Best Buy to cut costs, open and close stores - Page 5

Tarantino · 04-15-12, 09:58 AM

Quote:

Originally Posted by Brooklyn

Seriously, do you have to interject a smug comeback for everything?

Yes.

banthafett · 04-15-12, 12:26 PM

Surprised none are closing here. We have 3 of them. One of them is dead everytime we go. Last two times we were at this one, the movie section was really thin, tons of empty spaces. I thought it would have been on the list.

As for the comments earlier- If a BB employee actually comes and asks anything. I usually say, "No thanks, found it" or " Just looking to see if anything odd pops out" (which has never happened at a BB lately, they carry the "safe" movies for the past 10 years. Now Media Play that was a whole other story). I usually say that if the person looks like he or she would be into non-mainstream stuff.

Now when its a Direct TV asshole, before they can even say "have you heard about", I tell them "I dont care". Is it rude and a dick move? Of course, but I dont give a shit. These are the same assholes who will get pissed off,even if youre nice and say , "no thanks". They are not trying to sell something that is new and no one has never heard of it. Its old shit, everyone knows. If I want it I would get on a phone and call for it. If your going to bug people and get pissed off if people dont want it (even being polite saying no) do it with something new.

Walmart were having these Direct Tv assholes set up a table in the movie section, at the end of the year last year. Didnt last long. Either it was to many complaints about them being jerks to everyone, or they gave up because they couldnt sell old shit.

ProfessorEcho · 04-15-12, 04:24 PM

Quote:

Originally Posted by Tarantino

Yes.

Everytime you post you make it easier for me to have less sympathy over the potential failure of the entire company. Truly, is that your purpose here?

Deftones · 04-15-12, 04:57 PM

The DirecTV people don't usually bug me when they ask me because I have their service. I had some asshole Cox lady who never remembers me and bugs me every time. I told her I would never switch from DirecTV due to the NFL Sunday ticket. She proceeds to tell me I could get it via streaming over the internet (which I know, but I have no desire for), I asked her how. She had no clue. I had to educate her on how it was done. If you are going to suggest an alternative for me to switch to your service, educate yourself so you can pitch the product.

Tarantino · 04-15-12, 05:38 PM

Quote:

Originally Posted by ProfessorEcho

Everytime you post you make it easier for me to have less sympathy over the potential failure of the entire company. Truly, is that your purpose here?

I'm sure my snarky replies towards one poster who apparently hates Best Buy but shops for TV's there anyway are swaying your opinion of the company I work for.

Most people on DVDTalk hate Best Buy...I get that. My posts not directed at Alan are not snarky, but I guess you're choosing to ignore those.

Brooklyn · 04-16-12, 01:22 AM

You did it to me, and you did it to the poster above, so it's not just "one poster".
Whether you think you're funny, or putting it to someone you feel is a hypocrite, what you're actually coming across as is a condescending, piss poor representative of Best Buy, and one that echoes what most of those who are complaining about the store feel -- poor customer service and bothersome employees.

Josh-da-man · 04-16-12, 02:11 AM

Maybe there's a reason everyone hates Best Buy?

It could have something do with their shit customer service, deceptive sales practices, poorly stocked stores, pushy employees...

Tarantino · 04-16-12, 03:39 AM

Okay, have your fun and I'll bow out of this conversation if that's what you need. I'd never give any customer who came to me less than a great experience...I don't think my behavior on an Internet forum with you guys (some of you I've been barbing back and forth with for 10+ years) is any indication of what kind of employee I am at work, in the "real" world.

I don't want to see anyone out of work, and I'm sure none of you do either.

Timber · 04-16-12, 08:58 AM

Quote:

Originally Posted by Tarantino

I don't want to see anyone out of work, and I'm sure none of you do either.

I don't think anyone wants to see BB close and those people to lose jobs. What most want is a better shopping experience that isn't all that difficult for the chain to do.

I like the idea of Best Buy but the actual implementation of Best Buy has just been bad over the last several years. Probably sometime around the store remodels things changed for the worst IMO.

mattysemo247 · 04-16-12, 09:32 AM

Quote:

Originally Posted by The Cow

Several of the Best Buy stores to be closed are listed at the bottom of this article:

Best Buy Confirms Closure Plans for Remaining 42 U.S. Big Box Stores

The one that's only 2 miles from my house is closing

Overall I've had good experiences with that store. A couple years ago a bigger store right off the highway opened that gets most of the business now but I like going there because I felt like it had better selection, less traffic, and I never had any real issues finding the store exclusives. I had the same issues as others (Direct TV guys, clueless store employees from time to time, in store pick up problems, etc) but overall better than some of the other competing stores in the area (mainly KMart & Wal-Mart)

Goat3001 · 04-16-12, 09:46 AM

Quote:

Originally Posted by Timber

I don't think anyone wants to see BB close and those people to lose jobs. What most want is a better shopping experience that isn't all that difficult for the chain to do.

