My orders for amazon.com have vanished!

Knives · 11-29-00, 01:59 AM

Every order I have placed is gone right now, and the only items that appear on the screen are shipped items. This computer glitch sucks, I hope it doesn't escalate to a bigger problem.

Anyone else with weird problems with amazon.com lately.

dracore · 11-29-00, 02:07 AM

I just had the EXACT same problem (posted in the Amazon Shipping Problems topic).

Called them up and they said that somehow my gift certificates were screwed up (?). They fixed it for me... and now everything will get shipped (FINALLY!! GLADIATOR!!!)

[This message has been edited by dracore (edited November 28, 2000).]

holger · 11-29-00, 02:19 AM

Same here, two of the films have been shipped, just mailed them. I guess they sort it out pretty fast.

Knives · 11-29-00, 02:21 AM

My screen is now fixed with the items having the correct information, after I bought an item with gc's. Still, that glitch had me worried that something horrible happened. Amazon.com has been having way too many problems this year!

[This message has been edited by HoMeBrO (edited November 28, 2000).]

ten41 · 11-29-00, 02:29 AM

I am having the same problem with my account. I called their customer service number and they said they would investigate what happened and e-mail me back.

Prutser · 11-29-00, 03:29 AM

Got the same problem, my preorder for Se7en and Gladiator has disappeared. Will wait a day for them to fix it. After that I'll mail them.

HoNuts · 11-29-00, 03:39 AM

Same happened here, so I just emailed them and will wait for a response. Starting to sweat a little!

exm · 11-29-00, 03:57 AM

Same here... A complete order with GC is missing (was one with the free shipping promo)... Maybe that's the case?

Sparrow · 11-29-00, 08:15 AM

I found my orders. The only ones that appear to be missing are the ones paid for with some amount of GCs.

I found them only when I went to combine two open orders and saw the missing orders in the section where it states that you can't combine x orders because they were paid for with GCs.

So they are there, but hidden. I am not happy with this glitch, but at least I found them...

ellone · 11-29-00, 08:27 AM

I found my open order when I clicked on order summary for the past 3 months.

I'm glad it's still there, but I hope they fix this glitch soon.

Crono · 11-29-00, 08:53 AM

Same here order I placed last week is completely gone. It was backordered for a few weeks and paid mostly with gcs.

------------------
"A plan is just a list of things that don't happen"

AlanBStard · 11-29-00, 09:06 AM

Originally posted by GJKowal:

quote:
I found my open order when I clicked on order summary for the past 3 months.

I'm glad it's still there, but I hope they fix this glitch soon.

The orders are indeed accessible through Your Items -> View items ordered -> in the last three months. At least they haven't lost them.

Crono · 11-29-00, 09:37 AM

Yeah just checked glad its still there.

------------------
"A plan is just a list of things that don't happen"

Deftones · 11-29-00, 10:43 AM

I noticed this last night also. I went to check my orders and nothing was there.

It's still doing that. I'll have to call them up tonight.

------------------
Stand up, turn and face me! Believe what you believe. Don't just stand there suffering, talking about your freedom.

AlanBStard · 11-29-00, 08:17 PM

One of my orders has just reappeared under the regular recent orders page.

Nothing seems to be shipping though. "Item Availability: 1 to be released: November 21, 2000" indeed. I just love when they say that on November 30.

[This message has been edited by AlanBStard (edited November 29, 2000).]

dfriend · 11-29-00, 08:22 PM

Just sent them an e-mail hoping they'll do me a solid and give me free shipping or give me an additional GC for my "pain and suffering". I'll give it a couple of days before I panic.

ellone · 11-29-00, 09:57 PM

Check out your account status now.

It looks like they fixed the problem. My account looks fine now.

dracore · 11-30-00, 04:58 AM

If it still says To Be Released: November 20, 2000 or whatever, I suggest you call them right away -- it most likely means that your order will not ship.

I called them and they told me that my Gladiator was to arrive from one warehouse but somehow they ran out of stock -- my account had been pointing to this empty warehouse all this time which caused my order to not ship!

The good news: after correcting the mistake, they bumped my mail priority to express

buffotoad · 11-30-00, 10:47 AM

Mine had vansished yesterday, but they are back this morning.

11-29-00, 09:06 AM	#12
AlanBStard Senior Member Join Date: Aug 1999 Posts: 351	Originally posted by GJKowal: quote: I found my open order when I clicked on order summary for the past 3 months. I'm glad it's still there, but I hope they fix this glitch soon. The orders are indeed accessible through Your Items -> View items ordered -> in the last three months. At least they haven't lost them.

11-29-00, 01:59 AM	#1
Knives DVD Talk Platinum Edition Join Date: Mar 2000 Location: Eden Posts: 3,492	Every order I have placed is gone right now, and the only items that appear on the screen are shipped items. This computer glitch sucks, I hope it doesn't escalate to a bigger problem. Anyone else with weird problems with amazon.com lately.

