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Old 07-03-03, 03:42 AM   #1
RandyC
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BSofD on boot for Dell Laptop, XP

Started using the laptop today to capture some video over firewire.

Experienced a couple oddities. Could not use a program because the laptop said there was not enough memory? Audio capture from a CD also was not working.

About 30 minutes, I got a blue screen. I rebooted and it went to a blue screen on boot saying XP detected a problem and is doing a memory dump.

I tried using safe mode and deleted the mem dump files but it did not help.

I have an email into Dell tech support. Any other ideas?
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Old 07-03-03, 05:11 AM   #2
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Get a Macintosh!

http://www.theapplecollection.com/Co...mov/crowd.html

Seriously though, deleting the mem dump files isn't going to solve anything. Those are just a dump of the contents of the memory for debugging purposes. They're a result of the problem, not the cause.

So every time you boot up, it gives you the same error and does a dump? Something is causing it to crash, but you need to figure out what.

Probably the easiest thing to try at this point though is to start up in Safe Mode and do a System Restore. Go to Start->Programs->Accessories->System Tools (or something like that) and use the System Restore program to roll back to a previous save point.
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Old 07-03-03, 06:44 AM   #3
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whats the line at the top of the blue screen?
in many cases, its going to be referencing a file that will give some clue to what is causing the problem

then you can just go in safemode and uninstall whatever is causing the problem

or you can go into safemode.. and just uninstall extra garbage.. and take out the excess that is running at startup (use Start.. Run.. msconfig)

also.. while your in there.. you can check out your sys logs to see if something is obviously jumping out
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Old 07-03-03, 11:15 AM   #4
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Probably the easiest thing to do would be remove both of the memory modules and reseat them. Try putting only one back in to see if there might be a problem with the other and see if it can boot. If it can't, trade modules and try it again.
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Old 07-03-03, 02:19 PM   #5
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One of the first things I did was to reseat the memory. And since I had some new memory from Crucial, I replaced each module, one at a time. No change.

After some more investigation, here is what I have found. Booting into Safe Mode, I started MSCONFIG and selected SERVICES. After turning off all of them, I could boot no problem. I then disabled 50% of them, tried again and so on... until I narrowed it down.

There is only one service that is the problem.

Wireless Zero Services

Without it, I boot fine. I also don't have any wireless though.
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Old 07-03-03, 02:41 PM   #6
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What did you do differently just before this happened? Did you install or configure anything?

You said you tried to capture with firewire. Was this the first time?
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Old 07-03-03, 03:16 PM   #7
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The firewire card is a plug in. I plugged it in and tested it over a month ago. This is the first time I have actually captured video with it.

Nothing else has been changed or installed. I think I have used this laptop about 3 times since I bought it.
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Old 07-03-03, 03:30 PM   #8
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You used the capture app that you used before when you tested it?

Was your wireless set up then? Are you using wireless now? Or at least before it bombed.
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Old 07-03-03, 03:37 PM   #9
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Before it died, the wireless was not working. My daughter said it was not connected to the network.

It was working a month ago when I tested it, it was connecting fine. I did not use the capture ap as far as capturing. I did use the firewire device by plugging it in and it saw the camcorder.
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Old 07-03-03, 03:46 PM   #10
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What I'm getting at is trying to figure out if there's a resource conflict between the two devices.

What I would do is remove the firewire card and drivers and see if you still have the problem. If not, have the wireless up and running and then add the firewire card again and reinstall its drivers. I'd also look for newer drivers at the manufacturer's site.
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Old 07-03-03, 05:23 PM   #11
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What is your paging file size anyway?
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Old 07-03-03, 06:07 PM   #12
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Paging file is 768.

I can't get the wireless to work without that service being enabled, and I can't get the system to boot with the service enabled. So I can't get the wireless to work at all.

If I disable the Wireless Zero Configuration, the laptop functions perfectly, except I have no wireless.

I have pulled out the firewire card. I can't find any drivers for it.
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Old 07-03-03, 06:39 PM   #13
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I meant remove the firewire drivers and then try to boot.

Check under the Device Manager for firewire ports which may be listed under "IEEE 1394". Uninstall their drivers. Then try it.
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Old 07-03-03, 07:07 PM   #14
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I did that. It still will not boot if that one wireless service is enabled.
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Old 07-03-03, 07:40 PM   #15
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How about uninstalling your wireless service and whatever else went along with it and reinstalling?

Short of that, and unless Dell tech support can help you, it looks like you'll be reverting to your last backup.
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Old 07-03-03, 08:04 PM   #16
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Quote:
Originally posted by X
it looks like you'll be reverting to your last backup.
Umm.... yeah.

About that back up....
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Old 07-03-03, 08:06 PM   #17
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How about trying the System Restore and restore back to the most recent restore point?
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Old 07-03-03, 09:05 PM   #18
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Quote:
Originally posted by zuffy
How about trying the System Restore and restore back to the most recent restore point?
Tried that. No help.
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Old 07-03-03, 09:13 PM   #19
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Hook up the wired networking... copy off all important files... locate your Windows XP CD... set your BIOS to boot from the CD...
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Old 07-04-03, 12:39 PM   #20
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whew...

This was not easy.

Something created a conflict, perhaps the plug in firewire PCMCIA. That hosed the driver for the wireless. I removed the driver and the rebooted and reinstalled it for the wireless. Had to reboot and reconfig the hub.

Everything wireless is now back to normal.

Now, I have to investigate the firewire adapter and see if I can find newer drivers, and possibly disable the wireless while I am capturing video using the firewire.

Also, there seems to be a conflict with my 2.4g wireless phone systems.
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Old 07-04-03, 12:50 PM   #21
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Backup before reinstalling the firewire.
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Old 07-04-03, 02:00 PM   #22
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Good point
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Old 07-05-03, 02:45 AM   #23
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Crap.

Now it's worse. BSoD and a new error message. I never installed the firewire card. Never got that far.

I am thinking it's time to re-install the OS and start over. In a quick google search, seems like a common problem.
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Old 07-05-03, 02:54 AM   #24
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This is what it now says-

"Driver_IRQL_not_less_or_equal"

And then does a memory dump.
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Old 07-05-03, 02:59 AM   #25
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That's a pretty generic error. You see it often with memory problems and hardware conflicts or failures.
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