Actually, like most things, I think people just want to bitch about it on the internet.

I really don't like Gamestop. I have never enjoyed a single experience I've had there. So you know... I stopped going. A couple of months ago I just got tired of their shit, so I'm done.

Meanwhile here, you have a poster that has gone to three separate Best Buy's and comes back to this thread complaining about the same thing. If you're not happy with your shopping experience at Best Buy... why do people keep going?

Timber · 04-16-12, 10:17 AM

Quote:

Originally Posted by Goat3001

why do people keep going?

Because everybody wants a deal. I didn't want to order my TV set from BB but it was the cheapest around so I ordered it hoping for the best. Didn't work out in my case but if a similar deal came up again I'd probably do it again and "hope for the best".

Goat3001 · 04-16-12, 10:24 AM

Quote:

Originally Posted by Timber

Because everybody wants a deal. I didn't want to order my TV set from BB but it was the cheapest around so I ordered it hoping for the best. Didn't work out in my case but if a similar deal came up again I'd probably do it again and "hope for the best".

Which is fair. But pretty much every store, including Amazon, has a price match policy. If you really hated Best Buy, as some here do, you'd find an alternative.

And the reason BB can keep their prices low is because of the level of employees they hire. Cheap labor keeps the prices low. However, you have to take the good with the bad when it comes to that.

Timber · 04-16-12, 10:33 AM

Quote:

Originally Posted by Goat3001

Which is fair. But pretty much every store, including Amazon, has a price match policy. If you really hated Best Buy, as some here do, you'd find an alternative.

And the reason BB can keep their prices low is because of the level of employees they hire. Cheap labor keeps the prices low. However, you have to take the good with the bad when it comes to that.

Tried to PM Amazon and no go, and they never got around to it.

And I've found that trying to PM at a Target or Walmart is a lot more trouble than it's worth.

And again, I don't "hate" BB, it just used to be a lot better. Hell I had a rewardzone card and everything. Now instead of someplace I look forward to going it's someplace I try to avoid going to.

I just don't by the "to keep prices low" argument. There is this thing called training that costs very little to do. Target draws from the same employment pool and they somehow manage to get their people somewhat trained. On the other end though Walmart seems to pull their people off the street and just throw them on the floor.

fumanstan · 04-16-12, 10:40 AM

I don't hate Best Buy, but in my case I still go there on occasion since I still enjoy seeing things before buying. Especially in the case of higher priced electronics, which is tough for me to buy on a whim online.

At the very least, Best Buy is a nice tool to use for shopping given the lack of other electronic stores out there now.

Deftones · 04-16-12, 11:37 AM

Quote:

Originally Posted by Brooklyn

You did it to me, and you did it to the poster above, so it's not just "one poster".
Whether you think you're funny, or putting it to someone you feel is a hypocrite, what you're actually coming across as is a condescending, piss poor representative of Best Buy, and one that echoes what most of those who are complaining about the store feel -- poor customer service and bothersome employees.

He did it to me, too, when I posted the link about his CEO getting some stank on his hang low.

Brian Shannon · 04-16-12, 02:06 PM

Quote:

Originally Posted by Tarantino

I'd never give any customer who came to me less than a great experience.

Then you are one of a very, very, VERY tiny minority. Perhaps if more of your fellow employees felt as you do then the store would not be in such a bad way.

Quote:

Originally Posted by Tarantino

Most people on DVDTalk hate Best Buy...I get that.

That fact that there are similar threads on two other forums that I frequent suggests it has little to do with this forum.

Michael Corvin · 04-16-12, 03:04 PM

Quote:

Originally Posted by Goat3001

And the reason BB can keep their prices low is because of the level of employees they hire. Cheap labor keeps the prices low. However, you have to take the good with the bad when it comes to that.

That's no excuse for an employee not knowing the products they sell or what's in/or where to find an item in that week's ad. It's called pride and it doesn't cost Best Buy a penny for that. A good manager should be able to instill a little of it in all the employees at no cost to the company.

Quote:

Originally Posted by mattysemo247

Overall I've had good experiences with that store.

On the whole I think I've had generally good experiences there. The negatives are being assaulted by the DirecTV reps and 30 minute customer service lines. Store pick-up is a joke. I can walk in the store, find the item and be back in my car in about 5-8 minutes. Store pick-up triples that, easy.

fumanstan · 04-16-12, 03:28 PM

Quote:

Originally Posted by Michael Corvin

That's no excuse for an employee not knowing the products they sell or what's in/or where to find an item in that week's ad. It's called pride and it doesn't cost Best Buy a penny for that. A good manager should be able to instill a little of it in all the employees at no cost to the company.

