Problem

Ginsu · 10-27-04, 06:25 PM

I was afraid of this as this was my first MMORPG type game.

My account has been inactive for 3 months but they have been billing me. The wife has been paying the bill and I did not know they have been ripping me off.

Needless to say I am trying to get it straightened out now.

Does anyone have a phone number for them? Can't find it on their website anymore.

Anyway double check your credit card statements just in case.

Bastards. $45

Dean Kousoulas · 10-27-04, 07:42 PM

Dumb question...is your account "inactive" because you simply aren't logging on anymore, or did you tell them you want to cancel your account?

Ginsu · 10-27-04, 11:13 PM

No it was canceled. I finally did get ahold of them and they took care of it very professionaly.

Apparently when you sign up you have a COH account and a PLAYNC account. When I canceled I just did the COH account alone I guess. They could tell I had not logged into the game and saw I canceled the one account 3 months ago.

They said they are going to issue a full refund for the three unused months.

Bottom line, it is somewhat my fault, but there system for accounts is way to complicated for my pea-brain. Even after she was explaining it to me. I don't know why I have two accounts for one game.

Also she said after receiving my refund I cant activate again for the amount of time I was refunded. So if I want to play again I have to wait three months. Screwy.

Regardless they handled it as well as I could have hoped for.

10-27-04, 06:25 PM	#1
Ginsu Senior Member Join Date: Jun 2002 Location: Buckley Wa. Posts: 456	City Of Heroes Billing Problem I was afraid of this as this was my first MMORPG type game. My account has been inactive for 3 months but they have been billing me. The wife has been paying the bill and I did not know they have been ripping me off. Needless to say I am trying to get it straightened out now. Does anyone have a phone number for them? Can't find it on their website anymore. Anyway double check your credit card statements just in case. Bastards. $45 __________________ XBL Tag-----> Ginsu52

10-27-04, 07:42 PM	#2
Dean Kousoulas DVD Talk Ultimate Edition Join Date: Aug 2002 Location: Stamford, CT Posts: 4,815	Dumb question...is your account "inactive" because you simply aren't logging on anymore, or did you tell them you want to cancel your account? __________________ Sarah Jessica Parker walks into a bar. The bartender asks, "Why the long face?"

10-27-04, 11:13 PM	#3
Ginsu Senior Member Join Date: Jun 2002 Location: Buckley Wa. Posts: 456	No it was canceled. I finally did get ahold of them and they took care of it very professionaly. Apparently when you sign up you have a COH account and a PLAYNC account. When I canceled I just did the COH account alone I guess. They could tell I had not logged into the game and saw I canceled the one account 3 months ago. They said they are going to issue a full refund for the three unused months. Bottom line, it is somewhat my fault, but there system for accounts is way to complicated for my pea-brain. Even after she was explaining it to me. I don't know why I have two accounts for one game. Also she said after receiving my refund I cant activate again for the amount of time I was refunded. So if I want to play again I have to wait three months. Screwy. Regardless they handled it as well as I could have hoped for. __________________ XBL Tag-----> Ginsu52