Josh-da-man

Was the buyer Yoda?

TheBang

joe_b

Ain't that the truth. My dad experienced his own PayPal related headache this afternoon. Not exactly topic related, but I felt compelled to share. When I was in high school (around 2004) I'd created a PayPal account and linked it to my dad's credit card. My dad didn't want that information stored, so he had me delete the card after I'd completed the transaction. A couple years later, I attempted to buy some text books and tried to link the same card through a new PayPal account. I received an error message that the card was still in use with another account and could not be added. Remember, it had been deleted from that old account in 2004. I tried several times to add the card and kept getting the same result. My mom even attempted to register an account under her name (my parents have a joint MasterCard account), but got the same error message when attempting to link her card through PayPal. I should have called to sort everything out back then, but I decided not to even bother and simply purchased the books elsewhere.

Cut to today and my dad finally decided to open his own eBay account in order to buy some replacement auto parts. Eight years later, PayPal still will not let his card be linked to another account. He called them up to explain the situation. The phone rep told him they would delete all record of his credit card from the nine year old account. Still, their system was refusing to add the card to his new account. The rep looked up his billing information and told my dad his card was currently associated with three other accounts. Apparently, they counted those failed attempts by my mother and I to relink the card as successful, despite there being no record of the card anywhere on those accounts when we pulled them up. The rep asked him for the names associated with the other accounts and my dad gave her the name of my mother and myself. After putting him on hold for twenty minutes while she consulted with an "account specialist", she finally told him that for security reasons he must use a different card. My dad informed her that he was the primary cardholder and instructed them to remove his billing info from the other accounts their system had on file. She denied this request and suggested that a better solution would be to just get a new credit card number and start over. Really, I understand their stance on the issue -- but I certainly feel my dad was within his rights in demanding his personal billing information be deleted. As this situation was partly my fault, I offered to buy the auto parts for him using my current PayPal account. However, he was so pissed off after speaking to the phone rep that he told me to just forget it and that PayPal could burn in hell.

PacMan2006

Is Paypal still doing this, and if so, under what kind of conditions? I've sold a few items on eBay over the past few months and haven't noticed any kind of holds. I was able to transfer the money into my bank account almost immediately after the buyer sent payment.

TheBang

Check and see if your card issuer does virtual account numbers. Several do, including Citibank, Bank of America, and Discover. This would allow him to add his card to his PayPal account.

Well, you are responding to a 1.5 year old post. That said, I think there are certain situation under which PayPal will hold the funds temporarily (up to a few weeks), until they are sure that there's less chance of there being a dispute filed. I would imagine that this generally only happens with new sellers or new account, or accounts with no or bad sales history. It might improve the situation if you get your PayPal account Verified.

RonG617

I just got my account suspended, taken off Buyer Protection indefinitely, and had all my feedback left for others erased. The reason I was given was that I had left too many 1 star ratings recently. Now I didn't leave anyone a neutral or negative feedback, but out of the last 10 transactions on Ebay, 5 have been a disaster. They ended up working out, so I didn't leave a negative, but I wasn't going to give 5 stars. I called Ebay and asked them why I was being punished for being honest and the rep had no clue. Told me to reply to the email and that would be my appeal. All I got back was the same automated email saying I was suspended for 90 days from buying. I have over 600 transactions over the past 5 years without a negative either way, I have no clue what is up with Ebay.

ben12

I guess on rare occasions eBay does look out for its sellers!

BKenn01

Because they probably felt the way you were rating transactions was improper. Think about it you want your cake and eat it to. You are rating all these sellers as a positive and then dinging their stars. That is not very fair to the sellers as it doesnt solve a problem it just penalizes them. As a seller with over 6000 feedback and about 2 negatives and 5 neutrals during that time I appreciate the way ebay handled based on what you posted.

RonG617

Why shouldn't they get rated honestly? If a seller says they are going to ship in 2 days and they take a week to send it out, why should I give 5 stars for shipping? I have 300 buyer feedback and 400 seller feedback, I know what is right and what is wrong. Ebay is wrong about this.

BKenn01

In my opinion if it is bad enough to rate a 1 then it deserves at least a neutral in not a negative. I guess ebay saw this as you possibly doing it purposely.

RonG617

Bad mouthed them on Facebook and filed a complaint with the BBB and the suspension is lifted. You make enough noise and they see reason.

zyzzle

Score one for the little guy! Kudos to you for taking action and getting results. You have guts, which 99% of Ebayers lack, I feel!