I'd say if this were that easy, every single store out there, regardless of the merchandise they sell, would be like that. It's obviously not just a Best Buy problem, so it sounds like there just aren't enough managers and employees that would treat that job they way you wish they would.

Josh-da-man · 04-16-12, 05:32 PM

Quote:

Originally Posted by Goat3001

Meanwhile here, you have a poster that has gone to three separate Best Buy's and comes back to this thread complaining about the same thing. If you're not happy with your shopping experience at Best Buy... why do people keep going?

Maybe because there aren't always a lot of other options available?

Where I live, there aren't a lot of choicesfor buying certain things. If I don't want to order something online, then it's either Wal-Mart, Target, or Best Buy. And Wal-Mart and Target don't exactly have the best selection of electronics. Circuit City is gone. Ultimate Electronics is gone. CompUSA is gone.

Goat3001 · 04-16-12, 08:30 PM

He said he went to Frys too. Clearly he had that option open.

mcfly · 04-16-12, 09:22 PM

Quote:

Originally Posted by Goat3001

He said he went to Frys too. Clearly he had that option open.

Fry's is a cool store but they are almost always more expensive than any other retailer. They cater more to the niche entertainment enthusiast. The one thing I'll give them props for is their DVD/BD selection. It's unmatched this day and age.

fumanstan · 04-16-12, 10:59 PM

Quote:

Originally Posted by mcfly

Fry's is a cool store but they are almost always more expensive than any other retailer. They cater more to the niche entertainment enthusiast. The one thing I'll give them props for is their DVD/BD selection. It's unmatched this day and age.

I feel the opposite, Fry's advertised items to me have always felt cheaper then other stores (except against online retailers these days). The plasma TV I bought 4 years ago was cheaper there then Best Buy by hundreds of dollars, and the home theater system I picked up was actually $60 less then Amazon.

mcfly · 04-16-12, 11:39 PM

Quote:

Originally Posted by fumanstan

I feel the opposite, Fry's advertised items to me have always felt cheaper then other stores (except against online retailers these days). The plasma TV I bought 4 years ago was cheaper there then Best Buy by hundreds of dollars, and the home theater system I picked up was actually $60 less then Amazon.

I don't buy many expensive electronics these days (I bought my LCD HDTV from Walmart), but overall I've found them to be overpriced. When I was shopping for a laptop last year I couldn't find anything worthwhile with decent specs in my range there. I ended up finding one I liked, but it was about $200 more than a nearly-identical model with a better processor at Best Buy.

I like walking around and looking around in there, but it's not the first place I'd go to for a big-ticket item.

TheKing · 04-17-12, 12:03 AM

Well, Attack Of The Show revealed the full list of closures, and here's the list at Best Buy's PR site.

Best Buy stores closing

The stores are expected to close by May 12th.

I'm kind of surprised they're closing the newer of two stores in Tustin, as it would seem to be in a better shopping center than the other. One of them was a prime candidate to close as they were closer than any other pair of Best Buy locations in So Cal.

The other location in Tustin I remember well from a near riot I was in the middle of for Black Friday 2007. The shopping center wouldn't allow people to line up at the Best Buy until midnight, which of course led to people just milling around the streets waiting until then to charge toward the doors. After I lost my shoe during the rush, I decided my best course of action was to try a different store. I ended up at Target in the same shopping center as the Best Buy that is now being closed.

Ahhhh memories.

As for Fry's, they are a supermarket for electronics. It's really the only place left if you like building your own computers. They don't have the greatest everyday prices, especially when compared to online stores, but their sale prices can be spectacular. Selection is something that is underrated these days, when you can find anything online, but if you don't want to wait, Fry's probably has it.

I wouldn't say Fry's caters to a niche, they carry everything when it comes to tech.

04-15-12, 12:26 PM	#102
banthafett Senior Member Join Date: Oct 2010 Location: toledo oh Posts: 435	Re: Best Buy to cut costs, open and close stores Surprised none are closing here. We have 3 of them. One of them is dead everytime we go. Last two times we were at this one, the movie section was really thin, tons of empty spaces. I thought it would have been on the list. As for the comments earlier- If a BB employee actually comes and asks anything. I usually say, "No thanks, found it" or " Just looking to see if anything odd pops out" (which has never happened at a BB lately, they carry the "safe" movies for the past 10 years. Now Media Play that was a whole other story). I usually say that if the person looks like he or she would be into non-mainstream stuff. Now when its a Direct TV asshole, before they can even say "have you heard about", I tell them "I dont care". Is it rude and a dick move? Of course, but I dont give a shit. These are the same assholes who will get pissed off,even if youre nice and say , "no thanks". They are not trying to sell something that is new and no one has never heard of it. Its old shit, everyone knows. If I want it I would get on a phone and call for it. If your going to bug people and get pissed off if people dont want it (even being polite saying no) do it with something new. Walmart were having these Direct Tv assholes set up a table in the movie section, at the end of the year last year. Didnt last long. Either it was to many complaints about them being jerks to everyone, or they gave up because they couldnt sell old shit.

