Runtime error with iexplore help?

scott1598 · 11-02-09, 05:56 PM

I keep getting the above message when I open the internet and everything has become slow and sometimes won't open at all.

This has been only happening the past couple days and I haven't downloaded anything new or anything at all recently that might have started to cause this.

Can someone please help me fix this? Jay?

Thanks in advance.

Jay G. · 11-03-09, 10:04 AM

Since it's iexplore, the first thing I suspect is malware. What antivirus program do you use?

Run malwarebytes and see if it finds anything:
http://www.malwarebytes.org/mbam.php

You can also try "resetting" IE, which will get rid of all add-ons, including malicious ones:
http://support.microsoft.com/kb/923737

The last post on this page has some info on more stuff you can try to fix the issue:
http://social.answers.microsoft.com/...a-5a17d71e00f1

scott1598 · 11-03-09, 01:01 PM

thanks jay. i did the reset. will try that maleware. i don't really have anything except Trend Micro and whatever came with Dell PC.

11-02-09, 05:56 PM	#1
scott1598 DVD Talk Legend Join Date: Dec 2003 Location: I want to go to there! Posts: 14,173	Runtime error with iexplore help? I keep getting the above message when I open the internet and everything has become slow and sometimes won't open at all. This has been only happening the past couple days and I haven't downloaded anything new or anything at all recently that might have started to cause this. Can someone please help me fix this? Jay? Thanks in advance. __________________ "stranger than fiction" DVD collection "almost famous" SteelBook™ collection "Even though I am no better than a beast, don't I have the right to live?"

11-03-09, 10:04 AM	#2
Jay G. DVD Talk Limited Edition Join Date: Oct 2001 Posts: 6,453	Re: Runtime error with iexplore help? Since it's iexplore, the first thing I suspect is malware. What antivirus program do you use? Run malwarebytes and see if it finds anything: http://www.malwarebytes.org/mbam.php You can also try "resetting" IE, which will get rid of all add-ons, including malicious ones: http://support.microsoft.com/kb/923737 The last post on this page has some info on more stuff you can try to fix the issue: http://social.answers.microsoft.com/...a-5a17d71e00f1

11-03-09, 01:01 PM	#3
scott1598 DVD Talk Legend Join Date: Dec 2003 Location: I want to go to there! Posts: 14,173	Re: Runtime error with iexplore help? thanks jay. i did the reset. will try that maleware. i don't really have anything except Trend Micro and whatever came with Dell PC. __________________ "stranger than fiction" DVD collection "almost famous" SteelBook™ collection "Even though I am no better than a beast, don't I have the right to live?"