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Old 05-18-03, 08:50 PM   #1
Sloth911
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xbox live account question

does xBox live automatically renew? if so, how do you PREVENT this from happening if you are no longer interested in the service?

thanks
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Old 05-18-03, 09:50 PM   #2
goLUCKY
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change your credit card that you original registered your LIVE account with.
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Old 05-18-03, 09:56 PM   #3
PixyJunket
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Call the number in the Xbox Live kit and cancel?
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Old 05-18-03, 09:56 PM   #4
Sloth911
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i would think there would be a better solution than that, i hope so!
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Old 05-18-03, 09:59 PM   #5
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Probably not. You could call your Credit Card company and get a new card though and the old number will be useless.
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Old 05-18-03, 10:06 PM   #6
Sloth911
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From xBox live chat customer support:

Quote:
Patrick: Hello and welcome to Xbox Interactive Pre-Sales Online Chat Support for the U.S., Canada, and Puerto Rico! My name is Patrick. How can I help you?

jason: hello. i have a question about service renewal

Patrick: Sure, go ahead!

jason: How do you prevent your Live account from automatically being renewed?

Patrick: 30 days before the auto-renewal, you will receive an e-mail notification informing you of this. If at that time you wish to not continue with XBL anymore, then you can simply contact Customer Care who will cancel your account.

jason: ok, how can i check that my email is on file?

Patrick: You can reach them, toll-free @ 1-800-4MY-XBOX ( 1-800-469-9269 ). It is open from 9am to 1am, Eastern Standard Time, 7 days a week.

jason: thanks.
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