04-15-12, 04:57 PM	#104
Deftones DVD Talk Godfather Join Date: Oct 1999 Location: Arizona Posts: 59,457	Re: Best Buy to cut costs, open and close stores The DirecTV people don't usually bug me when they ask me because I have their service. I had some asshole Cox lady who never remembers me and bugs me every time. I told her I would never switch from DirecTV due to the NFL Sunday ticket. She proceeds to tell me I could get it via streaming over the internet (which I know, but I have no desire for), I asked her how. She had no clue. I had to educate her on how it was done. If you are going to suggest an alternative for me to switch to your service, educate yourself so you can pitch the product. __________________ John Henson: McDonald's has dumped Kobe Bryant as their spokesperson and have replaced him with Yao Ming. Apparently McDonald's prefers Yao because he is a bigger international star, and he doesn't rape so much. "You are everything that's wrong with this forum".---SleepyW

04-16-12, 01:22 AM	#106
Brooklyn DVD Talk Special Edition Join Date: Aug 2003 Posts: 1,068	Re: Best Buy to cut costs, open and close stores You did it to me, and you did it to the poster above, so it's not just "one poster". Whether you think you're funny, or putting it to someone you feel is a hypocrite, what you're actually coming across as is a condescending, piss poor representative of Best Buy, and one that echoes what most of those who are complaining about the store feel -- poor customer service and bothersome employees.

04-16-12, 02:11 AM	#107
Josh-da-man DVD Talk Legend Join Date: Sep 2000 Location: The Bible Belt Posts: 16,964	Re: Best Buy to cut costs, open and close stores Maybe there's a reason everyone hates Best Buy? It could have something do with their shit customer service, deceptive sales practices, poorly stocked stores, pushy employees... __________________ "Here's to Boston cops, they did what so many men never have been able to do: they found the little man in the boat." -- Bill Maher

04-16-12, 03:39 AM	#108
Tarantino DVD Talk Legend Join Date: Aug 2002 Location: Pennsylvania Posts: 14,354	Re: Best Buy to cut costs, open and close stores Okay, have your fun and I'll bow out of this conversation if that's what you need. I'd never give any customer who came to me less than a great experience...I don't think my behavior on an Internet forum with you guys (some of you I've been barbing back and forth with for 10+ years) is any indication of what kind of employee I am at work, in the "real" world. I don't want to see anyone out of work, and I'm sure none of you do either.

04-16-12, 10:40 AM	#115
fumanstan DVD Talk Hero Join Date: Oct 2002 Location: Irvine, CA Posts: 33,765	Re: Best Buy to cut costs, open and close stores I don't hate Best Buy, but in my case I still go there on occasion since I still enjoy seeing things before buying. Especially in the case of higher priced electronics, which is tough for me to buy on a whim online. At the very least, Best Buy is a nice tool to use for shopping given the lack of other electronic stores out there now. __________________ 3x Sheep Champion VG Round 1b \| VG Round 7 \| NFL

04-16-12, 08:30 PM	#121
Goat3001 DVD Talk Legend Join Date: Aug 2001 Location: NYC Posts: 13,220	Re: Best Buy to cut costs, open and close stores He said he went to Frys too. Clearly he had that option open. __________________ You can deny it all you want, but the reality is that the Lord did make the desert like Eden producing fruit. -dvdjunkie32

04-17-12, 12:03 AM	#125
TheKing DVD Talk Platinum Edition Join Date: Jan 2003 Location: City Of Orange, CA Posts: 3,858	Re: Best Buy to cut costs, open and close stores Well, Attack Of The Show revealed the full list of closures, and here's the list at Best Buy's PR site. Best Buy stores closing The stores are expected to close by May 12th. I'm kind of surprised they're closing the newer of two stores in Tustin, as it would seem to be in a better shopping center than the other. One of them was a prime candidate to close as they were closer than any other pair of Best Buy locations in So Cal. The other location in Tustin I remember well from a near riot I was in the middle of for Black Friday 2007. The shopping center wouldn't allow people to line up at the Best Buy until midnight, which of course led to people just milling around the streets waiting until then to charge toward the doors. After I lost my shoe during the rush, I decided my best course of action was to try a different store. I ended up at Target in the same shopping center as the Best Buy that is now being closed. Ahhhh memories. As for Fry's, they are a supermarket for electronics. It's really the only place left if you like building your own computers. They don't have the greatest everyday prices, especially when compared to online stores, but their sale prices can be spectacular. Selection is something that is underrated these days, when you can find anything online, but if you don't want to wait, Fry's probably has it. I wouldn't say Fry's caters to a niche, they carry everything when it comes to tech.