11-29-00, 02:07 AM	#2
dracore Cool New Member Join Date: Aug 2000 Posts: 22	I just had the EXACT same problem (posted in the Amazon Shipping Problems topic). Called them up and they said that somehow my gift certificates were screwed up (?). They fixed it for me... and now everything will get shipped (FINALLY!! GLADIATOR!!!) [This message has been edited by dracore (edited November 28, 2000).]

11-29-00, 02:19 AM	#3
holger Member Join Date: Mar 2000 Location: Oslo,Norway Posts: 126	Same here, two of the films have been shipped, just mailed them. I guess they sort it out pretty fast.

11-29-00, 02:21 AM	#4
Knives DVD Talk Platinum Edition Join Date: Mar 2000 Location: Eden Posts: 3,492	My screen is now fixed with the items having the correct information, after I bought an item with gc's. Still, that glitch had me worried that something horrible happened. Amazon.com has been having way too many problems this year! [This message has been edited by HoMeBrO (edited November 28, 2000).]

11-29-00, 02:29 AM	#5
ten41 DVD Talk Special Edition Join Date: May 2000 Posts: 1,279	I am having the same problem with my account. I called their customer service number and they said they would investigate what happened and e-mail me back.

11-29-00, 03:29 AM	#6
Prutser Member Join Date: Apr 2000 Location: The Netherlands Posts: 78	Got the same problem, my preorder for Se7en and Gladiator has disappeared. Will wait a day for them to fix it. After that I'll mail them.

11-29-00, 03:39 AM	#7
HoNuts Senior Member Join Date: Mar 2000 Location: Seattle Posts: 815	Same happened here, so I just emailed them and will wait for a response. Starting to sweat a little!

11-29-00, 03:57 AM	#8
exm DVD Talk Gold Edition Join Date: Dec 1999 Location: Across the Hudson River@NYC: Hoboken. LET'S GO YANKS! Posts: 2,630	Same here... A complete order with GC is missing (was one with the free shipping promo)... Maybe that's the case?

11-29-00, 08:15 AM	#9
Sparrow DVD Talk Gold Edition Join Date: Dec 1999 Posts: 2,164	I found my orders. The only ones that appear to be missing are the ones paid for with some amount of GCs. I found them only when I went to combine two open orders and saw the missing orders in the section where it states that you can't combine x orders because they were paid for with GCs. So they are there, but hidden. I am not happy with this glitch, but at least I found them...

11-29-00, 08:27 AM	#10
ellone DVD Talk Special Edition Join Date: Sep 2000 Location: CT Posts: 1,383	I found my open order when I clicked on order summary for the past 3 months. I'm glad it's still there, but I hope they fix this glitch soon.

11-29-00, 08:53 AM	#11
Crono Member Join Date: Nov 2000 Location: NYC Posts: 59	Same here order I placed last week is completely gone. It was backordered for a few weeks and paid mostly with gcs. ------------------ "A plan is just a list of things that don't happen"

11-29-00, 09:37 AM	#13
Crono Member Join Date: Nov 2000 Location: NYC Posts: 59	Yeah just checked glad its still there. ------------------ "A plan is just a list of things that don't happen"

11-29-00, 10:43 AM	#14
Deftones DVD Talk Godfather Join Date: Oct 1999 Location: Arizona Posts: 59,174	I noticed this last night also. I went to check my orders and nothing was there. It's still doing that. I'll have to call them up tonight. ------------------ Stand up, turn and face me! Believe what you believe. Don't just stand there suffering, talking about your freedom.

11-29-00, 08:17 PM	#15
AlanBStard Senior Member Join Date: Aug 1999 Posts: 351	One of my orders has just reappeared under the regular recent orders page. Nothing seems to be shipping though. "Item Availability: 1 to be released: November 21, 2000" indeed. I just love when they say that on November 30. [This message has been edited by AlanBStard (edited November 29, 2000).]

11-29-00, 08:22 PM	#16
dfriend Senior Member Join Date: Nov 1999 Posts: 603	Just sent them an e-mail hoping they'll do me a solid and give me free shipping or give me an additional GC for my "pain and suffering". I'll give it a couple of days before I panic.

11-29-00, 09:57 PM	#17
ellone DVD Talk Special Edition Join Date: Sep 2000 Location: CT Posts: 1,383	Check out your account status now. It looks like they fixed the problem. My account looks fine now.

11-30-00, 04:58 AM	#18
dracore Cool New Member Join Date: Aug 2000 Posts: 22	If it still says To Be Released: November 20, 2000 or whatever, I suggest you call them right away -- it most likely means that your order will not ship. I called them and they told me that my Gladiator was to arrive from one warehouse but somehow they ran out of stock -- my account had been pointing to this empty warehouse all this time which caused my order to not ship! The good news: after correcting the mistake, they bumped my mail priority to express

11-30-00, 10:47 AM	#19
buffotoad Member Join Date: Aug 2000 Posts: 227	Mine had vansished yesterday, but they are back this morning.