Re: Canceled an Amazon order paid with gift card?
Unless it was a promotional credit of some kind which had since expired, I've always gotten those balances back when the order was cancelled. I would keep trying to contact them. What they said would be correct if it was a credit card balance, but not for a gift card. And this was an acutal phone conversation? Because I've had issues like this with their customer service when I try to contact them via email or chat, but usually when I call it's easy to get things straightened out.
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