View Poll Results: Do you like Amazon's service overall?
Voters: 60. You may not vote on this poll
Amazon is just the best!
#26
Senior Member
Re: Amazon is just the best!
While I still buy from Amazon regularly, I'm not as enamored of them as I used to be. I have to pay tax now. I have to buy $35+ instead of $25+. Their DVD prices are higher than they used to be, so I use the triple camel site to watch for lower/lowest prices for what I'm wanting. Their free shipping doesn't seem as consistently prompt as it used to be. The prime trial I did recently was a huge disappointment, with none of my orders being even close to the 2-day promise.
That said, I still prefer them to brick-and-mortar shops because of prices, even though that difference is smaller than in the past because of taxes and higher standard pricing. I can remember DVDs being more like $15 at release but now it's $20, which makes no sense to me; with blu-ray slowly expanding, shouldn't DVD prices be going down?
Also, I have to agree that Amazon's customer service is still a cut above almost everyone. I had an issue with a gift card over the holidays and they handled that very well.
That said, I still prefer them to brick-and-mortar shops because of prices, even though that difference is smaller than in the past because of taxes and higher standard pricing. I can remember DVDs being more like $15 at release but now it's $20, which makes no sense to me; with blu-ray slowly expanding, shouldn't DVD prices be going down?
Also, I have to agree that Amazon's customer service is still a cut above almost everyone. I had an issue with a gift card over the holidays and they handled that very well.
#27
DVD Talk Hero
Re: Amazon is just the best!
Another weird thing; I just placed an order on a Friday, and amazon says that I can receive my items on Sunday if I use 2-day shipping, but if I use 1-day shipping, I won't get them on Saturday, but on Monday.
Weird, right?
Any reason why this would be?
Weird, right?
Any reason why this would be?
#28
Re: Amazon is just the best!
Whenever I have a problem, I always speak with someone on the phone. You just have to put your phone # in so they call you.
#29
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Join Date: Dec 2009
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Re: Amazon is just the best!
We have one in Spartanburg, SC right now, and I have noticed faster times as well. Each of the last few of my recent purchases has taken only 3 days to come.
#30
DVD Talk Gold Edition
Join Date: Mar 2000
Location: NorCal
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Re: Amazon is just the best!
I accidentally ordered 2 of the same item, went to process a refund, even chose the option where it was my fault so I would pay return shipping, and a box came up and said "Keep the item on us" and gave me a full refund while letting me keep the item.
that's crazy
Amazon is the shit
that's crazy
Amazon is the shit
#32
DVD Talk Legend
Re: Amazon is just the best!
Almost 15 years ago, I worked at a mammoth grocery warehouse that had strikingly similar conditions. Quotas, racing around and picking orders, etc. It was physically and mentally draining, and I only lasted about 9 months. The only slight advantage over the Amazon job that's depicted here was that we were paid a good commission for anything over a certain number of picks per hour (I don't remember the number). I usually ended up working through my breaks to keep my numbers - and pay - up. Some of my co-workers cheated despicably by looking through the stack of orders and poaching only those with many picks in one place.
At any rate, having watched this, I am disillusioned with Amazon as a customer. They should not be running their employees into the ground like this.
<iframe width="560" height="315" src="//www.youtube.com/embed/CXWJ4GfQ22E" frameborder="0" allowfullscreen></iframe>
#33
DVD Talk Legend
Re: Amazon is just the best!
The bad: Purchased The Fly Collection box set, it arrived as timely as can be expected from Amazon, but the spine of the box set had a 3 inch vertical slice in it...
The good: Filed for a replacement, Amazon sent me a return shipping label, a replacement is on its way, Amazon was apologetic and accommodating about it which is what I've come to expect from them...
The good: Filed for a replacement, Amazon sent me a return shipping label, a replacement is on its way, Amazon was apologetic and accommodating about it which is what I've come to expect from them...
#34
DVD Talk Hero
Re: Amazon is just the best!
Further to that, I thought I'd post this recent BBC documentary about working conditions at Amazon.co.uk. It's definitely food for thought.
Almost 15 years ago, I worked at a mammoth grocery warehouse that had strikingly similar conditions. Quotas, racing around and picking orders, etc. It was physically and mentally draining, and I only lasted about 9 months. The only slight advantage over the Amazon job that's depicted here was that we were paid a good commission for anything over a certain number of picks per hour (I don't remember the number). I usually ended up working through my breaks to keep my numbers - and pay - up. Some of my co-workers cheated despicably by looking through the stack of orders and poaching only those with many picks in one place.
At any rate, having watched this, I am disillusioned with Amazon as a customer. They should not be running their employees into the ground like this.
Almost 15 years ago, I worked at a mammoth grocery warehouse that had strikingly similar conditions. Quotas, racing around and picking orders, etc. It was physically and mentally draining, and I only lasted about 9 months. The only slight advantage over the Amazon job that's depicted here was that we were paid a good commission for anything over a certain number of picks per hour (I don't remember the number). I usually ended up working through my breaks to keep my numbers - and pay - up. Some of my co-workers cheated despicably by looking through the stack of orders and poaching only those with many picks in one place.
At any rate, having watched this, I am disillusioned with Amazon as a customer. They should not be running their employees into the ground like this.
#35
DVD Talk Legend
#36
DVD Talk Hero
Re: Amazon is just the best!
Just because I think there's tighter regulations in favor of employees in the UK than there is in the US, especially for non-union employees like in amazon's case.
#37
DVD Talk Legend
Re: Amazon is just the best!
^I agree with you that it makes sense in theory, slop101. Maybe we need to have a comparable undercover doc done in the States and Canada.
#44
DVD Talk Hero
Re: Amazon is just the best!
How could that have happened? I canceled my Prime a couple year ago as well - I don't think they re-upped me - how can I be sure they won't?
#45
RIP
Re: Amazon is just the best!
I have no idea. But I'm kind of hurting for cash right now and am going to be pissed if I get any overdraft fees while my refund "processes"
#49
Re: Amazon is just the best!
You didn't accidentally ordered something with a free prime trial shipping option? Lately, when I order something it gives me the option of free two day delivery if I try out Prime again for a month.