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Old 07-13-01, 11:46 AM   #1
Sdallnct
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Need help with IE. Security?

Cox came and installed a new cable modem. Had trouble with the old one not keeping us on-line. On the net no problem now. However, now we can't seem to go to ANY secured sites. You know to buy stuff, check our banking, etc. We get several different errors (and sometimes no error). The most common is something like "check your browser".

I tried downloading the IE 5.5 service pack, but I couldn't. I'm currently using IE 5.0 on Win '98. I tried messing with the security settings, but didn't help

I know there must be an easy solution, I just seem to find it.

Thanks for the help!
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Old 07-13-01, 02:20 PM   #2
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It sounds like your cable modem is not allowing SSL (port 443) requests through. Regular HTTP is at port 80. Can you look at its settings? Are you able to FTP (port 21)?
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Old 07-13-01, 03:01 PM   #3
twikoff
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if you cant go from 5 to 5.5.. can you upgrade to 5.01?

there were alot of bugs in 5 that were fixed in 5.01

one of the bugs would cause problems with getting to secure sites in some instances
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Old 07-13-01, 08:11 PM   #4
Sdallnct
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X,

Could you point me in the right direction on where to look for the settings your speaking about?

Your suggestion sounds like it may be the problem. I don't THINK it is a browser issue as I also tried getting on a secured site thru Cox Cable's own browser and was UNABLE to.

Once I'm sure I have all the setting correct I do want to up date IE.

Thanks!!!!
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Old 07-13-01, 09:22 PM   #5
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Sdallnct-

Have you tried doing an FTP? That would tell you if that port is closed.

You should have an IP for your cable modem. If you type "http://xxx" where xxx is the IP you might be able to talk to it if it has a browser. Otherwise, check out your documentation to see how you can communicate with it. You might have to telnet to it which gets more complicated.

It's a good idea to know how to talk to the cable modem in any case.
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Old 07-14-01, 03:01 PM   #6
Sdallnct
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X and twikoff,

Thanks for the help! My wife got anxious about wanting to buy something (surprise), so I ended up calling Cox.

Actually, the CSA was VERY helpful and solved the problem. For some reason or some how, my browers security got "messed up". The "Cipher Strength" showed 0 bit, rather then 128 bit. The CSA had me down load the 5.01 update (good call twikoff) while on line with me, and that solved the problem.

Both he and I are at a loss as to WHY I dropped to 0 bit. But he said it has happened before.

The CSA was very helpful and the 1st thing we tried was making adjustments to ZoneAlarm. FYI, I mentioned upgrading to 5.5 IE. He stated he was using a "beta" version of 6.0 and so far had no problems with it.

Again, thanks for the help!
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Old 07-14-01, 03:28 PM   #7
twikoff
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Quote:
Originally posted by Sdallnct


Both he and I are at a loss as to WHY I dropped to 0 bit. But he said it has happened before.

this was one of the bugs with 5.0 that was solved in 5.01, that I was mentioning
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