Buy.com ships canceled order

SteveT · 12-19-00, 08:34 PM

I ordered Princess Mononoke in July before it was postponed. Subsequently got an email from Buy.com saying that due to the postponement my order had been canceled and that I would not be charged.

Got an email today saying that PM had been shipped! Seeing that I placed an order for this with another site I'm not to pleased. Has this happened to anyone else? How have you dealt with this? I certainly don't think I should have to pay anthing when I return it. Thanks for your input.

Mac · 12-20-00, 12:08 AM

I have had buy ship things I cancelled twice. In both cases there was plenty of time for them to cancel the order -- in one case I cancelled the order two months before they shipped it! There's something wrong with their system, or they just ship things and hope people don't return them.

Deftones · 12-20-00, 01:56 AM

Buy.com is notorious for shipping cancelled orders or taking forever to cancel one. Call them up, explain the situation. Tell them that you are going to ship it back on their dime, if they refuse, call your credit card company and refute the charges.

------------------
Stand up, turn and face me! Believe what you believe. Don't just stand there suffering, talking about your freedom.

SteveT · 12-20-00, 01:57 PM

Well in the end it all worked out. The other online store were I had ordered it (DVD Box Office) has it on back order so I canceled that order. My original order with Buy.com included T2:UE and a free shipping coupon. However they charged me a shipping fee when they sent me T2:UE. My preorder price for PM was $19.99 and when I straighten everything out with the Buy.com CSR they credited me all shipping charges.

I agree with most of the posts on these threads that Buy.com screws up alot. However, I've used them for alot of DVD and office supplies purchases over the last couple of years and really have no serious complaints. Their prices are usually great and combined with free shipping periods and coupons they're even better. I don't know how they stay in business.

Thank for your input.

nemein · 12-22-00, 09:32 PM

About 3 months ago I cancelled an order... guess what I just received a shipping notice on

That's ok I still want the movie, it was originally cancelled from the distributor and I was cleaning out orders at the time. For some reason this one stuck around

On the plus side though, the $10 off coupon should still be attached to the order

lostatmidnight · 12-22-00, 11:52 PM

This just happened with me today!! I cancelled a dvd 2 months ago after it was delayed, ordered it instead from Amazon and then today I recieve a shipping confirmation from Buy...Bloody fools!! Yeah well, I got it cheaper from Buy...

12-19-00, 08:34 PM	#1
SteveT New Member Join Date: Nov 2000 Location: Syracuse, NY Posts: 8	I ordered Princess Mononoke in July before it was postponed. Subsequently got an email from Buy.com saying that due to the postponement my order had been canceled and that I would not be charged. Got an email today saying that PM had been shipped! Seeing that I placed an order for this with another site I'm not to pleased. Has this happened to anyone else? How have you dealt with this? I certainly don't think I should have to pay anthing when I return it. Thanks for your input.

12-20-00, 12:08 AM	#2
Mac Member Join Date: Jan 2000 Posts: 225	I have had buy ship things I cancelled twice. In both cases there was plenty of time for them to cancel the order -- in one case I cancelled the order two months before they shipped it! There's something wrong with their system, or they just ship things and hope people don't return them.

12-20-00, 01:56 AM	#3
Deftones DVD Talk Godfather Join Date: Oct 1999 Location: Arizona Posts: 59,186	Buy.com is notorious for shipping cancelled orders or taking forever to cancel one. Call them up, explain the situation. Tell them that you are going to ship it back on their dime, if they refuse, call your credit card company and refute the charges. ------------------ Stand up, turn and face me! Believe what you believe. Don't just stand there suffering, talking about your freedom.

12-20-00, 01:57 PM	#4
SteveT New Member Join Date: Nov 2000 Location: Syracuse, NY Posts: 8	Well in the end it all worked out. The other online store were I had ordered it (DVD Box Office) has it on back order so I canceled that order. My original order with Buy.com included T2:UE and a free shipping coupon. However they charged me a shipping fee when they sent me T2:UE. My preorder price for PM was $19.99 and when I straighten everything out with the Buy.com CSR they credited me all shipping charges. I agree with most of the posts on these threads that Buy.com screws up alot. However, I've used them for alot of DVD and office supplies purchases over the last couple of years and really have no serious complaints. Their prices are usually great and combined with free shipping periods and coupons they're even better. I don't know how they stay in business. Thank for your input.

12-22-00, 09:32 PM	#5
nemein Moderator Join Date: Sep 1999 Location: 1bit away from total disaster Posts: 33,284	About 3 months ago I cancelled an order... guess what I just received a shipping notice on That's ok I still want the movie, it was originally cancelled from the distributor and I was cleaning out orders at the time. For some reason this one stuck around On the plus side though, the $10 off coupon should still be attached to the order

12-22-00, 11:52 PM	#6
lostatmidnight DVD Talk Special Edition Join Date: Jun 2000 Location: The Sky Above PA Posts: 1,205	This just happened with me today!! I cancelled a dvd 2 months ago after it was delayed, ordered it instead from Amazon and then today I recieve a shipping confirmation from Buy...Bloody fools!! Yeah well, I got it cheaper from Buy...